Course Overview
This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value.
- Digital Transformation Strategies: Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
- Agile and DevOps Principles: Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
- Lean and Continuous Improvement: How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
- Automation: Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation
- Digital Product Management: Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
- Service Resilience: Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
- Service Performance Metrics: Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
- Customer-Centric Approaches: Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
- Culture: Recognize the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
What are the skills covered
On completion of this course, the following learning outcomes will be achieved:
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL ‘operating model’
- Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
- Know how to contribute to achieving value with digital products
Who should attend this course
The target audience for this course and qualification are:
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
- Existing ITIL qualification holders wishing to develop their knowledge
Course Curriculum
What are the Prerequisites
Candidates must already have achieved ITIL 4 Foundation certification to qualify to sit the examination.
Course Modules
Exam & Certification
Participants of the course who successfully pass the certification examination will be awarded the ITIL Specialist: High Velocity IT.
The format of the examination is:
- 40 Multiple Choice Questions
- 1 mark per correct answer
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed-book.
