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  • 5 Days ILT, VILT

    In this course, you learn how to define automation policy for IBM System Automation for z/OS® (SA z/OS).
    You learn how to create policy definitions for systems, applications, application groups, and monitor resources.  This  is delivered in an environment with multiple opportunities for hands-on lab exercises.  You define automation policy for several environments: single system and multiple system within a basic sysplex.  The System Automation for z/OS automation manager and automation agent run in a z/OS 2.2 environment.  The automation platform, Tivoli® NetView for z/OS is at version 6 release 2.

  • AWS-MLE: Machine Learning Engineering on AWS

    Price range: RM5,400.00 through RM6,075.00
    3 Days ILT, VILT

    Machine Learning (ML) Engineering on Amazon Web Services (AWS) is a 3-day intermediate course designed for ML professionals seeking to learn machine learning engineering on  AWS. Participants learn to build, deploy, orchestrate, and operationalize ML solutions at scale through a balanced combination of theory, practical labs, and activities.

    Participants will gain practical experience using AWS services such as Amazon SageMaker AI and analytics tools such as Amazon EMR to develop robust, scalable, and production-ready machine learning applications.

  • AWS-COA: Cloud Operations on AWS

    Price range: RM5,400.00 through RM6,075.00
    3 Days ILT, VILT

    This AWS-COA: Cloud Operations on AWS course teaches systems operators and anyone performing cloud operations functions how to manage and operate automatable and repeatable deployments of networks and systems on AWS. You will learn about cloud operations functions, such as installing, configuring, automating, monitoring, securing, maintaining, and troubleshooting these services, networks, and systems.

    The course also covers specific AWS features, tools, and best practices related to these functions.

    Trainocate is an AWS Authorized Training Partner as well as the AWS Global Training Partner of the Year 2024 is trusted by AWS to offer, deliver, and/or incorporate official AWS Training, including classroom and digital offerings. Whether your team prefers to learn from live instructors, on-demand courses, or both, ATPs offer a breadth of AWS Training options for learners of all levels.

    Invest in your team’s cloud future: Master AWS with 600+ courses, labs, and interactive experiences, elevate your team’s cloud expertise with AWS Skill Builder Team Subscription.

  • AWS-DEV: Developing on AWS

    Price range: RM5,400.00 through RM6,075.00
    3 Days ILT, VILT

    Join an elite community of AWS Certified Developers today.

    This AWS-DEV: Developing on AWS course teaches experienced developers how to programmatically interact with AWS services to build web solutions. It guides you through a high-level architectural discussion on resource selection and dives deep into using the AWS Software Development Kits (AWS SDKs) and Command Line Interface (AWS CLI) to build and deploy your cloud applications.

    You will build a sample application during this course, learning how to set up permissions to the development environment, adding business logic to process data using AWS core services, configure user authentications, deploy to AWS cloud, and debug to resolve application issues.

    This AWS Developer training includes code examples to help you implement the design patterns and solutions discussed in the course. The labs reinforce key course content and help you to implement solutions using the AWS SDK for Python, .NET, and Java, the AWS CLI, and the AWS Management Console.

    Trainocate is an AWS Authorized Training Partner as well as the AWS Global Training Partner of the Year 2024 is trusted by AWS to offer, deliver, and/or incorporate official AWS Training, including classroom and digital offerings. Whether your team prefers to learn from live instructors, on-demand courses, or both, ATPs offer a breadth of AWS Training options for learners of all levels.

    AWS Discovery Day 2025: Develop Generative AI & Prompt Engineering Capabilities 
     
    This FREE Virtual Event on Friday, August 29 2025, from 9:30 AM – 4:00 PM (MYT) — designed for business leaders, IT professionals, and technical teams across Malaysia. 
     
    Secure your spot now. 

  • AWS-DATAWARE: Data Warehousing on AWS

    Price range: RM5,400.00 through RM6,075.00
    3 Days ILT, VILT

    Data Warehousing on AWS introduces you to concepts, strategies, and best practices for designing a cloud-based data warehousing solution using Amazon Redshift.

    This course demonstrates how to ingest, store, and transform data in the data warehouse. Topics covered include: the purpose of Amazon Redshift, how Amazon Redshift addresses business and technical challenges, features and capabilities of Amazon Redshift, designing a Data Warehousing Solution on AWS by applying best practices based on the Well-Architected Framework, integration with AWS and non-AWS products and services, performance tuning, orchestration, and securing and monitoring Amazon Redshift.

    Trainocate is an AWS Authorized Training Partner as well as the AWS Global Training Partner of the Year 2023 is trusted by AWS to offer, deliver, and/or incorporate official AWS Training, including classroom and digital offerings. Whether your team prefers to learn from live instructors, on-demand courses, or both, ATPs offer a breadth of AWS Training options for learners of all levels.

    Invest in your team’s cloud future: Master AWS with 600+ courses, labs, and interactive experiences, elevate your team’s cloud expertise with AWS Skill Builder Team Subscription.

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    AWS-ARC: Architecting on AWS

    Price range: RM4,500.00 through RM6,075.00
    3 Days ILT, VILT

    Build your future in the AWS Cloud with AWS Certified Solutions Architect – Associate certification.

    The AWS-ARC: Architecting on AWS training course is intended for solutions architects, solution-design engineers, and developers seeking an understanding of AWS architecting. In this AWS Architect training course, you will learn to identify services and features to build resilient, secure and highly available IT solutions on the AWS Cloud.

    Architectural solutions differ depending on industry, types of applications, and business size. AWS Authorized Instructors emphasize best practices using the AWS Well-Architected Framework, and guide you through the process of designing optimal IT solutions, based on real-life scenarios. The modules focus on account security, networking, compute, storage, databases, monitoring, automation, containers, serverless architecture, edge services, and backup and recovery.

    At the end of the course, you will practice building a solution and apply what you have learned with confidence.

    AWS Discovery Day 2025: Develop Generative AI & Prompt Engineering Capabilities 
     
    This FREE Virtual Event on Friday, August 29 2025, from 9:30 AM – 4:00 PM (MYT) — designed for business leaders, IT professionals, and technical teams across Malaysia. 
     
    Secure your spot now. 

    Invest in your team’s cloud future: Master AWS with 600+ courses, labs, and interactive experiences, elevate your team’s cloud expertise with AWS Skill Builder Team Subscription.

    Trainocate is an AWS Authorized Training Partner as well as the AWS Global Training Partner of the Year 2024 is trusted by AWS to offer, deliver, and/or incorporate official AWS Training, including classroom and digital offerings. Whether your team prefers to learn from live instructors, on-demand courses, or both, ATPs offer a breadth of AWS Training options for learners of all levels.

  • OD-19c-AP: Oracle Database 19c: Advanced PL/SQL

    Price range: RM5,000.00 through RM6,062.00
    3 Days ILT, VILT

    Oracle Database 19c is the latest release of Oracle’s flagship relational database management system.

    This Oracle Database course teaches you how to use the advanced features of PL / SQL to design and tune PL / SQL to interface with the database and other applications.

    In Oracle Database 19c: Advanced PL/SQL training you will learn advanced features of program design, packages, cursors, extended interface methods and collections. In this course, you will be introduced to Oracle Database Exadata Express Cloud Service.

  • OD-19c-MA: Oracle Database 19c: Multitenant Architecture 

    Price range: RM5,500.00 through RM6,062.00
    4 Days ILT, VILT

    The best database architecture for the hybrid cloud.

    The multitenant architecture enables you to have many pluggable databases inside a single Oracle Database instance. Through a blend of hands-on labs and interactive lectures, you will explores the multitenant architecture and the different types of pluggable databases (PDBs) in multitenant container databases (CDBs).

  • OAE-W2: Oracle Application Express Workshop II

    Price range: RM5,000.00 through RM6,062.00
    3 Days ILT, VILT

    This Oracle Application Express Workshop II Ed 2 training will build on the knowledge learned in the 5-day Oracle Application Express Workshop I course. You’ll examine topics that including learning how to use collections, add dynamic actions, create and customize plug-ins, and create and consume a RESTful Web Service.

    Learn To:

    • Extend Your applications using collections, dynamic application and plug-ins.
    • Create and use RESTful Web Services.
    • Make your application accessible.
    • Customize themes and templates.
    • Establish a master application and corporate theme that many applications can use.
    • Migrate an existing application to a new theme.
    • Incorporate a jQueryUI ThemeRoller theme into your mobile application.
    • Secure, deploy and maintain your applications.
    • Optimize your application performance.
  • CT-CNX: CompTIA CloudNetX

    Price range: RM4,200.00 through RM6,027.00
    5 Days ILT, VILT

    CompTIA CloudNetX validates your ability to design and implement secure, scalable networking solutions in hybrid environments. You’ll cover key areas like security design, network monitoring, performance optimization, and advanced troubleshooting, with hands-on skills such as Zero Trust implementation. This certification equips you with the expertise to advance your career as a network architect, security architect, or enterprise architect.

    CloudNetX equips tech professionals with advanced skills to design, engineer, and integrate secure, scalable networking solutions in hybrid environments. Building on Network+ and Cloud+, this certification addresses the intricate challenges of modern enterprises. With CloudNetX learning and certification, candidates will master navigating both on-premises and cloud-based systems, making them sought-after experts.

  • 2 Days ILT, VILT

    Microservices and Cloud-Native architectures have been goals of many organizations to help increase speed and agility, but as complexity grows, systems become increasingly challenging to observe. When issues occur, these issues are often di cult to triage and identify the root causes. This course introduces a range of practices for advancing resilience and how to architect end-to-end Observability for Cloud-Native applications. The advantages of building full-stack metrics, events, logs, and distributed tracing are introduced, along with the impact of DevSecOps on Observability and how AIOPs enhance Observability capabilities.

    This course also covers how Network and Security Observability plays a key role in building reliability, the key aspects of security operations and automated responses are covered, The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in Observability by using real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage situations such as implementing MELT models effectively, that fit their organizational context, building distributed tracing and resiliency by design.

    The course is developed by leveraging key experts in the fields of telemetry, sources of knowledge and engaging with thought-leaders in the Observability space, and working with organizations who have crossed the chasm of modern Observability to extract real-life best practices. This course positions learners to successfully complete the Observability Foundation certification exam.

  • 3 Days ILT, VILT

    This three-day course features hands-on training that focuses on deploying, configuring, and managing VMware Aria Operations™ for Logs 8.12. You will learn the UI enhancements, features, architecture, use cases, and benefits of VMware Aria Operations for Logs.

    This course provides you with the knowledge and skills to use VMware Aria Operations for Logs 8.12 to monitor your environment.

  • -20%

    EDU-MVCF: Migrating to VMware Cloud Foundation [V5.0]

    Price range: RM4,800.00 through RM6,000.00
    3 Days ILT, VILT

    This three-day course is designed to provide VMware vSphere® administrators with the knowledge and hands-on experience in managing VMware Cloud Foundation™ in a hybrid cloud environment and utilizing VMware HCX® for workload migration.

  • -20%

    EDU-VCFT: VMware Cloud Foundation: Troubleshooting [V5.0]

    Price range: RM4,800.00 through RM6,000.00
    3 Days ILT, VILT

    This three-day training course provides the advanced knowledge, skills, and tools to achieve competency in troubleshooting problems in VMware Cloud Foundation™ infrastructure. In this course, you are exposed to tools and methodologies that help you support and troubleshoot your VMware Cloud Foundation environment.

    In addition, various scenarios are presented to you in hands-on student labs and simulations in which you learn to identify, analyze, and solve problems systematically in the VMware Cloud Foundation infrastructure.

  • 3 Days ILT, VILT

    The Introduction to 802.1X Operations for Cisco Security Professionals (802.1X) v1.0 shows you how to configure and prepare to deploy Cisco® Identity-Based Networking Services (IBNS) solutions based on Cisco Identity Services Engine (ISE), Cisco Catalyst switches, and Cisco Wireless LAN Controllers. You will learn the fundamentals of the 802.1X protocol and configuration, Cisco IBNS, configuring access for non-supplicant devices, Cisco ISE deployment options, architectural components, considerations with 802.1X, and more. You will also gain hands-on experience configuring 802.1X–based network services using the Cisco Identity Services Engine and a Cisco Catalyst switch.

  • 3 Days ILT, VILT

    The Implementing and Troubleshooting Networks Using Cisco Thousand Eyes (ENTEIT) v1.0 course is designed to introduce you to and familiarize you with Cisco® Thousand Eyes. Through a combination of lectures and hands-on experience, you will learn to implement and configure the Cisco Thousand Eyes solution. You will also learn to install and configure the Cisco Thousand Eyes agents with different test types. This solution will also enable you to perform root cause analysis when troubleshooting.

  • 3 Days ILT, VILT

    SRE Practitioners deliver business value to customers through collaboration with DevOps teams and engineering of reliable, secure application environments and software systems.

    The Site Reliability Engineering Practitioner course introduces ways to economically and reliably scale services in an organization. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediation.

    The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

    The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption. This course positions learners to successfully complete the SRE Practitioner certification exam.

    This course may be eligible for PMI’s PDUs.

  • 2 Days ILT, VILT

    The PRINCE2 Agile® Practitioner course stands at the forefront of project management innovation, offering the perfect blend of agile’s adaptability with the structured oversight of the globally acclaimed PRINCE2® framework. This blend is designed to suit any project across various industries, marking it as the quintessential solution for contemporary project management challenges.

    Tailored for those already versed in PRINCE2®, this advanced module aims to augment your project management toolkit by integrating agile methodologies into your PRINCE2® practices.

    Through this course, you’ll learn how to infuse agile’s responsiveness and efficiency into PRINCE2® projects, ensuring a balanced approach that leverages the best of both worlds.

    The PRINCE2 Agile® Practitioner is an invaluable asset for PRINCE2® veterans seeking to customize project controls for agile environments and for agile aficionados aiming to familiarize themselves with PRINCE2®’s governance standards.

  • 2 Days ILT, VILT

    DevOps is a complex maze that has many leaders frustrated. Many enterprises struggle with their DevOps journey, or even knowing where to start. There are many layers of people, process and technologies across each organization that are instrumental to engineering a successful DevOps solution. DevOps is not something you go get a quote for and simply buy. It’s an evolving journey.

    This DOEF: DevOps Engineering Foundation course explains the many aspects of DevOps engineering that leaders and practitioners can execute upon. While DevOps Foundation provides an overview of DevOps, this course will provide a closer look at the implementation process from an engineering perspective. It is an in depth view of the major aspects of engineering DevOps. An engineering approach is critical to DevOps journeys. This course provides the foundations of knowledge, principles and practices from a technical perspective needed to engineer a successful DevOps solution.

    This course positions learners to successfully complete the DevOps Engineering Foundation exam.

  • 2 Days ILT, VILT

    The Leveraging Cisco Intent-Based Networking DNA Assurance (DNAAS) v2.1 training provides you with the skills to monitor and troubleshoot a traditional brownfield network infrastructure using Cisco® Digital Network Architecture (Cisco DNA™) Assurance. The training focuses on highlighting issues rather than on monitoring data.

    The advanced artificial intelligence and machine learning features within Cisco DNA Assurance enable you to isolate the root cause of a problem and to take appropriate actions to quickly resolve issues. Cisco DNA Assurance can be used to perform the work of a Level 3 support engineer.

  • 4 Days ILT, VILT

    If you are new to Google Workspace, this training will equip you with the skills you need to be productive in the workplace. Through a series of lectures, demonstrations, and hands-on activities, you will become proficient in the use of the following core Google Workspace applications: Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Slides, Google Meet and Google Chat.

  • 3 Days ILT, VILT

    The SREF: Site Reliability Engineering Foundation course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re-alignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms.

    The course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organization involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting and tracking Service Level Objectives (SLO’s).

    The course was developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

    This course positions learners to successfully complete the SRE Foundation certification exam. The training and certification instills candidates with tangible takeaways, such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and learning effective incident responses using SRE practices.

  • 3 Days ILT, VILT

    Topics covered in the course include how DevSecOps provides the business value of DevOps and the ability DevOps has to enable the business and support an organizational transformation with the ultimate goal of increasing productivity, reducing risk, and optimizing cost in the organization.

    This DSOF: DevSecOps Foundation course explains how DevOps security practices differ from other security approaches and provides the education needed to understand and apply data and security sciences. Participants learn the purpose, benefits, concepts, and vocabulary of DevSecOps; particularly how DevSecOps roles fit with a DevOps culture and organization. At the end of this course, participants will understand using “security as code” with the intent of making security and compliance consumable as a service.

    The course is designed to teach practical steps on how to integrate security programs into DevOps practices and highlights how professionals can use data and security science as the primary means of protecting the organization and customer.

  • 2 Days ILT, VILT

    This CDEF: Continuous Delivery Ecosystem Foundation course is designed for participants who are engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing, and potentially Continuous Deployment. The course highlights underpinning processes, metrics, APIs and cultural considerations with Continuous Delivery.

    Key benefits of Continuous Delivery will be covered including increased velocity to assist organizations to respond to market changes rapidly, thus being able to outmaneuver competition, reduce risk and lower costs while releasing higher quality solutions. Increased productivity and employee morale by having more activities performed by pipelines instead of humans so teams can focus on vision while pipelines do the execution.

    Built upon the principles and practices highlighted in bestselling books such as “Continuous Delivery,” “Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations,” and more written by thought leaders in the DevOps movement. The Continuous Delivery Architecture course equips IT professionals with the broad-based competencies necessary in architecting and orchestrating effective and efficient automated deployment pipelines.

     

  • 2 Days ILT, VILT

    This comprehensive course by DevOps Institute addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling testing skills in developers, quality assurance, security, and operational teams.

    The course is relevant for every modern IT professional involved in defining or deploying a DevOps testing strategy for their organization, as test engineering is the backbone of DevOps and the primary key for successful DevOps pipeline to support digital transformation.

    Actionable and exciting exercises will be used to apply the concepts covered in the course and sample documents, templates, tools, and techniques will be provided to leverage after the class.

  • 3 Days ILT, VILT

    The Implementing Cisco Catalyst 9000 Series Switches (ENC9K) v4.0 training provides you with insight into Cisco Catalyst 9000 Series Switches and its solution components. You will learn about the architecture, capabilities, positioning, and implementation of the Cisco Catalyst 9000 Series switches, as well as the management of the switches using CLI, Cisco DNA Center, and IOS-XE web user GUI. Additionally, you will be introduced to security, cloud, automation, and other important features of Cisco Catalyst 9000 Series switches.

  • 5 Days ILT, VILT

    The course also provides an overview of IPv6 technologies; covers IPv6 design and implementation; describes IPv6 operations, addressing, routing, services, and transition; and describes deployment of IPv6 in enterprise networks as well as in service provider networks. The course also includes case studies that are useful for deployment scenarios and remote labs.

  • 3 Days ILT, VILT

    The Cisco UCS Director Foundation (UCSDF) v6.6 course helps you understand concepts, architecture, and deployment use cases for Cisco UCS® Director. You will gain hands-on experience in deploying basic Cisco UCS Director solutions.

    You will also practice using core features that most implementations require, such as services design, using the self-service portal for provisioning services, creating workflows that enable cloud automation and standardize IT services, and more.

  • 3 Days ILT, VILT

    The Cisco NCS2000 Deploying 96-Channel Flex Spectrum (OPT201) v3.0 course shows you how to plan, configure, and control optical networks using the Cisco® Network Convergence System (NCS) 2000 series Flex Spectrum platform.

    The course teaches you how to design Flex Spectrum networks with multi-degree Reconfigurable Optical Add-Drop Multiplexer (ROADM) multi-shelf nodes using the Cisco Transport Planner (CTP) software.

    You’ll learn how to:

    • Install the Cisco NCS 2000 series hardware
    • Configure an optical network and circuits using the Cisco Transport Controller (CTC) software
    • Learn which components and configurations take advantage of and/or are required for the Flex Spectrum 96-channel feature
    • Configure optical networks with multidegree ROADM multishelf nodes
    • Configure optical networks with colorless, contentionless, omnidirectional and MPO cross-connect advanced features
    • Describe and configure the NCS 2000 400-Gbps Xponder line card
  • 3 Days ILT, VILT

    This is a Cisco High Touch Delivery Service Training – terms and conditions are subject to Cisco.

    The Cisco ASR 9000 Series IOS XR 64-Bit Software Migration and Operational Enhancements (IOSXR211) v1.0 course covers the migration from classic 32-bit Cisco IOS® XR software to Cisco IOS XR 64-Bit software on the Cisco® ASR 9000 Series Aggregation Services Routers. This course will also examine the software architecture, boot process, and auto-provisioning of the Cisco IOS XR 64-bit software, as well as showing you how to install Cisco IOS XR and third-party software packages. In addition, it will investigate data models and show you how to implement telemetry, model-driven programmability, and application hosting services.

  • 3 Days ILT, VILT

    The Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v5.2 course shows you how to manage, monitor, and troubleshoot Cisco® Nexus® 9000 Series Switches in Application-Centric Infrastructure (ACI) mode. Through expert instruction and hands-on practice, you will learn about operational tools, best practices, caveats, and practice troubleshooting common issues on a live fabric. Based on lessons learned in wide range of production deployments, this course gives you the real-world knowledge and skills to boost operational efficiencies in your own deployment.

  • 3 Days ILT, VILT

    The Introducing Automation for Cisco Solutions (CSAU) v1.2 course gives you a broad overview of network automation skills. Through a combination of lecture and hands-on labs, you will learn the fundamentals of automation such as working on model-driven programmability solutions with Representational State Transfer Configuration Protocol (RESTCONF) and Network Configuration Protocol (NETCONF) protocols. The course also covers data formats and types, including Extensible Markup Language (XML), JavaScript Object Notation (JSON), Yaml Ain’t Markup Language (YAML), and Yet Another Next Generation (YANG), and their value in network automation, along with DevOps tools such as Ansible and Git.

    This course is a requirement prior to enrolling in professional-level automation courses and exams because it provides crucial foundational knowledge essential to success:

  • 3 Days ILT, VILT

    The Securing Cisco Networks with Snort Rule Writing Best Practices (SSF Rules) v2.1 course shows you how to write rules for Snort, an open-source intrusion detection and prevention system. Through a combination of expert-instruction and hands-on practice, this course provides you with the knowledge and skills to develop and test custom rules, standard and advanced rules-writing techniques, how to integrate OpenAppID into rules, rules filtering, rules tuning, and more.

    The hands-on labs give you practice in creating and testing Snort rules.

  • 3 Days ILT, VILT

    The Protecting Against Malware Threats with Cisco AMP for Endpoints (SSFAMP) v6.0 course shows you how to deploy and use Cisco® AMP for Endpoints, a next-generation endpoint security solution that prevents, detects, and responds to advanced threats.

    Through expert instruction and hands-on lab exercises, you will learn how to implement and use this powerful solution through a number of step-by-step attack scenarios. You’ll learn how to build and manage a Cisco AMP for Endpoints deployment, create policies for endpoint groups, and deploy connectors. You will also analyze malware detections using the tools available in the AMP for Endpoints console, Cisco Threat Grid, and the Cisco Orbital Advanced Search Tool.

  • 4 Days ILT, VILT

    This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.

    The training will provide a thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management toolkit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies will also be provided as part of the course.

    Candidates will achieve an internationally recognised SDM qualification from APMG International and the ability to master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success.

  • 5 Days ILT, VILT

    API (Application Programming Interface) endpoints are the connections between your application and the rest of the developer community. In this course you will learn about writing secure, developer-friendly APIs that will make your back-end application thrive and keep your users happy.

    The JSON format is used for transmitting and serializing structured data in a network connection.

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