Overview
Discover the all new Microsoft Certified: Azure Support Engineer for Connectivity Specialty credential.
Networking is essential, particularly when you have cloud-based assets. This course covers the different connectivity issues that a network engineer will typically encounter, and the troubleshooting steps to resolve these issues.
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Skills Covered
- Troubleshoot business continuity issues
- Troubleshoot hybrid and cloud connectivity issues
- Troubleshoot Platform as a Service issues
- Troubleshoot authentication and access control issues
- Troubleshoot networks
- Troubleshoot VM connectivity issues
Who Should Attend
As an Azure network support engineer, you understand that business data is valuable, and needs to be protected from internal and external risks. When you encounter problems with backing up or recovery, you need to know how to approach the problem.
In this module, you will learn how to monitor the status of backups, review logs, and troubleshoot common issues that occur when backing up and recovering data.
Job Role: Support Engineer
Course Curriculum
Prerequisites
Before attending this course, students must have:
- Experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits
Download Course Syllabus
Course Modules
Businesses rely on data and if systems fail, data backups must be reliable so that data can be recovered. This module covers some of the issues you may encounter when troubleshooting Azure backup and recovery.
Learning objectives
By the end of this module, you’ll be able to:
- Troubleshoot Azure backup and recovery issues
- Restart a failed backup
Prerequisites
- Demonstrate an understanding of the OSI model
- Demonstrate an understanding of Azure CLI
- Demonstrate an understanding of PowerShell
- Know how to run Cloud Shell to run commands
Name resolution is the process of matching the name of a computer to its network address. This module looks at name resolution issues for public networks, private networks, and internal networks that connect to Azure.
Learning objectives
By the end of this module, you will be able to:
- Troubleshoot Azure internal name resolution issues
- Troubleshoot public DNS issues
Prerequisites
- Demonstrate an understanding of the OSI model
- Demonstrate an understanding of Azure CLI
- Demonstrate an understanding of PowerShell
- Know how to run Cloud Shell to run commands
Troubleshooting cloud and hybrid connectivity includes Microsoft ExpressRoute, Azure virtual networks, and Azure Virtual WAN. This module enables you to manage and troubleshoot different network configurations to support your organization’s needs.
Learning objectives
By the end of this module, you’ll be able to:
- Troubleshoot ExpressRoute connectivity
- Troubleshoot site to site VPNs
- Troubleshoot point to site VPNs
- Troubleshoot virtual network connectivity
- Troubleshoot virtual WAN issues
Prerequisites
- Demonstrate an understanding of the OSI model
- Demonstrate an understanding of Azure CLI
- Demonstrate an understanding of PowerShell
- Know how to run Cloud Shell to run commands
To benefit from Azure PaaS services, you must be able to troubleshoot connectivity issues quickly and effectively both from an on-premises user to an Azure PaaS service and between PaaS services.
Learning objectives
By the end of this module, you will be able to:
- Troubleshoot PaaS services
- Troubleshoot PaaS integration issues
Prerequisites
- Demonstrate an understanding of the OSI model
- Demonstrate an understanding of PowerShell
- Demonstrate an understanding of Azure CLI
Microsoft Azure has a sophisticated authentication and access control system to provide high security. Azure Active Directory (AD) authentication includes Self-service password reset, multifactor authentication, hybrid integration, and passwordless authentication.
Learning objectives
By the end of this module, you will be able to:
- Troubleshoot Azure AD authentication
- Troubleshoot hybrid authentication
- Troubleshoot authorization issues
Prerequisites
- Demonstrate an understanding of the OSI model
- Demonstrate an understanding of PowerShell
- Demonstrate an understanding of Azure CLI
Troubleshoot network issues revolving around WAF, NSG, Azure Firewall, latency within a virtual network.
Learning objectives
By the end of this module, you will be able to:
- Troubleshoot network security issues
- Troubleshoot NSGs
- Troubleshoot Azure Firewall
- Troubleshoot latency issues within a virtual network
Prerequisites
- Experience with the OSI model
- Demonstrate an awareness of Azure Bastion
- Experience with PowerShell and Azure CLI
- Know how to get to Cloud Shell to run commands
- Experience with Visual Studio Code
- Demonstrate an understanding of JSON
Troubleshoot network issues revolving around routing and traffic control and load- balancing.
Learning objectives
By the end of this module, you will be able to:
- Troubleshoot routing and traffic control
- Troubleshoot load-balancing issues
Prerequisites
- Experience with the OSI model
- Demonstrate an awareness of Azure Bastion
- Experience with PowerShell and Azure CLI
- Know how to get to Cloud Shell to run commands
- Experience with Visual Studio Code
- Demonstrate an understanding of JSON
Troubleshoot deployment, connectivity, and authorization issues with Azure Bastion and just in time access to Virtual Machines.
Learning objectives
By the end of this module, you will be able to:
- Choose between Azure Bastion or just in time VM access
- Troubleshoot issues with Azure Bastion
- Troubleshoot just in time VM access
Prerequisites
- Experience using the Azure portal
- Experience using Remote Desktop
- Knowledge of Azure Bastion
- Familiarity with server and client management concepts and tools
- Familiarity with Microsoft Azure and cloud concepts
Network configuration and the use of Virtual Private Networks (VPNs) is integral to the success of collaborative working. In this module, we’ll look at how to monitor and troubleshoot site-to-site and point-to-site VPNs.
Learning objectives
By the end of this module, you’ll be able to:
- Troubleshoot site to site VPNs
- Troubleshoot point to site VPNs
Prerequisites
- Demonstrate an understanding of the OSI model
- Demonstrate an understanding of Azure CLI
- Demonstrate an understanding of PowerShell
- Know how to run Cloud Shell to run commands
- Have an understanding of how to set up site-to-site VPNs
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Training Options
Exam & Certification
Microsoft Certified: Azure Support Engineer for Connectivity Specialty
This certification could be a great fit for you if you troubleshoot hybrid environments, including issues with Azure Virtual Machines, virtual networks, and connectivity between on-premises and Azure services. You also use various tools and technologies to diagnose and identify root causes for multiple complex technical issues.
As a candidate for this certification, you need experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. You must be able to use available tools to diagnose issues related to business continuity, infrastructure as a service (IaaS), platform as a service (PaaS), access control, networking, and virtual machines connectivity.
Training & Certification Guide
Earning the new support engineer certification can help you open career doors and take the next step in your career journey—whether it’s a spot on another team or a role in an upcoming project that interests you.
Not only are they in demand, but support engineers also have many areas of expertise. If you’re in this key role but your specialty isn’t Azure connectivity and networking, consider other options.
For example, explore the Microsoft 365 Certified: Teams Support Engineer Specialty certification and the associated Exam MS-740: Troubleshooting Microsoft Teams. We plan to release other support engineer certifications and exams in the future, so watch this space for details.
Are you ready to take your skills to the next level as an Azure support engineer for networking connectivity? Get ready for Exam AZ-720 and earn your Azure Support Engineer for Connectivity Specialty certification.
Bring your energy, knowledge, and expertise to bear, and validate that you have what it takes to resolve difficult technical issues—for the benefit of your career, your team, and your organization.
Candidates for this exam are support engineers with subject matter expertise in using advanced troubleshooting methods to resolve networking and connectivity issues in Azure.
Professionals in this role troubleshoot hybrid environments, including issues with Azure virtual machines, virtual networks, and connectivity between on-premises and Azure services. They use various tools and technologies to diagnose and identify root causes for complex issues.
Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and subscription limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.
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Frequently Asked Questions
Earning a Microsoft Certification is globally recognized and industry-endorsed evidence of mastering real world skills. It shows you demonstrate proficiency in keeping pace with technology. It’s a career move that yields many positive results.
Getting a Microsoft Certification is also a great way to break into the tech industry. A Microsoft Certification immediately confers a level of authority and expertise, especially helpful for someone new to the industry.
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The number of questions on a certification exam is subject to change as Microsoft make updates to ensure it aligns with current changes in the technology and job role. Most Microsoft Certification exams typically contain between 40-60 questions; and around 60-140 minutes.
Starting June 30 2021, all newly earned role-based and specialty certifications will be valid for one year from the date the certification was earned.
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