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  • MB-500T00: Develop Finance and Operations Apps with Dynamics 365

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    In this MB-500T00: Develop Finance and Operations Apps with Dynamics 365 course we discuss the tasks needed to fulfill the role of developer in Dynamics 365 Finance and Operations Apps.

    The Dynamics 365 Finance and Operations apps developer is a key technical resource that implements and extends the application to meet the requirements of the business.

  • AZ-204T00: Developing Solutions for Microsoft Azure

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    Grow your skills to build and manage applications on the cloud, on-premises and at the edge.

    This Microsoft Certified: Azure Developer Associate certification course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities.

    Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.

  • MB-800T00: Manage Business Solutions with Microsoft Dynamics 365 Business Central

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    Built and optimized for small and medium businesses, Dynamics 365 Business Central is an application for companies that have outgrown their entry-level business applications.

    Growing businesses often outgrow their basic accounting software or legacy enterprise resource planning (ERP) systems that are unable to handle increased inventory and transactions, lack integration with other line-of-business systems, and have reporting limitations. Businesses are also challenged with the logistics of providing services that have more scalability, increased mobility, and availability in the cloud.

    With Business Central, you can manage your financials, automate and secure your supply chain, sell smarter, improve customer service and project performance, and optimize your operations.

  • PL-200T00: Microsoft Power Platform Functional Consultant

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    Discover Microsoft Certified: Power Platform Functional Consultant Associate.

    Microsoft Power Platform empowers organizations to automate business processes, develop their own rich app experiences, and connect with customers better and faster.

    In this PL-200T00: Microsoft Power Platform Functional Consultant course, students will learn to perform discovery, capture requirements, engage subject matter experts and stakeholders, translate requirements, and configure Power Platform solutions and apps. They will supplement their learnings with hands-on labs to create application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and custom visualizations. Power Platform is comprised of four key products: Power Apps, Power Automate, Power BI, and Power Virtual Agents.

    In this Power Platform course, we will cover these four applications in depth, with additional focus on Microsoft Dataverse (formerly Common Data Service), AI Builder, connectors, and portals.

    Get Microsoft Power Platform certified with Microsoft Malaysia’s Learning Partner of the Year 2024 today.

  • PL-400T00: Microsoft Power Platform Developer

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    Discover Microsoft Certified: Power Platform Developer Associate

    Microsoft Power Platform helps organizations optimize their operations by simplifying, automating and transforming business tasks and processes. In this PL-400T00: Microsoft Power Platform Developer course, students will learn how to build Power Apps, Automate Flows and extend the platform to complete business requirements and solve complex business problems.

    PRO Tip: What makes Power Apps different from other tools such as  SkyBow, Stratus Forms, FlowForma and more? Do check out our latest Design Customized Apps with Microsoft Power Apps blog post to know more.

  • PCAP: Certified Associate in Python Programming Certification

    Price range: RM3,500.00 through RM4,828.00
    3 Days ILT, VILT

    Program your future with Python Institute.

    The PCAP™ – Certified Associate in Python Programming certification (Exam PCAP-31-0x) is a professional, high-stakes credential that measures the candidate’s ability to perform intermediate-level coding tasks in the Python language, including the ability to design, develop, debug, execute, and refactor multi-module Python programs, as well as measures their skills and knowledge related to analyzing and modeling real-life problems in OOP categories with the use of the fundamental notions and techniques available in the object-oriented approach.

    Becoming PCAP™ certified ensures that the individual is fully acquainted with all the primary means provided by Python 3 to enable them to start their own studies at an advanced level, and to open a path to the developer’s career.

    PCAP™ certification is an interim step to the PCPP1: Certified Professional in Python Programming 1 certification, a great motivator for self-improvement and self-development, and most importantly – the means to keep one’s programming skills up to date and demonstrate them to others. Becoming PCAP™ certified reflects the candidate’s interest in developing a higher level of proficiency and a more in-depth understanding of Python, as well as their ability to use it for commercial and non-commercial general-purpose programming projects, and create, develop, and improve their own programming portfolio to increase their value in the job market.

  • 2 Days ILT, VILT

    If you’re like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

    Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.

  • 2 Days ILT, VILT

    Whether you want to attract new customers, improve products, forecast sales or streamline operations, your decisions are much more effective when you put data to work for you.

    What will you get when you use data to drive strategy? Higher revenue, and reliable and consistently predictable business results. Insights that become new ways of doing business. Quick and effective strategies to proactively navigate change.

    This AMA-2177: Using Data to Drive Strategy course is your ticket to shift to higher gear and elevate you and your team to rise to a new level of success.

  • 2 Days ILT, VILT

    Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

    You’ll learn how to:

    • Motivate every member of your team—even if they don’t share your values
    • Use positive and corrective feedback to turn problem employees around and maximize productivity
    • Apply the most relevant conflict resolution style to eliminate friction

    You’ll also get:

    • Practice adapting your style using case studies
    • Personal feedback from the instructor and peers
    • Pre- and post-seminar assessments
    • Tune-up materials to review what you’ve learned after the event
    • And additional resources to maximize your training goals
  • 2 Days ILT, VILT

    Successfully drive innovation in flexible work environments.

    Get familiar with the science connecting team dynamics and innovation and learn to identify current drivers and barriers to innovation and their implications.

    The modern workplace is here! For leaders like you whose team is co-located, remote or a combination, you’ve got to be ready to implement the next set of actions to build a culture in which innovation, creativity and collaboration can thrive regardless of any physical boundaries separating employees. Take charge and explore what’s possible for you in this course.

  • 2 Days ILT, VILT

    We take care of the future best by taking care of the present now.” ― Jon Kabat-Zinn

    As a leader, how can you stay focused on what’s important when there are so many demands for your immediate attention? Ever-changing market conditions, gadget overload, conflicting information and “emergencies” of all kinds can hurt your ability to think with clarity and precision. Getting to sustainable excellence requires a different way to lead.

    This is where mindfulness comes in. Practicing mindfulness helps you to tune in to what’s here and now, to be more present, awake and aware so you can access greater creativity, learning and personal growth. Attend this course to learn new habits that can help you begin to rewire your leadership behaviors as you inspire engagement, trust, authenticity and productivity in those around you.

  • 5 Days ILT, VILT

    This AZ-040T00: Automating Administration with PowerShell course delivered by Trainocate Malaysia provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers.

    This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports.

    This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

  • CT-Data+: CompTIA Data+ Certification

    Price range: RM3,500.00 through RM4,328.00
    5 Days ILT, VILT

    The Official CompTIA Data+ training course (DA0-001) have been developed by CompTIA for the CompTIA Data+ candidate.

    Rigorously evaluated to validate coverage of the CompTIA Data+ (DA0-001) exam objectives, CompTIA Data+ teaches learners the knowledge and skills required to transform business requirements in support of data-driven decisions by mining data, manipulating data, applying basic statistical methods, and analyzing complex data sets while adhering to governance and quality standards throughout the entire data lifecycle.

    In addition, it will help prepare candidates to take the CompTIA Data+ certification exam.

    Discover opportunities in Malaysia’s growing digital economy. With billions of dollars invested by global tech giants like AWS, Microsoft, Google, and Oracle, Malaysia is rapidly emerging as a hub for digital innovation.​ The demand for certified Data and AI professionals has never been higher, making it the perfect time to elevate your career.

    Explore the top Data and AI certifications for 2025. Be the professional businesses are searching for—get certified today.

  • 2 Days ILT, VILT

    This AMA-2605: Extraordinary Productivity: The 5 Choices That Drive Success productivity seminar combines current neuroscience research with proven productivity principles to help you better manage your decisions, attention, and energy.

    You’ll learn how to apply a process—which incorporates the use of Microsoft Outlook®—to dramatically increase your ability to achieve life’s most important outcomes by consistently making choices that create extraordinary value for yourself and your organization. This solution not only produces a measurable increase in productivity but can also provide you with a renewed sense of engagement and accomplishment.

  • 2 Days ILT, VILT

    This AMA-2526: Strategic Planning course is designed to combine proven-by-practice methods with new insights and ideas from a wide range of current strategic thinking. Gain a wider perspective of the strategic planning process through breakout sessions, exercises and case applications.

    Bring your strategic dilemmas to this program and get direction on analytical and organizational approaches.

  • 2 Days ILT, VILT

    Learn how to strengthen your strategic thinking skills and encourage it in others during this AMA-2018: Strategic Thinking training course. Through case studies and practical thinking exercises, you’ll stimulate your strategic thinking, learn to recognize patterns that impact strategy and enhance your abilities to generate new insights and ideas.

    Come to your next strategic planning session with the best possible strategic ideas—and help your business move forward in an increasingly competitive world.

    Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

  • 2 Days ILT, VILT

    Extend Agile beyond a single approach: Because true agility comes from freedom, not frameworks.

    Do you want to learn how to successfully lead one, or perhaps several agile teams? Are you looking to accelerate your ability to manage high-profile initiatives that are critical to enterprise success? Do you want to take business agility to the next level by applying agile and lean techniques in a wide range of situations, including non-software teams?

    Disciplined Agile Senior Scrum Master (DASSM) teaches experienced agile practitioners how to use the Disciplined Agile (DA) tool kit to optimize how teams work, work with allies within their organization, and solve a variety of advanced problems. This 14 PDU course will prepare you to take the DASSM exam and start using Disciplined Agile immediately within your leadership role.

  • PL-500T00: Microsoft Power Automate RPA Developer

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    Announcing the Microsoft Certified: Power Automate RPA Developer Associate certification.

    RPA developers have a keen interest in providing automated solutions for their organizations. These developers have experience reviewing solution requirements, creating process documentation, and designing, developing, troubleshooting, and evaluating solutions. Their responsibilities include working with business stakeholders to help improve and automate business workflows. In addition, they collaborate with administrators to deploy solutions to production environments.

    Candidates for this PL-500T00: Microsoft Power Automate RPA Developer course automate time-consuming and repetitive tasks by using Microsoft Power Automate. They review solution requirements, create process documentation, and design, develop, troubleshoot, and evaluate solutions. Candidates work with business stakeholders to improve and automate business workflows. They collaborate with administrators to deploy solutions to production environments, and they support solutions.

  • MB-330T00: Microsoft Dynamics 365 Supply Chain Management

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    This MB-330T00: Microsoft Dynamics 365 Supply Chain Management course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Quality management and quality control functionalities. Master planning configuration and processing.

    This course includes lectures and several hands-on exercises. The exercises will be introduced to you on a form of a case study presented to a Dynamics 365 Supply Chain Management functional consultant. Each exercise will be bases on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps.

  • 2 Days ILT, VILT

    Feel empowered to hit the ground running with the skills learned in this course.

    Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

    In this high-impact, 2-days AMA-2243: Making the Transition from Staff Member to Supervisor seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

  • 2 Days ILT, VILT

    It’s one thing to be a manager—but being an effective team leader takes special skills, knowledge and practice.

    This AMA-2508: Improving Your Managerial Effectiveness course will help you build a high-performing team by becoming a learning leader and partner, developing your team’s ability to work together, and resolving conflict. Through lectures, discussions, self-assessments and other activities, you will gain insights about yourself and your role as a manager, as well as how your behaviors and ability to coach and mentor team members impacts their performance.

    In addition, you will apply what you learn to a prepared case study, plus a situation within your own team, and then share your solutions.

  • MD-102T00 : Microsoft 365 Endpoint Administrator

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    In this Microsoft 365 Endpoint Administrator course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies.

    • The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration.
    • It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies.
    • Technologies like Azure Active Directory, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data.
  • CT-DataSys+: CompTIA DataSys+

    Price range: RM3,500.00 through RM4,828.00
    5 Days ILT, VILT

    Gain skills and knowledge needed to deploy, maintain and protect data.

    If you are a database professional wanting to land a database administrator role, a DBA who wants to validate their skill set or another type of IT pro seeking database management skills, you need CompTIA DataSys+. By earning this certification, you’ll prove to employers that you can identify database structure types; develop, modify and run code; and gather, store and drive data assets. You’ll also confirm your knowledge of:

    • The various aspects of database design and planning
    • The different phases of the implementation, testing and deployment of data
    • The purpose of monitoring and reporting database performance
    • Common database maintenance processes
    • The production of essential documentation
    • Best practices for backup and data restoration

    CompTIA DataSys+ certified professionals demonstrate their ability to secure databases, protect against cyberattacks and control authorization. Moreover, they prove they can ensure governance and regulatory compliance.

    Discover opportunities in Malaysia’s growing digital economy. With billions of dollars invested by global tech giants like AWS, Microsoft, Google, and Oracle, Malaysia is rapidly emerging as a hub for digital innovation.​ The demand for certified Data and AI professionals has never been higher, making it the perfect time to elevate your career.

    Explore the top Data and AI certifications for 2025. Be the professional businesses are searching for—get certified today!

  • MB-335T00: Microsoft Dynamics 365 Supply Chain Management, Expert

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    Modernize supply chain operations with Dynamics 365 Supply Chain Management.

    This Microsoft Dynamics 365 Supply Chain Management, Expert course is designed to build your in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Asset Management functionalities. Master planning configuration and processing. Sales and procurement processes.

    This course includes lectures and several hands-on exercises. The exercises will be introduced to you in the form of a case study presented to a Dynamics 365 Supply Chain Management Functional Consultant, Expert. Each exercise will be based on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps.

  • CT-P+: CompTIA Project+

    Price range: RM3,500.00 through RM4,828.00
    5 Days ILT, VILT

    CompTIA Project+ Opens the Door to Your Project Management Career!

    With a median annual salary of $104360 for Project+ certified professionals in the United States and Canada, CompTIA Project+ is ideal for IT professionals who manage smaller, less-complex projects as part of their job duties but still require foundational project management skills. Project+ is versatile because it covers essential project management concepts beyond the scope of just one methodology or framework.

     

  • MB-820T00: Dynamics 365 Business Central Developer

    Price range: RM3,500.00 through RM3,874.00
    5 Days ILT, VILT

    A Dynamics 365 Business Central developer develops apps that extend Business Central. This can include creating new modules and modifying existing modules. The developer can add new business logic or change existing business logic by using events. A developer also makes it possible to integrate Business Central with other applications, including Microsoft Power Platform products. Business Central developers are responsible for troubleshooting and debugging issues in the system.

    This may involve identifying the root cause of a problem, fixing bugs, and testing the solution to ensure it works as expected. Business Central developers may be required to optimize the performance of the system by identifying bottlenecks and improving code quality. Business Central developers are responsible for upgrading the system, migrating data, and maintaining the system to ensure it remains up to date and secure.

  • 2 Days ILT, VILT

    You know the story: Your employees are skeptical and certainly not thrilled about being pulled away from their jobs to “be trained.”  

    Add to “participant reluctance” the fact that some training programs contain “dry” material, and your trainers are faced with an enormous challenge. 

    How do you turn negative perceptions into positive enthusiasm and necessary content into material that’s fun and interesting to learn? You get Tools for Trainer Excellence, the broadest, most comprehensive train-the-trainer workshop available today. 

  • 2 Days ILT, VILT

    Too often, managers are asked to make critical hiring decisions without the proper training, relying on gut instinct rather than a repeatable, evidence-based process. This leads to costly hiring mistakes, decreased productivity, and team instability. 

    The Focused Interviewing for Managers workshop is a comprehensive, two-day training program designed to transform your approach to talent selection. Through a blend of expert instruction, interactive exercises, video case studies, and intensive role-play scenarios, you will master a systematic, three-phase framework: Plan, Conduct, and Evaluate. You will leave this workshop with the skills, tools, and confidence to run structured, insightful, and legally defensible interviews that consistently identify and secure top talent for your team and the organization. 

  • 2 Days ILT, VILT

    In your organization, nothing has a more direct impact on profits, competitiveness, and customer loyalty than the quality of problem solving and decision making. Leaders in today’s fast-changing environment must not only know how to analyse problems, but also how to work through the organization to get recommendations accepted. 

    This workshop provides a flexible, systematic process for analysing problems, recognizing opportunities, and making high-quality decisions. When used throughout your organization, CPSDM creates a common understanding that facilitates team building, enhances communication, and produces more creative and profitable outcomes, whether tackling complex challenges or making low-risk decisions. 

  • 2 Days ILT, VILT

    In today’s fast-paced environment, leadership is more than just managing tasks. It’s about connection, influence, and development. Communication is the glue that holds a team together, while coaching is the engine that drives them to new heights of performance and innovation. 

    This intensive, 2-day workshop combines the critical interpersonal skills every leader needs with a world-class coaching framework. Participants will move from simply managing people to truly developing them, creating a culture of trust, motivation, and outstanding results. 

  • 2 Days ILT, VILT

    Dr. John Maxwell profoundly states, “Leadership is Influence, nothing more, nothing less.” Every interaction – from client pitches and team briefings to crucial project updates – is a golden opportunity to lead, influence, and drive decisive action. 

    The ELAvate Presentation Skills workshop is your transformative journey from a mere presenter to a commanding influencer. We don’t just teach public speaking tips; we dive deep into the strategic art and science of persuasion, equipping you with the power to captivate any audience, navigate any room, and consistently achieve your communication goals. 

    Forget passive lectures. This is an immersive, interactive skills lab. Through dynamic hands-on practice, personalized on-the-spot coaching, invaluable video-recorded feedback, and insightful self-analysis, you will not only understand but truly master the essential techniques of persuasive and impactful presentations. 

  • 2 Days ILT, VILT

    The ELAvate Your Service Skills (ESS) is a comprehensive two-day program designed to transform your team’s approach to customer service and build lasting customer loyalty. In today’s competitive landscape, where exceptional service is a key differentiator, this workshop moves beyond basic protocols to address the core of every interaction. 

    The program is built on the proprietary Three Dimensions Framework, which examines the task, the human, and the hidden elements of a service interaction. This holistic approach equips customer-facing professionals and their managers with the essential skills to understand customer needs, manage expectations, and resolve issues effectively. 

    Participants will learn how to create positive, memorable “defining moments” in every interaction, handle difficult situations with confidence and empathy, and ultimately turn customer complaints into opportunities for strengthening relationships. The workshop is highly interactive, featuring customized scenarios and a hands-on simulation game to ensure skills are not just learned, but can be applied immediately back in the workplace. 

  • 2 Days ILT, VILT

    The ELAvate Service Coaching Skills (ESCS) is an intensive two-day workshop designed for service managers and leaders aiming to elevate their team’s performance and foster a high-performance service culture. By mastering a proven coaching framework, participants will learn to drive measurable improvements in team performance, enhance customer satisfaction and loyalty, and significantly increase employee engagement and retention. 

    The program’s methodology is highly interactive, moving beyond theory to focus on practical application. Through hands-on exercises, real-life case studies, and structured coaching simulations, participants build the confidence and competence to apply their new skills immediately in the workplace. 

    The workshop is structured around four key areas of coaching: 

    • Why Coach: The Coaching Mindset & Environment 
    • What to Coach: Identifying and Defining Excellence 
    • How to Coach: The Mechanics of Coaching Conversations 
    • When to Coach: Implementing a Sustainable Coaching Rhythm 
  • 2 Days ILT, VILT

    As Dr. John Maxwell says, “Leadership is Influence, nothing more, nothing less.” Every client meeting, product demo, and proposal presentation is an opportunity to lead—to influence your prospect’s perspective, build trust in your solution, and move them decisively to action. 

    The ELAvate Sales Presentation Skills for Sales Professionals workshop is designed to transform you from a presenter into a powerful influencer. We go beyond standard public speaking tips to equip you with the strategic skills needed to command any room, connect with any audience, and consistently drive sales results. 

    This isn’t a passive lecture; it’s an interactive skills lab. Through hands-on practice, on-the-spot coaching, video-recorded feedback, and self-analysis, you will master the art and science of persuasive sales presentations. 

  • 2 Days ILT, VILT

    In today’s fiercely competitive market, simply having a good product is not enough. This workshop transforms your sales team’s skills into a decisive strategic asset, equipping them to not only compete but to win. 

    Participants will learn and apply The Competitive Selling Process, a continuous cycle of rigorous analysis and precise execution. The program moves beyond traditional sales techniques, focusing on how to assess the complete competitive landscape, strategically position your solution, and apply that intelligence directly within customer conversations.  

    The ultimate goal is to elevate salespeople from product vendors to trusted business advisors who can confidently outmaneuver the competition. By mastering this strategic approach, your team will learn to protect market share, shorten sales cycles, and articulate value in a way that leaves a lasting, winning impression

  • 2 Days ILT, VILT

    The ELAvate Sales Coaching Plus (ESC) is an intensive two-day workshop designed for sales managers and leaders aiming to elevate their team’s performance and foster a high-performance sales culture. The program provides a comprehensive framework, practical tools, and proven strategies to transform managers into effective coaches. 

    The workshop is structured around four key areas: Why, What, How, and When to Coach. Participants begin by exploring the fundamentals of coaching, understanding its challenges and rewards, and learning how to establish a collaborative sales environment using the ELAvate Ethics. The program then focuses on defining and evaluating superior sales performance using tools like the Salesperson Development Checklist. 

    A significant portion is dedicated to hands-on application, where leaders learn to conduct different types of coaching conversations—from giving recognition to providing constructive feedback and handling difficult situations. The course emphasizes actionable coaching, guiding managers on how to implement a formal coaching process, build long-term development plans, and use joint sales calls for focused training. The learning is reinforced through interactive exercises, real-life scenarios, mastery tests, and tools like a skills diary and coaching scorecards to ensure measurable improvements in sales results and team engagement. 

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