Course Overview
Welcome to the ITIL® Foundation Bridge (Version 5) course.
This course is for anyone who is preparing to sit the ITIL ®Foundation Bridge (Version 5) exam. ITIL® Foundation Bridge (Version 5):
- introduces you to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations.
- provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
- enables you to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services.
- explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
This introductory module outlines the course objectives and provides an overview of ITIL® Foundation Bridge (Version 5), including the certification process.
The primary goal of this course is to prepare you to successfully achieve a passing score in the ITIL® Foundation Bridge (Version 5) exam.
What are the skills covered
The overall aim of this course is to enable you to gain a pass mark in the ITIL® Foundation Bridge (Version 5) qualification. To pass the exam, you will need to understand:
- digital product and service management in ITIL (Version 5)
- service relationships in the context of digital products and services
- the ITIL Value System (ITIL VS)
- governance and the ITIL Guiding Principles in ITIL (Version 5)
- the ITIL Product and Service Lifecycle Model and the value chain activities
- value stream and their management
- the ITIL Four Dimensions of Product and Service Management
- how AI affects ITIL, what AI Governance is, and how ITIL integrates with other frameworks (PRINCE2® and DEVOPS INSTITUTE®).
Who should attend this course
The target audience for this course and qualification are:
- Professionals who have completed ITIL 4 Foundation and are looking for a smooth transition to ITIL 5 Foundation and its updated framework.
- ITIL 4 Foundation holders seeking deeper knowledge of digital product and service management and how to deliver measurable business value.
- Individuals aiming to pursue advanced ITIL 5 qualifications, for which the ITIL 5 Foundation serves as a prerequisite.
Course Curriculum
Course Modules
Exam & Certification
ITIL® Foundation Bridge (Version 5) Exam
The exam is designed to assess whether you can demonstrate sufficient recall and understanding of the ITIL Foundation (Version 5) Framework, as described in the Syllabus. Successful candidates will be awarded the ITIL Foundation (Version 5) certification, which serves as a prerequisite for ITIL (Version 5) higher-level qualifications.
Two Sample Papers are available for you to practice during the course. These will help you to become confident in your understanding and familiar with the style and structure of the exams.
You will sit a 30-minute exam. All questions are multiple-choice, and there is only one correct answer per question.
Remember, this is a closed-book exam, so you must not have any notes or resources.
You will need to answer 13 out of 20 questions correctly to pass.
