Build stronger relationships, track leads and deliver actionable data with Dynamics 365 CRM.

The customer engagement apps fundamentals certification validates broad exposure to the customer engagement capabilities of Dynamics 365, building on a foundational understanding of business operations, IT, and customer relationship management.

With Dynamics 365, you get CRM software that works as a customizable, flexible solution designed to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.

If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of Microsoft Dynamics 365 certifications to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.