This program is designed to give awareness to the participants on the power of using the Six Thinking Hats by Edward De Bono in the organization. The program will allow the participants to open their minds to conceptional thinking and using the elements of the concept to solve problems and be more solution minded.
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First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.
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The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.
In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.
This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.
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It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.
Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.
We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.
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Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.
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This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.
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Creative thinking is essential to your business!
Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.
You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team
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Machine Learning – Regression
Machine Learning plays a pivotal role in predictive analytics, and regression is a fundamental technique within the field. This two-day course is designed for beginners and focuses on teaching the core concepts and practical application of regression algorithms. Participants will learn how to build, evaluate, and interpret regression models, making it an ideal starting point for a data science journey.
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Machine Learning – Classification and Forecasting
Machine learning is a powerful tool for classification and forecasting tasks, which are at the core of data-driven decision-making. This two day course, designed for beginners, provides a comprehensive introduction to classification and forecasting using machine learning algorithms. Participants will learn the fundamentals, practical application, and best practices in predictive modeling.
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The Automation Business Analyst Associate training is designed to equip you with the essential skills and knowledge needed to excel as an Automation Business Analyst, specifically focusing on the UiPath Automation Implementation Methodology. It covers both foundational and in-depth concepts.
Additionally, it allows you to develop your skills by going through practical case studies, thus gaining some hands-on experience.
Ready to embark on this transformative learning experience? Let’s go!
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SQL for Data Science
SQL (Structured Query Language) is the backbone of data retrieval and manipulation for data scientists. This two-day course is designed for beginners, providing essential skills for working with databases. Participants will learn to write SQL queries to extract, analyze, and manage data, a fundamental skill for anyone in the field of data science.
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In this CompTIA certification course, students will identify PC components, work with files and folders, and conduct basic software installations. As one of the top IT certifications for beginners globally, this course will provide students with the fundamental skills and concepts required to maintain, support, and work efficiently with personal computers.
In addition, it covers the essential skills and information needed to set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation and basic wireless devices. Students will also implement basic security measures and implement basic computer and user support practices.
