This 12-hour course is designed for system administrators who are responsible for managing the Splunk Enterprise environment. The course provides the fundamental knowledge of Splunk license manager, indexers and search heads. It covers configuration, management, and monitoring core Splunk Enterprise components.
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Leading the way to an inclusive Internet for the Future.
The Understanding Cisco Service Provider Network Foundations (SPFNDU) v1.0 course is designed to provide you with the foundational knowledge for the suite of Cisco® CCNP® Service Provider courses. The course expands what you learned from the Cisco CCNA course with a focus on theoretical and practical knowledge needed for the Service Provider environment.
Through a combination of lessons and hands-on practice, you will learn about architectures, protocols, software and hardware platforms, and solutions within the Service Provider realm. While this course does not lead directly to a certification exam, it does cover foundational knowledge critical to the success in the Service Provider Technology track. This course also earns you 30 Continuing Education (CE) credits towards recertification.
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Using Nexus to Scale Scrum Beyond a Single Scrum Team.
Over the 2 days, students will simulate a large software development project using the Nexus Framework. The workshop is delivered using an end-to-end case study where students work together to organize and simulate a scaled software development project. Throughout the workshop, students will be introduced to more than 50 practices that can be used to help reduce complexity and dependencies at scale.
This workshop will show you how to launch, structure, staff, and manage a large agile or Scrum project. During the two days you will organize and simulate a scaled software development project to learn the infrastructure, tools and practices needed for success. You will leave knowing how to scale Scrum in order to maximize the value of your software development initiative.
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In this three-day VMware NSX-T Data Center: What’s New [V3.2], hands-on training course, you explore the new features and enhancements in VMware NSX-T™ Data Center 3.2. You will be introduced to all new security features in NSX-T Data Center 3.2, including NSX Application Platform, NSX Malware Prevention, NSX Intrusion Detection and Prevention, URL Filtering, VMware NSX® Intelligence™, and VMware NSX® Network Detection and Response™.
This course also discusses the architectural and operational changes introduced in version 3.2 and discusses the enhancements to OSPF, VMware NSX® Advanced Load Balancer™, and NSX Federation.
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Start Your Disciplined Agile Journey.
Do you want to accelerate value delivery at scale by moving beyond individual teams and applying Disciplined Agile across your organization?
Disciplined Agile Value Stream Consultant (DAVSC) credential folds practices from Flow, Lean, the Theory of Constraints, and Organizational Development into Disciplined Agile to give you the tools to optimize enterprise-wide value streams.
Filled with collaborative activities, supplemental reading and more, this 21 PDU instructor-led course goes beyond a single framework by teaching you the mindset, practices and tools to reduce waste and focus on what matters.
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SRE Practitioners deliver business value to customers through collaboration with DevOps teams and engineering of reliable, secure application environments and software systems.
The Site Reliability Engineering Practitioner course introduces ways to economically and reliably scale services in an organization. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediation.
The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.
The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption. This course positions learners to successfully complete the SRE Practitioner certification exam.
This course may be eligible for PMI’s PDUs.
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Operate and manage successful cloud-service businesses using VMware Cloud director.
In this five-day course, you focus on deploying, configuring, integrating, designing, and managing VMware Cloud Director™ 10.x network objects with VMware NSX-T Data Center. This course also focuses on designing, integrating, configuring, and managing VMware Cloud Director™ 10.x with VMware NSX® Advanced Load Balancer™.
This course also focuses on the VMware Cloud Director Migration tool, using which the system administrator can perform the actual migration by migrating the workload and networks of the organization VDC supported by VMware NSX® Data Center for vSphere® to the organization VDC supported by NSX-T Data Center in the same organization.
This course also showcases how to monitor VMware Cloud Director networking objects using VMware vRealize® Operations™ and VMware vRealize® Operations Tenant App.
Product Alignment
- VMware vSphere® 7.0 U1
- VMware Cloud Director 10.2.1
- VMware NSX-T Data Center 3.0.1
- VMware NSX Data Center for vSphere 6.4
- VMware NSX Advanced Load Balancer 20.1.1
- VMware vRealize® Operations Manager™ 8.2
- VMware vRealize Operations Manager Tenant App 2.5
- VMware vCloud® Usage Meter™ 4.3
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Boost developer productivity and flexibility with VMware Integrated OpenStack.
This five-day course provides you with the skills to build a private cloud using VMware® Integrated OpenStack on a proven VMware SDDC. Through a combination of lecture and hands-on labs, this course builds your skills in installing, configuring, and managing VMware Integrated OpenStack. You learn how to offer IaaS and PaaS with advanced networking and security features to end users using VMware Integrated OpenStack.
Product Alignment
- VMware Integrated OpenStack 7.0
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This four-day, hands-on EDU-DCVCTS: VMware Data Center Virtualization: Core Technical Skills training course is an introduction to VMware vSphere®. In this course, you acquire the skills needed to perform Day 2 operational tasks that are typically assigned to the roles of operator or junior administrator in a vSphere environment.
Product Alignment
- VMware ESXi 7.0
- VMware vCenter Server 7.0
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This CASM: Certified Agile Service Manager course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done. This course may be eligible for PMI’s PDUs.
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Discover Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate.
Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers.
This MB-240T00: Microsoft Dynamics 365 Field Service course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions.
Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This Microsoft official course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.
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The PRINCE2 Agile® Practitioner course stands at the forefront of project management innovation, offering the perfect blend of agile’s adaptability with the structured oversight of the globally acclaimed PRINCE2® framework. This blend is designed to suit any project across various industries, marking it as the quintessential solution for contemporary project management challenges.
Tailored for those already versed in PRINCE2®, this advanced module aims to augment your project management toolkit by integrating agile methodologies into your PRINCE2® practices.
Through this course, you’ll learn how to infuse agile’s responsiveness and efficiency into PRINCE2® projects, ensuring a balanced approach that leverages the best of both worlds.
The PRINCE2 Agile® Practitioner is an invaluable asset for PRINCE2® veterans seeking to customize project controls for agile environments and for agile aficionados aiming to familiarize themselves with PRINCE2®’s governance standards.
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Our PRINCE2 Agile® Foundation certification course is the perfect starting point for individuals new to PRINCE2 or working in agile project environments. Gain an in-depth understanding of how to blend PRINCE2 methodologies with agile practices for optimal project success.
Navigating the complexities of project management requires a blend of robust methodologies and flexible practices. The PRINCE2 Agile® Foundation certification is the golden key for professionals looking to thrive in agile project environments while leveraging the structured approach of PRINCE2.
This certification is specially designed for those new to PRINCE2 and working within agile settings, aiming to equip them with the knowledge to merge the best of both worlds for project success. Let’s dive into what makes this certification essential for modern project managers and team members alike.
The PRINCE2 Agile Foundation course offers a comprehensive introduction to the PRINCE2 framework, renowned for its widespread application in project management, alongside an immersive exploration of agile methodologies that champion flexibility and quick response to change.
Participants will discover how to synergize these methodologies to optimize project outcomes, ensuring they’re well-prepared to tackle the challenges of today’s dynamic project environments.
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It’s one thing to be a manager—but being an effective team leader takes special skills, knowledge and practice.
This AMA-2508: Improving Your Managerial Effectiveness course will help you build a high-performing team by becoming a learning leader and partner, developing your team’s ability to work together, and resolving conflict. Through lectures, discussions, self-assessments and other activities, you will gain insights about yourself and your role as a manager, as well as how your behaviors and ability to coach and mentor team members impacts their performance.
In addition, you will apply what you learn to a prepared case study, plus a situation within your own team, and then share your solutions.
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Feel empowered to hit the ground running with the skills learned in this course.
Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.
In this high-impact, 2-days AMA-2243: Making the Transition from Staff Member to Supervisor seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.
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Creative thinking is essential to your business!
Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.
You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team
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This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.
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Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.
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It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.
Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.
We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.
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The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.
In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.
This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.
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First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.
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This program is designed to give awareness to the participants on the power of using the Six Thinking Hats by Edward De Bono in the organization. The program will allow the participants to open their minds to conceptional thinking and using the elements of the concept to solve problems and be more solution minded.
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This is a practical course on Managing Projects. Most Project Managers were promoted due to their technical skills, and are usually not familiar with management skills. Project Management is an art and a science.
So, both technical and people skills are needed. What most Project Managers lack, is the people skills to solve technical problems with a team of staff and how to communicate with the project owner
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Every organization can benefit from improved negotiation skills — keen negotiation skills help to align corporate goals with sustainable business relationships. Close deals that might otherwise be deadlocked. Maximize value in the agreements you reach and resolve differences before they escalate into costly conflicts.
This simulating workshop introduces a systematic approach to effective negotiations and value creation
process. It develops the participant’s toolkit of tactics and strategies by helping participants apply truly engaging and responsive negotiation styles. -
Everyone experiences negative thoughts. It’s a normal part of being human – but we can make a choice about whether to accept these thoughts or challenge them. Where negative thoughts are left unchecked, our well-being can fall into a downward spiral. But noticing negative thoughts when they arise and recognising them for what they are – just thoughts – creates the opportunity to break cycles of negativity.
Positive thinking and attitudes can increase both your personal and business results and achievements. New business requirements, increased performance demands, and a changing workforce mean it is essential for professionals at all levels to understand and master the skills, techniques and methods of positive thinking and positive attitude.
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Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity. In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.
As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.
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To thrive you need to INNOVATE. Therefore today, innovation is everyone’s business. A key challenge in workplace innovation is a lack of framework, skills and tools to enable people to easily come together as teams and solve day-to day problems. A second concern is the inability to solve problems with a focus on people
The Design Thinking process of Human-Centred innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” (Tim Brown) It is successfully being used by leading organizations such as Apple, SIA, Starbucks, Adobe and many more to transform their products and services to meet customer expectation better and to continue to grow in a scenario of ever-increasing competition.
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Breakthrough: Emotional Agility is designed to inspire and educate on essential strategies and tools to enhance emotional management, leadership and communication. This program highlights proven effective methods of human motivation and people management based on the application and model of Neuro-Linguistic Programming.
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This program is dedicated to the development of personal and interpersonal leadership of individuals. Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that propel them towards personal and interpersonal excellence.
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This Neuro Linguistic Programming based course is focused on developing Sales Coaches who could help gear their team members into a performing sales team. The transition from a sales representative to a Sales Manager often leaves the individual in a situation of facing new challenges in management with little to guide them except experience.
While experience may be one of the best teachers, different frame of references in each individual’s mindset creates a gap in communicating the necessary skills to the coaches. This results in a mismatch of information and intended results, and often further frustrates Sales Managers and the sales reps becomes demotivated.
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To gain more revenue per customer, companies are asking their customer service reps to up-sell and cross-sell during their calls. Not surprisingly, many of these employees are not happy! They perceive themselves as service professionals, not salespeople. The world in which sales professionals have to operate in has changed dramatically. Today, competition in almost every field is much more aggressive and intense than ever before. Customers are better informed, more discerning and more demanding.
Whether in selling a product or service, the rapidly changing landscape confronting service professionals requires a drastic change in mindset towards selling. Service professionals need to approach the task professionally rather than simply rely on acumen, better products, and other street-wise selling techniques.
Your employees will leave this training with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance in a way that boosts buyer satisfaction and the bottom line.
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“The best salesman in the world is someone who can sale you his dream and than seat back and let others make it come true for him” – Darren Suresh
- What does it take to sell these days?
- Are you the next best thing in sales?
- What makes a person a good salesman or a great one?
- Do you want to inspire greatness or just get the job done?
If you are looking for an answer to any of the above questions, then you are in the right place. This course offers the solutions in learning the ropes on how to become an effective sales profesional in your industry. The course will provide insight into the skills, competencies and action plans needed to become the best that you can.
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Buyers are becoming better at negotiating with their suppliers. It is extremely crucial for a sales professional to develop their skills in negotiation as it would avoid the losses associated with discounting and failure to close profitable deals. Investment in sales negotiation skills development would therefore become absolutely imperative for effective and successful sales executive.
This workshop is focused on setting in crucial principles for the development of robust sales negotiation sales and helping the sales professional to apply the relevant techniques
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The Consultative Selling Technique training course is aimed at skilling sales professionals in achieving long-term success. It is a technique that is used by intentional sales professionals to foster authentic, long-lasting and customer-centric relationships.
It’s not enough to be just the preferred vendor. Elevate your company to a trusted advisor position. True relationships based on trust foster loyalty which in turn builds a sustainable and win-win situation for both.
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As Steven Covey so succinctly puts it in The Seven Habits of Highly Effective People – “Seek first to understand and then to be understood”. You must be able to establish a trust-based relationship with your clients
to be viewed as a source of valuable advice. There is more to being a Trusted Advisor than just being reactionary to your client’s requests for quotations. Being a trusted advisor allows you to take the time to explore below the surface and seek to understand the motivation behind each need. This course is designed to equip client account managers with the skills to maximise effectiveness in various phases of a sales lifecycle – reaching, acquiring, nurturing, and retaining. -
“The need to fullfil customer experience with the right skills is now the forefront of the customer service industry
What is Customer Experience all about? Do we already have the basics? Is this the next level of Customer service?If you are looking for an answer to any of the above questions, then you are in the right place. This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of customer service to the experintial age. Expect great learning and sharing to move to the next level of customer experience!
