In this course you will create basic case management solutions with IBM Case Manager Builder and Process Designer. Using an iterative solution development process, you will create, deploy, test, and revise your solutions, adding complexity and functionality to your solutions as you gain skills. You will create properties and document classes, configure roles and in-baskets, and define case stages. You will work with case types, tasks, and workflows. This course includes some guidelines on solution design principles. After completing this course, you can build on these skills by taking more advanced or specialized courses in security, user-interface customization, and solution deployment.
-
Out of stock
This course teaches database administrators how to plan, implement and manage Db2 11.1 databases using the High Availability Disaster Recovery HADR) feature. The lectures cover the processing performed for a Db2 Primary and Standby Db2 database. The Db2 database configuration options that define and control the HADR function are covered. The option to define and operate multiple HADR standby databases will be explained. The course also covers the special considerations for allowing read only access by applications to a HADR Standby database. Students will learn the Db2 commands like TAKEOVER, START HADR and STOP HADR that are used to control HADR primary and standby database activity. The monitoring for HADR status of the primary and standby databases using the db2pd commands will be presented. The course also presents usage of HADR with Db2 pureScale databases.
-
This course is also available as self-paced virtual (e-learning) course IBM Cloud Pak for Automation, Installation and Administration (ZB318G). This option does not require any travel.
This course is designed to teach the skills that are needed to work with IBM Cloud Pak for Automation. Through a presentation and three hands-on lab exercises, you learn to deploy the IBM Operational Decision Manager (ODM) and IBM FileNet P8 Content Platform Engine products in containerized environments by using IBM Cloud Pak for Automation. You use Network File System (NFS), Db2, and Lightweight Directory Access Protocol (LDAP) as required by ODM and Content running in docker containers. You also learn some basic skills to manage, troubleshoot, and administer the installed containerized products that are deployed on the Red Hat OpenShift environment. In the lab exercises, you interact with the OpenShift cluster by using both the OpenShift Command-line interface (CLI) and the web console.
For information about other related courses, see the IBM Training website:
ibm.com/training -
This course is designed to teach participants how to identify components and sub-components of the IBM Cognos Analytics architecture and how to use tools and techniques to provide a foundation to troubleshoot issues. Through lecture and interactive exercises participants will identify IBM Cognos Analytics components, examine how these components interact with Java, and will explore logging to assist when troubleshooting issues.
-
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
-
This course provides participants with introductory to advanced knowledge of how to model metadata for predictable reporting and analysis results using IBM Cognos Cube Designer. Participants will learn the full scope of the metadata modeling process, from initial project creation, to publishing a dynamic cube, and enabling end users to easily author reports and analyze data.
-
This course is an intermediate course designed to teach Collaboration and Deployment users object and asset management, security, shared resource usage, automation, and interaction with IBM SPSS Modeler Gold. Students focus on the makeup of the content repository and its objects. They will learn how to manage repository objects, the logical hierarchy structure, and how to import, export, and promote objects for use in multi-repository environments. Students will become familiar with the components of jobs and the mechanisms to set up, order, and relate job steps. Scheduling, parameters, job monitoring, job history, and event notification are discussed. Finally, the role of Collaboration and Deployment Services in Modeler Gold is discussed, addressing Real Time Scoring, Analytic Data View, and Model Management.
-
This course provides training on customizing and extending the IBM Content Navigator features. You learn how to develop plug-ins and implement External Data Services. You also learn how to create a custom workflow step processor. You use the student guide and an IBM Content Navigator system to complete the learning.
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
-
This classroom course of two days explains how to balance the workload on the IBM i system to ensure optimum performance. Specifically, this course explains how to manage workloads, measure system performance, and tune the operating system to meet processing requirements. Hands-on exercises give you the opportunity to use the system functions that are available for controlling workload and tuning system performance. Evaluation criteria presented in this course are based on the latest information available from IBM development labs.
-
This course teaches you the skills that are needed to manage Liberty servers and collectives.
The course is designed for application server administrators. You learn how to use the graphical Admin Center and the command line scripting to manage servers from a collective controller. The course also covers how to deploy a cluster of packaged servers for Liberty runtimes, view the deployment environment, and view basic performance metrics.
You learn how to use the Dynamic Routing feature of Liberty to enable routing of HTTP requests to collective members. You also configure the auto-scaling and health management features for Liberty.
Finally, you learn how to secure Liberty and enable SSL communication in Liberty.
-
This TX318G: IBM Workload Scheduler 9.4 Administration course teaches the administrative functions necessary to plan, install, configure, maintain, and troubleshoot an IBM Workload Scheduler 9.4 network. This course includes an in-depth look at designing an IBM Workload Scheduler network architecture, background processes in Workload Scheduler, workstation and network configuration options, workload production cycle and processing, effective use of Workload Scheduler security, and techniques for Identifying and resolving common problems.
Hands-on lab exercises include planning a network, defining workstations and domains, and installing and configuring Workload Scheduler components.
-
This 2-days 6F86G: IBM Sterling File Gateway Managing Sterling File Gateway course introduces the student to the Sterling File Gateway functionality and provides the specific technical skills needed to deploy and support it. The course provides an overview of the features and provides hands-on exercises for creating routing templates, transforming file names, searching for files within a route, and reporting on file transfers.
-
No matter how compelling the vision or how brilliant the strategy, without leadership communication, there is no execution.
The ability to get buy-in, garner trust and inspire loyalty en masse isn’t a skill you have to be born with. Now you can learn to develop grace under fire and inspire others when giving speeches and presentations. This fast-paced, results-oriented leadership communication training is uniquely designed to strengthen your leadership communication skills modeled on the world’s best communicators. You’ll learn practical techniques to shape your leadership messages, hone an authentic leadership voice and engage in powerful conversations that achieve results.
-
In today’s world, innovation is key to success.
We know that in order to be successful, you need to be constantly innovating. That’s why our AMA-2034: Innovation and Design Thinking Certificate Program is designed to help you do just that. Sign up now and get started on your path to innovation!
Using a proven process to drive innovation, you will work in small teams to visualize outcomes and challenge assumptions. You’ll learn a proven, repeatable, creative and collaborative problem-solving method that you can use to reframe problems and generate more rapid, empathetic and innovative products and services.
Enroll in our course today and get innovative!
-
Get the skills you need to lead.
This AMA-2536: Preparing for Leadership: What It Takes to Take the Lead leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You’ll discover the heart, soul and mind of true leadership.
Through role-playing, self-assessment tests and other leadership training scenarios, you’ll explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member. And you’ll learn how to develop your unique leadership style for maximum impact
-
Unlock the Psychology of Persuasion: Expand Your Influence in Business
Master the art of influence with AMA-2204: Expanding Your Influence: Understanding the Psychology of Persuasion. This intensive 2-day training delves into the hidden psychological triggers that drive decision-making and compliance, empowering you to achieve mutually beneficial outcomes.
Key Takeaways:
- Uncover Secret Persuasion Techniques: Learn techniques the average person doesn’t even recognize.
- Build Influence Across Interactions: Apply these principles to management, mentorship, negotiations, conversations, and presentations.
- Choose the Right Approach: Develop strategies to select the most effective persuasion techniques for any situation.
- Protect Yourself from Manipulation: Gain the knowledge to resist unethical persuasion tactics.
Why This Matters: Persuasion skills are essential for career success. This training gives you the tools to influence effectively and ethically.
Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects
-
In just two days, you’ll learn how to take control of your time and work day so you can increase productivity, maximize your selling effectiveness and meet your goals. You’ll adopt an organized approach to managing your responsibilities. Prioritize activities and accounts to increase revenue.
Identify time management roadblocks by participating in exercises and creating a plan to shore up counterproductive behaviors and habits. You’ll return to work with a more confident outlook, strategies to improve the balance between personal and professional responsibilities and the skills to mine your territory for maximum gain.
-
Focusing skill-by-skill on P.E.O.P.L.E. (Professionalism, Empathy, Optimism, Partnering, Loyalty and Empowering) this AMA-2128: Achieving Leadership Success Through People seminar can help anyone in a position of leadership to better demonstrate caring as well as courage, and to use a P.E.O.P.L.E. approach to achieve maximum results.
-
Be a better, more effective manager or supervisor with AMA’s live online and in-person management courses.
The solutions aren’t always found in “Management 101”—but in this AMA-2290: Managing The “Unmanageable” – Tough People, Tough Situation course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand.
You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.
-
Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether.
This conflict management training will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them.
In addition, you will learn how to continually action-plan around the implementation of your new skills.
Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects
-
In today’s ever-changing business landscape, transformational leadership is an essential tool for success.
Transformational leadership is a type of leadership that focuses on creating positive change within an organization. Transformational leaders are typically visionary and inspiring, and they motivate and encourage others to achieve the organization’s goals. Transformational leadership can benefits both leaders and organizations
In this AMA-2021: Transformational Leadership: How To Inspire Extraordinary Performance seminar, you will build a clear roadmap that includes specific steps, techniques, and tools to make you the change agent. You change and others will follow.
Get ready to assess your skills, master new strategies, and transform.
-
In a shifting business environment, it’s the agile and resilient organizations that have a much better chance to survive—and even to thrive. With future orientation and entrepreneurial focus, this AMA-2546: Agile Leadership and Strategy course gives you the roadmap to seize new opportunities and bounce back even stronger from unforeseen changes.
Let’s build agility and resilience into your leadership repertoire and your organization’s DNA. Add the ability to shift mindset and inspire behavior change. Plus, the strategies to create more flexible structures and processes that grow your organization’s capability and performance.
-
In this AMA-2118: Doing It All: How To Stay Focused And Engaged seminar you will get your work world into clear focus and in sync with those around you. You will learn tools that help you get into productive flow whenever you need to and how to get back on track when you are thrown off course. You will leave with tools that help you make the best of your innate strengths, mitigate your challenges, and stay focused.
You will also learn how to stay in focus and on a productive course when others around you are throwing distractions and barriers in your way.
-
Regain the seller’s advantage over today’s more sophisticated purchaser with the help of this strategic sales negotiation training. Learn the tools, techniques and savvy sales negotiation tactics that enable you to influence your buyer’s perception of cost, value and benefits. Close the sale by maintaining a flexible position that successfully counters your buyer’s negotiating moves
Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects
-
Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills training, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation.
Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt communication style to build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation.
You’ll practice persuasive communication and other influencing techniques right from day one through the final activity—and enhance your learning with videos, exercises, assessment tools and group discussions. -
Learn how to find, analyze and transform information to build better strategies and make more effective decisions with AMA’s Analytical Skills courses.
This AMA-2558: Analytical Thinking, Problem Solving and Decision Making seminar introduces you to fundamental thinking processes so that you can successfully analyze and solve a wide variety of business problems. Get these essential analytical thinking and problem-solving skills now to give yourself a powerful competitive and career advantage.
-
In this time management and settings priority training course, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise.
Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.
-
Your data is only as powerful as your visual presentation of it.
Data visualization is the process of creating graphical representations of data sets in order to reveal patterns and trends. When data is presented in a visual format, it is easier to see relationships and understand complex information. There are many different techniques that can be used for data visualization, and the best approach depends on the data set itself.
By using the right data visualization technique, it is possible to gain insights that would otherwise be hidden in a data set. As such, data visualization can be a powerful tool for understanding complex information.
In this AMA-2012: AMA: How to Turn Data Into Compelling Visual Presentations course, you will learn the fundamentals and best practices of data visualization techniques, as well as hands-on approaches to using Microsoft Excel and PowerPoint to present your data in a variety of formats.
-
In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a “conscious communicator.” Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.
Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects
-
Learn how to find, analyze and transform information to build better strategies and make more effective decisions with AMA’s Analytical Skills courses.
Designed for those who have a basic familiarity with MS Excel and want to develop their ability to solve problems effectively and efficiently, this course goes beyond the qualitative side of data analysis to explore proven quantitative tools and methods for analyzing, interpreting, and utilizing data, so that more informed and reliable business decisions can be made.
Take this chance to add value to your organization by increasing your productivity in handling all the information and reports that pile up in the inbox every day—and lose the angst that goes with it!
-
Financial skills are fundamental to any managerial position. Learn how to think finance, and you’ll expand your career opportunities. From accruals to write-offs to receivables and payables, this workshop shows non-financial managers the concepts, tools, and techniques that can help make each decision pay off—on the job and on the bottom line.
-
Communication is key to maintaining productivity and achieving success in the workplace.
Stories have the power to engage others on an emotional level, making them more receptive to our message. They can also help to build empathy and understanding, two essential ingredients for effective workplace communication. In addition, stories can be used to highlight commonalities and shared experiences, fostering a sense of unity and cooperation.
This AMA-2102: AMA: Storytelling Power: Secrets for Exceptional Communication live virtual seminar will show you how to craft engaging and motivating stories that can spark commitment and passion throughout your organization—and grow your professional influence.
Get ready to create your most inspiring messages and convey them with true conviction.
Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia
-
Emotional Intelligence helps you create and sustain unique opportunities and more impactful relationships.
This AMA-2133: Leading with Emotional Intelligence course uses an integrated competency approach to help you develop this crucial skill. You’ll get hands-on opportunities to practice and apply methods for consistently using EI as a leader. Attend this seminar so you can influence and motivate your organization’s workforce to new heights of achievement.
Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia
-
Feeling overwhelmed? What if you could learn a process for thinking to make better decisions and create better solutions? In this course, you’ll learn and practice techniques to generate breakthrough ideas and solve your most pressing problems. You’ll also discover how to ask the right questions, challenge assumptions and see others’ viewpoints with clarity.
You’ll learn how to:
- Translate abstract ideas into tangible results
- Evaluate ideas and adjust assumptions
- Solve problems based on credible evidence
- Make dramatically better decisions
You’ll also receive:
- The “My Thinking Styles” assessment, which gauges your thinking style preferences
- A personalized development report with your individual results and areas for development
- AMA’s Critical Thinking Model, with an action plan for implementing critical thinking and decision-making skills back at work
- Pre- and post-seminar assessments
- Tune-up materials to review what you’ve learned after the event
- A skill-enabling toolkit, downloadable from the AMA Learning Portal
Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia
-
Build proven leadership skills with AMA’s live online and in-person training courses.
Get the skills you need to lead. Being an effective leader requires having skills in areas that allow you to connect, motivate, and inspire.
This leadership seminar gives you the right practice to close the gap between where you are now and where you want to be. You’ll conduct SWOT analysis, leverage key prospects for strategic opportunities and inspire risk taking and innovation.
-
Lead with impact, get results and reach your full potential.
When it comes to the success of a virtual team, the buck stops with the team leader. If managed effectively, virtual teams can increase productivity, help meet organizational goals and improve quality of work. But there are a host of unique challenges that can hurt their success. Get ready to discover a proven process and framework to develop the competencies of a virtual leader, and strengthen and enhance the productivity of your virtual team.
Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. You will then apply and reinforce the learning through case studies, team discussions and other activities led by your expert course leader.
