In this course, you will customize IBM Case Manager Client without using much code. In an IBM Case Manager system, you will create pages with custom layout and implement new actions by configuring buttons and menu items. You will use the Calendar widget to track case events and a Script Adapter widget to transform the data. You will learn how to wire two widgets together to establish communication, customize views for case properties including business objects, specify viewers for documents, and implement External Data Services to create dependent choice lists.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

This IBM Tivoli Netcool Impact 7.1 Administration and Implementation course teaches students how to deploy and administer IBM Tivoli Netcool/Impact through practice exercises. This course is designed specifically for anyone who might be technically responsible for the design and implementation of Netcool/Impact, a highly scalable analytics engine that adds event and service enrichment and business impact analysis for event data. You should expect exposure to all fundamental elements of Netcool/Impact with a focus on developing policies within the Netcool/Impact product and exploring the features that enhance the visualization, usability, and integration functions. The visualization enhancements are facilitated by the integration of the IBM Dashboard Application Services Hub, which is part of Jazz™ for Service Management, and Netcool/Impact features such as the UI data provider.

IBM Network Performance Insight is a network performance monitoring system. It offers real-time and historical trends in network performance and interactive views of network data that help reduce network downtime and optimize network performance. Network Performance Insight provides IBM Netcool Operations Insight with comprehensive IP network device performance monitoring and traffic analysis. In this 3-day course, you learn how to install IBM Network Performance Insight and integrate it with IBM Netcool Operations Insight. This course is lab-intensive, with an emphasis on hands-on exercises.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

This course is also available as self-paced virtual (e-learning) course Developing Solutions with IBM Decision Server Insights V8.10 (ZB403G). This option does not require any travel.

In this course, you learn about the main features of the Decision Server Insights component of IBM Operational Decision Manager V8.10.

Decision Server Insights combines rules and events on a highly available platform. By using Decision Server Insights, you can build applications that make decisions in near real-time and in situational contexts. You experience how to use time-based reasoning and location-based reasoning to build a real-world solution that detects and responds to business situations. You also learn the key capabilities of the multi-agent architecture of Decision Server Insights by developing several agents that are bound to a single entity for different purposes.

This course focuses on solution development, deployment, testing, and administration. You learn how to implement the business logic that detects business situations and uses situational context to decide and take the next best action.

The course begins with an overview of the programming model for Decision Server Insights and the architecture for the Decision Server Insights runtime environment. You learn how to design a Decision Server Insights solution, model the business entities and events that you care about, and implement the business logic. You work with a realistic test client to test the behavior of your implementation after deployment.

The course also covers administration topics, including installation, configuration of the Decision Server Insights reference topology, solution deployment in a grid environment, and grid administration.

This course is also available as self-paced virtual (e-learning) course Process Implementing with IBM Business Process Manager V8.6 – I (ZB827G). This option does not require any travel.

This course integrates training in business process management (BPM) methods and implementation with IBM Business Process Manager V8.6. You learn core process modeling and implementation skills, the project development approach, process model implementation fundamentals, and exceptional delivery patterns. These skills improve the speed and quality of process definition and implementation efforts.

IBM Business Process Manager is a comprehensive BPM environment that provides the visibility and insight that is required to effectively manage the business processes of an organization. The course begins with an overview of business process management, emphasizing the concepts of reuse, ease of maintenance, and high-quality development strategies. You create simple ad hoc activities by using the web-based tools and use the IBM Business Process Manager Process Designer to create a business process definition (process) from business requirements that are identified during process analysis. You learn how to make team collaboration more efficient by enabling all team members to use standard Business Process Model and Notation (BPMN) elements.

The course continues with an overview of the architecture of IBM Business Process Manager, and describes the use of process applications and toolkits within the tool. You create business objects and variables, implement gateways, and demonstrate process flow on your diagrams. You build customized user interfaces (coaches) to enable business and process data flows throughout the process model.

The course uses an interactive learning environment, with hands-on demonstrations and class activities to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with BPM tasks and skills. This course is intended to be collaborative, and you can work in teams to complete class activities.

IBM Business Monitor is a business activity monitoring (BAM) product that supports BPM by measuring business performance, monitoring, and reporting on business transactions. This course includes topics of interest for students who want to use the IBM Business Monitor environment to develop applications.

In this course, you learn how to develop, implement, and test IBM Business Monitor applications so that you can generate real-time business views of enterprise data. The course begins with an overview of BAM and BPM, and the capabilities that IBM Business Monitor provides. In subsequent units, you learn how to build monitor models, establish performance metrics, monitor events, manage action services, and build a business space dashboard. You also learn how to enable events from various sources, including using BPEL and BPMN processes from IBM Business Process Manager Advanced and IBM Integration Bus. Finally, you learn how to monitor events from JMS emitter and REST emitter sources. You also learn some basic administration and maintenance capabilities of IBM Business Monitor.

From the hands-on exercises that are provided throughout the course, you develop and implement a monitoring solution. The exercises include how to use the various components of IBM Business Monitor, such as the IBM Cognos Business Intelligence and the Monitor development toolkit, for reporting and dimensional analysis along with WebSphere Application Server. You use the Monitor development toolkit to develop a monitor model, and then use the IBM Integration Designer to test the model. You also build customized business space dashboards that can be used to analyze and troubleshoot process performance.