ITIL 4 Specialist: Plan Implement and Control
The ITIL® 4 Specialist: Plan, Implement and Control is a comprehensive combined practice module designed for IT professionals seeking to establish seamless cross-practice collaboration and optimize service value streams.
The ITIL® 4 Specialist: Plan, Implement and Control course encompasses key concepts from five essential ITIL practices:
ITIL 4 Specialist: Collaborate, Assure & Improve
The ITIL® 4 Specialist: Collaborate, Assure and Improve is a combined ITIL 4 practice module that aims to help IT professionals collaborate effectively, ensure quality, and drive improvement with a combination of five practices.
The ITIL® 4 Specialist: Collaborate, Assure and Improve course covers the key concepts of five ITIL practices, namely:
ITIL 4 Specialist: IT Asset Management
The ITIL 4 Specialist: IT Asset Management certification course is designed for IT professionals involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.
Based on the ITIL 4 framework, this ITIL 4 certification provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management and its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance.
The guidance in this course will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and assess the sustainability of IT asset decommissioning and disposal.
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice.
It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL framework. This ITIL 4 certification is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications.
Gain the skills to drive sustainable digital practices, reduce environmental impact, and align IT services with ESG goals through the ITIL 4 sustainability lens.
As the environment in which we operate continue to evolve and present new challenges, organizations are considering the social and environmental impacts of their operations. With the IT space projected to be responsible for up to 20% of global energy consumption by 2030*, business leaders and professionals are proactively looking for ways to tackle this challenge.
As part of the ITIL 4 Specialist extension module, a stream of the globally recognized and adopted ITIL 4 framework, this course has been developed to support IT professionals who are looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it by driving sustainable and ethical behaviour and mindset.
The ITIL4-SDIT: Sustainability in Digital and IT course covers key sustainability competencies and capabilities that IT service organizations need to develop to address current and future sustainability challenges. It also involves providing a framework to support organizations during procurement and supply chain activities helping with interactions across the value chain to evolve sustainability practices.
Supercharge your skills with PMP certification.
Project Management Professional (PMP) credential awarded by Project Management Institute (PMI), USA is the most important industry-recognized certification for project managers. Globally recognized and demanded, the PMP® demonstrates that you have the experience, education and competency to successfully lead and direct projects.
Why get PMP certified
Benefits of PMP certification
Many city landmarks offer panoramic views from their observation decks. From a high viewpoint, the distances between some buildings might be closer and others further apart, than at first glance. Perspective is key and necessary component for the successful delivery of mature technology-enabled services.
In service management, two vital elements for success are perspective and flexibility:
Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution.
The ITIL 4 Specialist: Create, Deliver and Support (CDS) course helps ITSM practitioners assimilate further into the emerging practices of ITIL4 – specifically in the areas of the Service Value Stream and the use of the Value Stream with a specific focus on the creation, delivery and support of new services, and the provisioning of user support.
Relevant supporting ITIL Practices to these value streams are examined. Team collaboration, integration and organizational cultural aspects critical to the success of the adoption of the value streams are discussed. The course also covers the management and prioritization of work through several techniques and scrutinizes the contribution of continual improvement.
This interactive course is essential to the development of the modern-day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business.
Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL 4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.
The ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve certification course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL 4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.
This ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value certification module provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key customer/user experience and journey mapping concepts.
Understanding Stakeholder Needs And Expectations: Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.
This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value.
In this three-day VMware NSX-T Data Center: What’s New [V3.2], hands-on training course, you explore the new features and enhancements in VMware NSX-T™ Data Center 3.2. You will be introduced to all new security features in NSX-T Data Center 3.2, including NSX Application Platform, NSX Malware Prevention, NSX Intrusion Detection and Prevention, URL Filtering, VMware NSX® Intelligence™, and VMware NSX® Network Detection and Response™.
This course also discusses the architectural and operational changes introduced in version 3.2 and discusses the enhancements to OSPF, VMware NSX® Advanced Load Balancer™, and NSX Federation.
An introduction to developing and deploying AI/ML applications on Red Hat OpenShift AI.
Developing and Deploying AI/ML Applications on Red Hat OpenShift AI (AI267) provides students with the fundamental knowledge about using Red Hat OpenShift for developing and deploying AI/ML applications. This course helps students build core skills for using Red Hat OpenShift AI to train, develop and deploy machine learning models through hands-on experience.
This course is based on Red Hat OpenShift ® 4.16, and Red Hat OpenShift AI 2.13.
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