COBIT is a framework for the governance and management of enterprise Information and Technology that supports enterprise goal achievement. This one-day COBIT2019B: COBIT 2019 Bridge course highlights the concepts, models and key definitions of the new framework and explains the differences between this recent release of COBIT 2019 with COBIT 5.
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This MB-320T00: Microsoft Dynamics 365 Supply Chain Management, Manufacturing course has six modules and designed for 4 days learning experience. It can be taught in-person and/or virtually. Your instructor(s) will provide you with the agenda for this course. Module 1 will introduce you to the configure need for Dynamics 365 Supply Chain Management, Manufacturing. Module 2 will get deeper into managing the different types of manufacturing processes. Module 3 will be your address implementing master planning for production. Module 4 will be tackle Implementing several manufacturing features. Module 5 will focus on subcontracting for product manufacturing.
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Docker is an open-source platform for automating the process of building, shipping and running applications inside containers. This instructor-led, live training (onsite or remote) is aimed at engineers who wish to use Docker to deploy and manage software as containers instead of as traditional stand-alone software.
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This official Google Cloud course will help you prepare for the Google Professional Data Engineer certification exam.
This session uses lectures, quizzes, and discussions to help you become familiar with the structure and format of the exam. You’ll take part in exam question reasoning and case comprehension, get tips from certified experts, and review topics from the Data Engineering curriculum.
At the end of the course, you’ll take an ungraded practice exam and then a graded practice exam that will simulate the exam-taking experience.
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This GCPPCA-E: Preparing for the Professional Cloud Architect Examination course provides basic information about the Professional Cloud Architect certification exam, including sample questions. It’s designed to eliminate any confusion or misunderstandings about the process and nature of the exam itself. You’ll also explore additional training resources that can help you prepare for the exam.
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Welcome to the ITIL® Foundation Bridge (Version 5) course.
This course is for anyone who is preparing to sit the ITIL ®Foundation Bridge (Version 5) exam. ITIL® Foundation Bridge (Version 5):
- introduces you to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations.
- provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
- enables you to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services.
- explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.
This introductory module outlines the course objectives and provides an overview of ITIL® Foundation Bridge (Version 5), including the certification process.
The primary goal of this course is to prepare you to successfully achieve a passing score in the ITIL® Foundation Bridge (Version 5) exam.
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The globally-recognized certification for Python developers.
Python is the programming language that opens more doors than any other, and the more you understand Python, the more you can do in the 21st century. With a solid knowledge of Python, you can work in a multitude of jobs and a multitude of industries.
The PCEP certification will be particularly valuable for:
- aspiring programmers and learners interested in learning programming for fun and job-related tasks;
- learners looking to gain fundamental skills and knowledge for an entry-level job role as a software developer, data analyst, or tester;
- industry professionals wishing to explore technologies that are connected with Python, or that utilize it as a foundation;
- team leaders, product managers, and project managers who want to understand the terminology and processes in the software development cycle to more effectively manage and communicate with production and development teams.
Becoming PCEP™ certified ensures that the individual is acquainted with the most essential means provided by Python 3 to enable them to start their own studies at an intermediate level, and to continue their professional development.
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Validate your broad knowledge of cloud concepts and the products, services, tools, features, benefits, and use cases of Google Cloud.
If you’re wondering how cloud can transform your business then this course is for you. Aimed at business leaders new to cloud, this GCP-CDL: Cloud Digital Leader training with Google Cloud course provides insight into Google’s approach to digital transformation, and how to embrace cloud in your business.
This Google Cloud training is designed to give you foundational knowledge about cloud technology, data, and Google Cloud products that enable digital transformation. Empowering you and your team(s) to contribute to cloud-related business initiatives in your organization.
Learn more about Multicloud Strategies in Malaysia: Adopting Multicloud Strategies in Malaysia: A 2024 Roadmap
Discover opportunities in Malaysia’s growing digital economy. With billions of dollars invested by global tech giants like AWS, Microsoft, Google, and Oracle, Malaysia is rapidly emerging as a hub for digital innovation. The demand for certified Data and AI professionals has never been higher, making it the perfect time to elevate your career.
Explore the top Data and AI certifications for 2025. Be the professional businesses are searching for—get Data & AI certified today!
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SQL for Data Science
SQL (Structured Query Language) is the backbone of data retrieval and manipulation for data scientists. This two-day course is designed for beginners, providing essential skills for working with databases. Participants will learn to write SQL queries to extract, analyze, and manage data, a fundamental skill for anyone in the field of data science.
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Machine Learning – Classification and Forecasting
Machine learning is a powerful tool for classification and forecasting tasks, which are at the core of data-driven decision-making. This two day course, designed for beginners, provides a comprehensive introduction to classification and forecasting using machine learning algorithms. Participants will learn the fundamentals, practical application, and best practices in predictive modeling.
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Machine Learning – Regression
Machine Learning plays a pivotal role in predictive analytics, and regression is a fundamental technique within the field. This two-day course is designed for beginners and focuses on teaching the core concepts and practical application of regression algorithms. Participants will learn how to build, evaluate, and interpret regression models, making it an ideal starting point for a data science journey.
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Creative thinking is essential to your business!
Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.
You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team
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This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.
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Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.
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It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.
Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.
We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.
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The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.
In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.
This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.
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First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.
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This program is designed to give awareness to the participants on the power of using the Six Thinking Hats by Edward De Bono in the organization. The program will allow the participants to open their minds to conceptional thinking and using the elements of the concept to solve problems and be more solution minded.
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This is a practical course on Managing Projects. Most Project Managers were promoted due to their technical skills, and are usually not familiar with management skills. Project Management is an art and a science.
So, both technical and people skills are needed. What most Project Managers lack, is the people skills to solve technical problems with a team of staff and how to communicate with the project owner
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Every organization can benefit from improved negotiation skills — keen negotiation skills help to align corporate goals with sustainable business relationships. Close deals that might otherwise be deadlocked. Maximize value in the agreements you reach and resolve differences before they escalate into costly conflicts.
This simulating workshop introduces a systematic approach to effective negotiations and value creation
process. It develops the participant’s toolkit of tactics and strategies by helping participants apply truly engaging and responsive negotiation styles. -
Everyone experiences negative thoughts. It’s a normal part of being human – but we can make a choice about whether to accept these thoughts or challenge them. Where negative thoughts are left unchecked, our well-being can fall into a downward spiral. But noticing negative thoughts when they arise and recognising them for what they are – just thoughts – creates the opportunity to break cycles of negativity.
Positive thinking and attitudes can increase both your personal and business results and achievements. New business requirements, increased performance demands, and a changing workforce mean it is essential for professionals at all levels to understand and master the skills, techniques and methods of positive thinking and positive attitude.
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Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity. In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.
As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.
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To thrive you need to INNOVATE. Therefore today, innovation is everyone’s business. A key challenge in workplace innovation is a lack of framework, skills and tools to enable people to easily come together as teams and solve day-to day problems. A second concern is the inability to solve problems with a focus on people
The Design Thinking process of Human-Centred innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” (Tim Brown) It is successfully being used by leading organizations such as Apple, SIA, Starbucks, Adobe and many more to transform their products and services to meet customer expectation better and to continue to grow in a scenario of ever-increasing competition.
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Breakthrough: Emotional Agility is designed to inspire and educate on essential strategies and tools to enhance emotional management, leadership and communication. This program highlights proven effective methods of human motivation and people management based on the application and model of Neuro-Linguistic Programming.
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This program is dedicated to the development of personal and interpersonal leadership of individuals. Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that propel them towards personal and interpersonal excellence.
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This Neuro Linguistic Programming based course is focused on developing Sales Coaches who could help gear their team members into a performing sales team. The transition from a sales representative to a Sales Manager often leaves the individual in a situation of facing new challenges in management with little to guide them except experience.
While experience may be one of the best teachers, different frame of references in each individual’s mindset creates a gap in communicating the necessary skills to the coaches. This results in a mismatch of information and intended results, and often further frustrates Sales Managers and the sales reps becomes demotivated.
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To gain more revenue per customer, companies are asking their customer service reps to up-sell and cross-sell during their calls. Not surprisingly, many of these employees are not happy! They perceive themselves as service professionals, not salespeople. The world in which sales professionals have to operate in has changed dramatically. Today, competition in almost every field is much more aggressive and intense than ever before. Customers are better informed, more discerning and more demanding.
Whether in selling a product or service, the rapidly changing landscape confronting service professionals requires a drastic change in mindset towards selling. Service professionals need to approach the task professionally rather than simply rely on acumen, better products, and other street-wise selling techniques.
Your employees will leave this training with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance in a way that boosts buyer satisfaction and the bottom line.
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“The best salesman in the world is someone who can sale you his dream and than seat back and let others make it come true for him” – Darren Suresh
- What does it take to sell these days?
- Are you the next best thing in sales?
- What makes a person a good salesman or a great one?
- Do you want to inspire greatness or just get the job done?
If you are looking for an answer to any of the above questions, then you are in the right place. This course offers the solutions in learning the ropes on how to become an effective sales profesional in your industry. The course will provide insight into the skills, competencies and action plans needed to become the best that you can.
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Buyers are becoming better at negotiating with their suppliers. It is extremely crucial for a sales professional to develop their skills in negotiation as it would avoid the losses associated with discounting and failure to close profitable deals. Investment in sales negotiation skills development would therefore become absolutely imperative for effective and successful sales executive.
This workshop is focused on setting in crucial principles for the development of robust sales negotiation sales and helping the sales professional to apply the relevant techniques
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The Consultative Selling Technique training course is aimed at skilling sales professionals in achieving long-term success. It is a technique that is used by intentional sales professionals to foster authentic, long-lasting and customer-centric relationships.
It’s not enough to be just the preferred vendor. Elevate your company to a trusted advisor position. True relationships based on trust foster loyalty which in turn builds a sustainable and win-win situation for both.
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As Steven Covey so succinctly puts it in The Seven Habits of Highly Effective People – “Seek first to understand and then to be understood”. You must be able to establish a trust-based relationship with your clients
to be viewed as a source of valuable advice. There is more to being a Trusted Advisor than just being reactionary to your client’s requests for quotations. Being a trusted advisor allows you to take the time to explore below the surface and seek to understand the motivation behind each need. This course is designed to equip client account managers with the skills to maximise effectiveness in various phases of a sales lifecycle – reaching, acquiring, nurturing, and retaining. -
“The need to fullfil customer experience with the right skills is now the forefront of the customer service industry
What is Customer Experience all about? Do we already have the basics? Is this the next level of Customer service?If you are looking for an answer to any of the above questions, then you are in the right place. This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of customer service to the experintial age. Expect great learning and sharing to move to the next level of customer experience!
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The interactions a student has with your front-line and academic staff members are crucial to engagement and retention. This program is designed especially for team members who want to learn how to improve customer service for students and parents. This program uses a mix of instructive, interactive, and working sessions; learn how to set your institution apart from the competition with superior customer service. The instructor will help you better understand and apply the service standards that matter such as:
- Comprehensive responsiveness
- Efficiency
- Listening and clear communication
- Empathy and conflict management
You will also learn how to deal with conflict based on your communication style, techniques for managing angry or frustrated customers, methods for de-escalating conversations, and ways to prevent yourself from getting pulled into emotional confrontations
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The purpose of this program is to impart the necessary customer service skills to the personnels who manage the call center, front office counters and service centre as well as those who deal with the distributors. Emphasis will be given to train the participants on the methods and techniques in providing excellent customer service to walk-in customers and customers over the phone. They will also learn professional methods to deal with difficult customers as well as promoting and up-selling products
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Your call center is an integral part of your customer relationship management. Your representatives are ambassadors, and every time one of your customers contacts your organization, it is a moment of truth-a chance for your organization to shine. Call centers have a huge impact on customer retention, and in the end analysis, your revenue and profit. Delivering consistent, quality service is not accomplished by accident. We know that it takes a great deal of training and preparation to succeed.
The situation is complicated because customers now contact you via e-mail, the web, mail, and by telephone. Customers expect you to deliver seamless, integrated service regardless of the method of contact. This is a huge challenge whether you are implementing a new software solution, increasing the number of call center representatives, starting a new company, or offering new products and services. It is proven that a well-trained and supported representative is less likely to leave your organization. Decreased turnover equals reduced costs and a better bottom line.
This course provides the learners with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good etiquette, offers tips for building trust over the telephone and discusses important non-verbal actions that are present in most telephone interactions. A warm, helpful, professional and friendly voice on the phone can build customer loyalty. The lack of, could drive them to your competitor. Extend the common courtesies to your callers and create a reputation of legendary service to keep your customers coming back
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“Everyone remembers a good story. Whether they heard it on the radio, read about it or saw it unfold on live television, good stories tend to stick with us, regardless of the subject matter.”
Everybody has a favourite ad. We remember them from our emotional attachment to them. This shows the effect storytelling can have on those you seek to engage with. Allow people to get a sense of who you are by telling great stories about your brand.
A good story can be most effective when told by a great storyteller. Effective storytellers capture their audience, lead them in any direction necessary and leave them with new knowledge or a value – one they may carry with them for the rest of their lives. It can be applied in presentations, e-mails, and different kinds of written and verbal communication.
Storytelling is a skill. Similar to learning a musical instrument, it needs to be taught and practiced before you can start using it in your professional life. Learning to be an effective storyteller comes with an array of benefits.
