Course Overview

The global best practice framework for digital product and service management.

Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.

ITIL is the most widely adopted framework for managing technology-based services and creating value for stakeholders.
ITIL has evolved beyond IT service management into a best-practice framework for digital product and service management.

Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy and transformation.

What are the skills covered

Understand the key concepts of digital product and service management
Understand service relationships
Understand the ITIL Four Dimensions of Product and Service Management
Understand the ITIL Value System (ITIL VS)
Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
Understand the ITIL Product and Service Lifecycle Model and the value chain activities
Understand ITIL Management Practices
Understand the benefits of value stream mapping and management
Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

Who should attend this course

The target audience for this course and qualification are:

Individuals at the start of their journey in Service Management ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge