Courses - HRDC Claimable IT Training and Certification

Cloud Computing Training & Certification

ZQ411G: Design and Deploy Full-Stack Cloud Environments with IBM UrbanCode Deploy

RM1,760.00

1 Day ILT, VILT

IBM UrbanCode Deploy is a tool for standardizing and simplifying the process of deploying software components to each environment in your development cycle. When you use blueprints for OpenStack-based clouds, you can use a full-stack approach to simultaneously model the application and infrastructure layers of your deployment.

In this course, you learn how to administer the cloud through both the Blueprint Designer and the Horizon user interface. Hands-on labs use IBM UrbanCode Deploy in a cloud environment and cover integrations with an OpenStack back-end and IBM UrbanCode Deploy, modeling the cloud infrastructure and application layers, provisioning environments from blueprints, creating and using configuration files, updating a running environment, and using Git repositories to store and manage blueprints.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

IT Infrastructure Training and Certification

ZL00G: zVM and zLinux Bootcamp

RM8,630.00

5 Days ILT, VILT

This ZL00G: zVM and zLinux Bootcamp course introduces the system programmer to the tasks required to support a z/VM operating system. It provides an overview of the processes required to install z/VM and perform the required tailoring steps to support guest operating system virtual machines and CMS users. The students will leave the course with the knowledge to perform the steps to add guest systems and other virtual machines to the z/VM system, to apply service to the z/VM system, and to define a minimal TCP/IP configuration. Additionally this course is designed to teach the implementation of SUSE Linux on System z.

WXTW : Webex Teams Collaboration Workshop

3 Days ILT, VILT

Cisco Webex Teams is an app-centric, cloud-based service that provides a complete collaboration suite for teams to create, meet, message, call, care, whiteboard, and share, regardless of whether they’re together or apart—in one continuous work stream before, during, and after meetings. Being able to understand how this works and what the features are is the key focus of this 3-day course. NterOne’s Webex Teams Collaboration Workshop should be taken by students who have a working understanding of Cisco Collaboration Products.

This Cisco Webex Teams Workshop enables learners to describe Cisco Webex Teams, comprehend Cisco Webex Teams Meetings, and grasp Cisco Webex Teams Messaging, among much more. This workshop is intended to be taken by system engineers, system administrators, architects, and channel partners. Learn more below.

WLFNDU: Understanding Cisco Wireless Foundations

RM9,500.00

5 Days ILT, VILT

The Understanding Cisco Wireless Foundations (WLFNDU) training teaches you the knowledge and skills you need to configure, manage, and troubleshoot a Cisco wireless LAN (WLAN) network. Topics include understanding critical aspects of RF technology, industry standards for Wi-Fi and security, how to design, install, and configure a WLAN network of any size, and using Cisco DNA Center. This training also earns you 30 Continuing Education (CE) credits towards recertification.

This course teaches you how to design, install, configure, monitor, and conduct basic troubleshooting tasks on a Cisco WLAN network of any size. This course also earns you 40 Continuing Education (CE) credits towards recertification.

VWAAS: Implementing Cisco Virtual Wide Area Application Services

RM15,000.00

5 Days ILT, VILT

The Implementing Cisco Virtual Wide Area Application Services (VWAAS) v1.0 course teaches learners how to deploy, configure, operate, maintain and support a solution using Cisco Virtual Wide-Area Application Services (VWAAS) that provides performance optimization for application data over WAN. The learner will also understand the Cisco VWAAS optimization technologies, protocols, services, functions, advanced features and operation.

The learner will learn how to implement, integrate, install, manage and troubleshoot Cisco VWAAS solutions in diverse Data Center virtualization environments such as in Enterprise networks and Virtual Private Clouds. In this course learner will gain a comprehensive hands-on VWAAS labs experience.

VSMP: VeriSM Professional

RM5,000.00

3 Days ILT, VILT

The VeriSM™ Professional certification tests a candidate’s knowledge of, and skills in, applying VeriSM™ in an organization. Those certified as VeriSM Professional understand the impact of digital transformation on the organization and on people, consumers as well as staff. They are able to translate strategic direction into a successful operating environment. The certified VeriSM™ Professional has proven his or her ability to create and use a Management Mesh that is based on the organization’s portfolio, principles, and governance needs. After creating or adapting the Management Mesh based on new requirements, a VeriSM Professional is able to manage the product or service through the Define, Produce, Provide and Respond stages.

VSMF: VeriSM Foundation

RM4,000.00

2 Days ILT, VILT

VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, outcomes, and the goals of an organization. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service. It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.

Digital Transformation and Automation Training and Certification

UIPATH-SAI: UiPath Certified Professional Specialized AI Associate

5 Days ILT, VILT

Want to understand AI and process automation? How can these technologies transform businesses? The Automation Developer – Specialized AI Associate training is for you

UIPATH-RPADD: Robotic Process Automation Design & Development v4.0

5 Days ILT, VILT

The Robotic Process Automation (RPA) Design & Development course offers comprehensive knowledge and professional-level skills focused on developing and deploying software robots. The course assumes no prior knowledge of RPA. It starts with the basic concepts of Robotic Process Automation. It further builds on these concepts and introduces key RPA Design and Development strategies and methodologies, specifically in the context of UiPath products. A student undergoing the course shall develop the competence to design and develop a robot for a defined process.

The course also prepares the student for UiPath-ADA – UiPath Automation Developer Associate exam. The course consists of 40 hours of a theory component and an associated 20 hours of practice/lab exercises component.

UIPATH-RPAADD: RPA Advanced Design and Development v4.0

5 Days ILT, VILT

The Robotic Process Automation (RPA) Advanced Design and Development course aims at providing a deep understanding and extensive hands-on experience on UiPath technologies such as Studio, Robots, and Orchestrator. It prepares the student to independently build or lead production level automation and complex RPA solutions in the Robotic Enterprise Framework.

The course should be delivered in an instructor-led training environment. It has a 20-hour theory component and an associated lab component followed by 20-hours of Project work. The course is based on UiPath Studio version 2020.10.

UIPATH-ADP: UiPath Certified Professional Automation Developer Professional

5 Days ILT, VILT

The Automation Developer Professional training is a curriculum for those looking to consolidate their development skills. Along with the Automation Developer Associate Training, it includes everything you need to know in order to pass the UiPath Certified Advanced RPA Developer (UiARD) exam.

You will start by learning about one of the key aspects to building enterprise level automations, using frameworks, and specifically the Robotic Enterprise Framework. Then, you will expand your knowledge in key areas like advanced UI automation and data manipulation, Orchestrator triggers, AI Computer Vision and remote debugging. The full list of 14 courses that make up the learning plan can be found in the learning plan curriculum tab. You can click specific courses to view the agenda and learning objectives.

In total, the full learning plan will take approximately 40 hours to complete.

At the end of the Automation Developer Professional training, you’ll receive a Diploma of Completion.

UIPATH-ADA: Automation Developer Associate

5 Days ILT, VILT

The Automation Developer Associate Training is a curriculum for those looking to build their automation development competency from the ground up while also diving into more broader areas to gain a holistic understanding of how automation intertwines with various technologies.

It includes everything you need to know to pass the UiPath Certified Professional Automation Developer Associate Certification exam.

You’ll expand your automation knowledge going through the course syllabus designed to help you develop enterprise automation projects. The full list of courses that make up the training can be found in the ‘learning plan curriculum’ tab. You can click specific courses to view each specific agenda and learning objectives.

UIPATH-ABAA: UiPath Automation Business Analyst Associate

2 Days ILT, VILT

The Automation Business Analyst Associate training is designed to equip you with the essential skills and knowledge needed to excel as an Automation Business Analyst, specifically focusing on the UiPath Automation Implementation Methodology. It covers both foundational and in-depth concepts.

Additionally, it allows you to develop your skills by going through practical case studies, thus gaining some hands-on experience.

Ready to embark on this transformative learning experience? Let’s go!

UCSEC: Implementing Cisco Unified Communications Security

RM10,000.00

5 Days ILT, VILT

The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course is a new five-days ILT class that is designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to mitigate attacks against Cisco Unified Communications networks.

The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course introduces security mechanisms and describes different implementation scenarios that increase the security level of Cisco Unified Communications networks.

UCSDF: Cisco UCS Director Foundation

RM6,000.00

3 Days ILT, VILT

The Cisco UCS Director Foundation (UCSDF) v6.6 course helps you understand concepts, architecture, and deployment use cases for Cisco UCS® Director. You will gain hands-on experience in deploying basic Cisco UCS Director solutions.

You will also practice using core features that most implementations require, such as services design, using the self-service portal for provisioning services, creating workflows that enable cloud automation and standardize IT services, and more.

TMY Human Capital Development Soft Skills Courses

TMY-TMDW: Teamwork Makes the Dream Work

RM1,750.00

1 Day ILT, VILT

The “Teamwork Makes the Dream Work” Workshop is a dynamic, interactive program designed to enhance team leadership and collaboration among senior executives and team leaders. The workshop begins with Leadership Journey Jigsaw focusing on personal leadership journeys, to set the stage with Dr. John Maxwell’s “17 Indisputable Laws of Teamwork” and engaging participants in pair-and-share activities to foster connection. Participants then explore their Leadership Style Teamwork Profiles, learning to understand themselves and appreciate diverse teamwork styles, culminating in a group exercise to visualize team dynamics.

The next segment delves into personal work motivation, using the Motivators framework to help participants identify what energizes them and their teams. By integrating Leadership Team Style and Motivators insights, leaders gain practical strategies for managing strengths and resolving conflicts, with actionable takeaways for immediate on the job application.

Senior leaders tackle the unique challenges of team development, decision-making, and effective leadership through structured discussions and real-world scenarios. Essential teamwork skills—such as goal setting, feedback, recognition, and managing differences—are taught employing adult learning techniques through a hands-on, skills application process.

A highlight of the workshop is the Team Competition Survival Game, where teams apply their learning in a high-stakes, simulated environment, followed by a debrief and awards. The workshop concludes with key insights, next steps for on-the-job application, participant feedback, and certificates.

TMY-TFTE: Tools for Trainer Excellence

RM3,500.00

2 Days ILT, VILT

You know the story: Your employees are skeptical and certainly not thrilled about being pulled away from their jobs to “be trained.”

Add to “participant reluctance” the fact that some training programs contain “dry” material, and your trainers are faced with an enormous challenge.

How do you turn negative perceptions into positive enthusiasm and necessary content into material that’s fun and interesting to learn? You get Tools for Trainer Excellence, the broadest, most comprehensive train-the-trainer workshop available today.

TMY-SS52: Unleash Creative and Lateral Thinking- Think Out of the Box

RM2,600.00

2 Days ILT, VILT

Creative thinking is essential to your business!

Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.

You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team

TMY-SS51: Incorporating Personal Grooming and Basic Etiquette

RM2,600.00

2 Days ILT, VILT

This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.

TMY-SS50: The 7 Habits For Effective People (14 PDUs Claimable)

RM2,600.00

2 Days ILT, VILT

The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.

In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.

This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.

TMY-SS49: Solving Problems Efficiently, Effectively & Decisively

RM2,600.00

2 Days ILT, VILT

First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.

TMY-SS48: Six Thinking Hat: Be The Problem Solver

RM2,600.00

2 Days ILT, VILT

This program is designed to give awareness to the participants on the power of using the Six Thinking Hats by Edward De Bono in the organization. The program will allow the participants to open their minds to conceptional thinking and using the elements of the concept to solve problems and be more solution minded.

TMY-SS47: Project Management

RM2,600.00

2 Days ILT, VILT

This is a practical course on Managing Projects. Most Project Managers were promoted due to their technical skills, and are usually not familiar with management skills. Project Management is an art and a science.

So, both technical and people skills are needed. What most Project Managers lack, is the people skills to solve technical problems with a team of staff and how to communicate with the project owner

TMY-SS46: Negotiation Skills -Effective Strategies For Win-Win (14 PDUs Claimable)

RM2,600.00

2 Days ILT, VILT

Every organization can benefit from improved negotiation skills — keen negotiation skills help to align corporate goals with sustainable business relationships. Close deals that might otherwise be deadlocked. Maximize value in the agreements you reach and resolve differences before they escalate into costly conflicts.

This simulating workshop introduces a systematic approach to effective negotiations and value creation
process. It develops the participant’s toolkit of tactics and strategies by helping participants apply truly engaging and responsive negotiation styles.

TMY-SS45: Inspire Motivation Towards Positive Mindset

RM2,600.00

2 Days ILT, VILT

Everyone experiences negative thoughts. It’s a normal part of being human – but we can make a choice about whether to accept these thoughts or challenge them. Where negative thoughts are left unchecked, our well-being can fall into a downward spiral. But noticing negative thoughts when they arise and recognising them for what they are – just thoughts – creates the opportunity to break cycles of negativity.

Positive thinking and attitudes can increase both your personal and business results and achievements. New business requirements, increased performance demands, and a changing workforce mean it is essential for professionals at all levels to understand and master the skills, techniques and methods of positive thinking and positive attitude.

TMY-SS44: Emotional Excellence At Workplace

RM2,600.00

2 Days ILT, VILT

Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity. In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.

As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.

TMY-SS43: Design Thinking : Innovative & Creative Thinking Tool

RM2,600.00

2 Days ILT, VILT

To thrive you need to INNOVATE. Therefore today, innovation is everyone’s business. A key challenge in workplace innovation is a lack of framework, skills and tools to enable people to easily come together as teams and solve day-to day problems. A second concern is the inability to solve problems with a focus on people

The Design Thinking process of Human-Centred innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” (Tim Brown) It is successfully being used by leading organizations such as Apple, SIA, Starbucks, Adobe and many more to transform their products and services to meet customer expectation better and to continue to grow in a scenario of ever-increasing competition.

TMY-SS42: Breakthrough Emotional Agility In The New Age

RM2,600.00

2 Days ILT, VILT

Breakthrough: Emotional Agility is designed to inspire and educate on essential strategies and tools to enhance emotional management, leadership and communication. This program highlights proven effective methods of human motivation and people management based on the application and model of Neuro-Linguistic Programming.

TMY-SS41: 7+1 Practices Of Highly Successful Individuals

RM2,600.00

2 Days ILT, VILT

This program is dedicated to the development of personal and interpersonal leadership of individuals. Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that propel them towards personal and interpersonal excellence.

TMY-SS40: Sales Coaching NLP Applications in Building a Performing Sales Team

RM2,600.00

2 Days ILT, VILT

This Neuro Linguistic Programming based course is focused on developing Sales Coaches who could help gear their team members into a performing sales team. The transition from a sales representative to a Sales Manager often leaves the individual in a situation of facing new challenges in management with little to guide them except experience.

While experience may be one of the best teachers, different frame of references in each individual’s mindset creates a gap in communicating the necessary skills to the coaches. This results in a mismatch of information and intended results, and often further frustrates Sales Managers and the sales reps becomes demotivated.

TMY-SS39: Professional Selling and Communication – Cross Sell And Up Sell

RM2,600.00

2 Days ILT, VILT

To gain more revenue per customer, companies are asking their customer service reps to up-sell and cross-sell during their calls. Not surprisingly, many of these employees are not happy! They perceive themselves as service professionals, not salespeople. The world in which sales professionals have to operate in has changed dramatically. Today, competition in almost every field is much more aggressive and intense than ever before. Customers are better informed, more discerning and more demanding.

Whether in selling a product or service, the rapidly changing landscape confronting service professionals requires a drastic change in mindset towards selling. Service professionals need to approach the task professionally rather than simply rely on acumen, better products, and other street-wise selling techniques.

Your employees will leave this training with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance in a way that boosts buyer satisfaction and the bottom line.

TMY-SS38: Motivation of a Champion -Sales Training Program

RM2,600.00

2 Days ILT, VILT

“The best salesman in the world is someone who can sale you his dream and than seat back and let others make it come true for him” – Darren Suresh

What does it take to sell these days?
Are you the next best thing in sales?
What makes a person a good salesman or a great one?
Do you want to inspire greatness or just get the job done?

If you are looking for an answer to any of the above questions, then you are in the right place. This course offers the solutions in learning the ropes on how to become an effective sales profesional in your industry. The course will provide insight into the skills, competencies and action plans needed to become the best that you can.

TMY-SS37: Effective Sales Negotiation

RM2,600.00

2 Days ILT, VILT

Buyers are becoming better at negotiating with their suppliers. It is extremely crucial for a sales professional to develop their skills in negotiation as it would avoid the losses associated with discounting and failure to close profitable deals. Investment in sales negotiation skills development would therefore become absolutely imperative for effective and successful sales executive.

This workshop is focused on setting in crucial principles for the development of robust sales negotiation sales and helping the sales professional to apply the relevant techniques

TMY-SS36: Consultative Selling Technique – Rewarding Relationship with Key Accounts

RM2,600.00

2 Days ILT, VILT

The Consultative Selling Technique training course is aimed at skilling sales professionals in achieving long-term success. It is a technique that is used by intentional sales professionals to foster authentic, long-lasting and customer-centric relationships.

It’s not enough to be just the preferred vendor. Elevate your company to a trusted advisor position. True relationships based on trust foster loyalty which in turn builds a sustainable and win-win situation for both.

TMY-SS35: Communication in Client Account Management: Be a Trusted Advisor

RM2,600.00

2 Days ILT, VILT

As Steven Covey so succinctly puts it in The Seven Habits of Highly Effective People – “Seek first to understand and then to be understood”. You must be able to establish a trust-based relationship with your clients
to be viewed as a source of valuable advice. There is more to being a Trusted Advisor than just being reactionary to your client’s requests for quotations. Being a trusted advisor allows you to take the time to explore below the surface and seek to understand the motivation behind each need. This course is designed to equip client account managers with the skills to maximise effectiveness in various phases of a sales lifecycle – reaching, acquiring, nurturing, and retaining.

TMY-SS34: World Class Customers Service

RM2,600.00

2 Days ILT, VILT

“The need to fullfil customer experience with the right skills is now the forefront of the customer service industry

What is Customer Experience all about? Do we already have the basics? Is this the next level of Customer service?If you are looking for an answer to any of the above questions, then you are in the right place. This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of customer service to the experintial age. Expect great learning and sharing to move to the next level of customer experience!

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