Courses - Page 34 of 36 - HRDC Claimable IT Training and Certification

AIOF: AIOps Foundation

RM6,000.00

2 Days ILT, VILT

This AIOps Foundation course aims to cover the origins of AIOps including the history behind the term, patterns that preceded it and the technology context in which it has evolved.

Gain an understanding of the processes of combining big data analytics, machine learning algorithms, automation, and optimization into a single platform.
Learn key principles and foundational concepts along with the core technologies of AIOps: big data and machine learning
Validate understanding of how and why digital transformation, together with the evolution of machine learning, have brought about the rise of AIOps as an indispensable tool in today’s IT Operational landscape.

This foundation course will also provide the student with a solid understanding of the benefits of implementing AIOps in the organization, including common challenges and key steps in ensuring valuable and successful integration of artificial intelligence in the day to day operations of information technology solutions.

Unique and exciting exercises will be used to apply the concepts covered in the course and sample documents, templates, tools, and techniques will be provided to use after the class.

This course positions learners to successfully complete the AIOps Foundation certification exam.

Machine Learning & AI Training and Certification

AI267: Developing and Deploying AI/ML Applications on Red Hat OpenShift AI

3 Days ILT, VILT

An introduction to developing and deploying AI/ML applications on Red Hat OpenShift AI.

Developing and Deploying AI/ML Applications on Red Hat OpenShift AI (AI267) provides students with the fundamental knowledge about using Red Hat OpenShift for developing and deploying AI/ML applications. This course helps students build core skills for using Red Hat OpenShift AI to train, develop and deploy machine learning models through hands-on experience.

This course is based on Red Hat OpenShift ® 4.16, and Red Hat OpenShift AI 2.13.

AB-900T00: Introduction to Microsoft 365 and AI Administration

1 Day ILT, VILT

This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.

AB-731T00: Drive AI transformation in your organization

1 Day ILT, VILT

In this course, learners will explore how to lead AI transformation across their organization. They’ll learn practical strategies to identify high-impact AI opportunities, align investments with business goals, and champion responsible AI practices.

The course emphasizes real-world applications and strategic decision-making—no technical expertise required—making it ideal for senior leaders who want to confidently drive AI adoption and innovation.

AB-730T00: Transform Business Workflows with Generative AI

1 Day ILT, VILT

In this course, learners will discover how to apply generative AI to streamline daily tasks, enhance decision-making, and drive meaningful business outcomes. Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.

-20%

EDU-VSFBMO: VMware vSphere Foundation: Build, Manage, and Operate

5 Days ILT, VILT

This five-day course provides you with the knowledge, skills, and abilities to achieve competence in deploying, configuring and managing VMware vSphere Foundation. You will learn about the architecture of vSphere Foundation, compute, storage, networks and licensing.

This course prepares you to administer a vSphere Foundation, which includes VCF Operations 9.0, vCenter 9.0, and ESX 9.0.

PAN-XDR-SOI: Cortex XDR: Security Operations and Integration

3 Days ILT, VILT

This 3-day instructor-led course provides in-depth training on Cortex XDR, Palo Alto Networks’ powerful extended detection and response platform. You will gain hands-on expertise in security operations, incident investigation, and system optimization to effectively protect modern environments. Throughout this course you will explore the key features of Cortex XDR.

PAN-SSE: Prisma Access SSE: Configuration and Deployment

4 Days ILT, VILT

The Prisma Access SSE: Configuration and Deployment course introduces you to the operational deployment of Prisma Access Secure Access Service Edge (SASE) and how it helps organizations embrace the needs of the modern workforce by providing network connectivity and network security services from the cloud.

This course will enable you to deploy, configure, maintain, and troubleshoot Prisma Access using Strata Cloud Manager. The course is intended for professionals in cybersecurity and public-cloud security, as well as general network-security professionals who want to learn how to secure remote networks and mobile users.

PAN-XDR-IA: Cortex XDR: Investigation and Analysis

2 Days ILT, VILT

XDR is the industry’s most powerful extended detection and response platform. You will gain hands-on expertise in endpoint management, case management, forensic analysis and platform automation. Throughout this course, you will explore the key features of Cortex XDR.

AI500: MLOps Practices with Red Hat OpenShift AI

RM8,150.00

5 Days ILT, VILT

Experience the possibilities of MLOps through proven open culture and practices used by Red Hat to support customer innovation.

MLOps Practices with Red Hat OpenShift AI (AI500) is a five-day immersive class that guides attendees through a complete MLOps adoption journey. Unlike trainings focused on a single framework or tool, it demonstrates how leading open-source technologies integrate into a full MLOps workflow, blending continuous discovery, training, and delivery in realistic machine learning scenarios.
Cross-functional participation is essential for achieving the learning goals. Data scientists, ML engineers, platform engineers, architects, and product owners collaborate in a simulated real-world delivery environment. This daily routine shows how breaking down silos and working as a unified team drives innovation, equips participants with shared best practices, and strengthens organizational culture and processes.
The course is built on Red Hat technologies, specifically Red Hat OpenShift AI, Red Hat OpenShift GitOps, and Predictive AI, providing a practical foundation for applying modern MLOps methodologies.

AWS-AGAID: Advanced Generative AI Development on AWS

3 Days ILT, VILT

The Advanced Generative AI Development on AWS is designed for developers seeking to master the implementation of production-ready generative AI solutions on AWS. The course addresses the needs of organizations embarking on their generative AI journey and how to build comprehensive generative AI strategies that align with broader business objectives.

This advanced 3-day instructor-led training builds expertise across the entire generative AI stack – from foundation models to enterprise integration patterns. In addition, you will learn about advanced data processing techniques, vector database implementation and retrieval augmentation, sophisticated prompt engineering and governance, agentic AI systems and tool integration, AI safety and security measures, performance optimization and cost management strategies, comprehensive monitoring and observability solutions, testing and validation frameworks.

The course structure follows AWS’s proven model for generative AI adoption, progressing from experimentation to production-ready implementations.

OD-19c-NFA: Oracle Database 19c: New Features for Administrators

RM4,500.00

2 Days ILT, VILT

The course provides the Oracle Database 19c new features and enhancements related to database overall, security, availability, performance, data warehousing, and diagnosability. In the lessons, you learn the new and enhanced features of Oracle Database 19c amongst different areas such as database overall, security, availability, performance, big data and warehousing, and diagnosability.

Analytics and Data Training and Certification

TMY-DS03: Data Wrangling & Exploratory Data Analysis with Python

RM5,200.00

4 Days ILT, VILT

Data Wrangling & Exploratory Data Analysis with Python

Data wrangling and exploratory data analysis (EDA) are essential steps in any data science or analysis project. This four-day course is designed for beginners and provides a comprehensive foundation in data preparation and exploration using Python. Participants will learn to clean, transform, and gain insights from real-world datasets, making them well-equipped for data-driven decision-making.

TMY-DS02: SQL for Data Science

RM2,600.00

2 Days ILT, VILT

SQL for Data Science

SQL (Structured Query Language) is the backbone of data retrieval and manipulation for data scientists. This two-day course is designed for beginners, providing essential skills for working with databases. Participants will learn to write SQL queries to extract, analyze, and manage data, a fundamental skill for anyone in the field of data science.

TMY-DS01: Python for Data Science and Analytics

RM3,900.00

3 Days ILT, VILT

Python for Data Science and Analytics

Python has become the go-to language for data science, and this three-day course is designed to introduce beginners to the world of data analysis, visualization, and machine learning using Python. Participants will gain hands-on experience with Python libraries and tools essential for data science, empowering them to embark on a data-driven journey.

IT Infrastructure Training and Certification

CT-SSE: CompTIA Soft Skills Essentials

RM2,000.00

1 Day ILT, VILT

CompTIA Soft Skills Essentials is designed to provide learners and employees across industries with a comprehensive understanding of essential non-technical skills required for workplace success. This course focuses on enhancing professionalism, communication, teamwork, critical thinking, and career development, equipping learners with the tools to thrive in professional environments.

Soft Skills Essentials supports competency in critical workplace skills, offering learners a competitive edge in their careers. Learners will receive a CompTIA Competency Certificate upon completion, validating their mastery of the course content.

The course is hosted on the CompTIA Learning platform and follows a skills-based framework aligned with the Progression Model of Learning. It incorporates narrative text, videos, interactive activities, and assessments to ensure an engaging and effective learning experience.

CT-PME: CompTIA Project Management Essentials

RM2,000.00

1 Day ILT, VILT

CompTIA Project Management Essentials gives learners practical tools and best practices for any role, whether they lead initiatives or support a team.

Learn to plan, organize, and confidently complete tasks and projects at any experience level.

Through hands-on practice and realistic AI-powered scenarios, learners will gain practical skills to confidently plan, execute, and complete projects of any size.

Whether they’re overseeing events, driving new initiatives, or juggling multiple priorities, this product equips learners to achieve their goals and stand out at work. No project management experience required.

CT-DAE: CompTIA Data Analysis Essentials

RM2,000.00

1 Day ILT, VILT

CompTIA Data Analysis Essentials is a practical, hands-on course designed for anyone who wants to make better decisions with data, no technical background required. No matter your role, this course gives you the skills to collect, clean, analyze, and share data using everyday tools like Excel and Google Sheets.

Through interactive videos and real-world scenarios, you’ll build confidence turning raw information into clear, actionable insights you can use in any role.

Cloud Computing Training & Certification

CT-CE: CompTIA Cloud Essentials

RM2,000.00

1 Day ILT, VILT

CompTIA Cloud Essentials is designed to empower business leaders and professionals with foundational knowledge of cloud computing.

This course is tailored for individuals who need to understand the business implications of cloud technology without requiring deep technical expertise. Cloud Essentials equips learners with the skills to align cloud strategies with organizational goals, manage cloud related initiatives, and make informed decisions that drive business success.

Delivered through the CompTIA Learning platform, this course follows a skills-based framework to ensure practical and actionable learning outcomes.

CT-BE: CompTIA Business Essentials

RM2,000.00

1 Day ILT, VILT

CompTIA Business Essentials is designed to provide learners from any industry with a foundational understanding of the key concepts that drive businesses of all kinds. This course is ideal for individuals unfamiliar with business terms and metrics who want to gain a core understanding of how businesses operate and succeed.

Business Essentials supports competency in fundamental business skills, offering learners a competitive edge in their careers. The course is hosted on the CompTIA Learning platform and follows a skills-based framework aligned with the Progression Model of Learning. It incorporates narrative text, videos, interactive activities, and assessments to ensure an engaging and effective learning experience.

CT-AIPE: CompTIA AI Prompting Essentials

RM2,000.00

1 Day ILT, VILT

CompTIA AI Prompting Essentials is a hands-on, vendor-neutral course designed for professionals at any experience level to master AI skills that drive real workplace results.

Learners develop practical abilities in writing effective prompts, automating routine tasks, and using AI responsibly through interactive, job-focused scenarios, no coding or prior AI experience required.

With a focus on real-world applications, critical thinking, and measurable competency, this course enables individuals and teams to confidently integrate AI tools into daily work, increasing efficiency and effectiveness across industries and roles.

CT-AIE: CompTIA AI Essentials

RM2,000.00

1 Day ILT, VILT

CompTIA AI Essentials offers an introduction to the world of artificial intelligence, equipping learners with the knowledge and skills to thrive in an AI-driven landscape. Learners will gain a solid understanding of the AI landscape, exploring its definition, evolution, and the various types of AI that are transforming industries.

The course dives into practical AI applications, demonstrating how AI can enhance productivity, creativity, and decision-making in business settings. Learners will also uncover the potential of Generative AI, discovering its capabilities in creating text, audio, and images, and learning how to select the right tools for specific tasks. Additionally, the course addresses the intersection of AI and cybersecurity, highlighting potential threats and navigating the legal and privacy challenges associated with AI.

By completing CompTIA AI Essentials, learners will futureproof their careers, acquiring the skills and insights needed to stay ahead in a rapidly evolving job market where AI plays a pivotal role.

TMY-CTPS: Critical Thinking & Problem Solving (14 PDUs Claimable)

RM3,500.00

2 Days ILT, VILT

In our daily working life, we are faced with challenges all the time. Hence, without realizing this, a big part of our job, and time, is centred on solving problems. However, this is a core competency that we often over-looked and turn to blame rather than solving the problem itself. In most cases, problems can be avoided or even prevented. Due to our inadequacy of critical thinking, we tend to miss out certain details and thus widen the problem and may even create other problems. Therefore, critical thinking is absolutely crucial in our planning to reduce undesired outcomes. Combined with creative and lateral thinking, our decisions made can now be more effective in arriving at the outcomes that we desire.

This intensive, hands-on, activity driven program teaches skills that boost better results through increased understanding and effective implementation of the problem solving and decision-making processes. It helps sharpen your skills and empowers you to take the best possible actions in any given situations. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing a problem and making a decision every time.

Critical Thinking In Problem Solving & Decision Making focuses on the following areas:

Communication
Decision making
Problem solving techniques
Solutions generation
Thinking processes

TMY-HPWT: High Performance Work Team (14 PDUs Claimable)

RM3,500.00

2 Days ILT, VILT

This 2-day immersive workshop is designed to bridge the gap between high-level strategic alignment and interpersonal team cohesion. Recognizing the maturity and diverse functions of the participants, the program moves away from traditional “classroom training” and utilizes a Gamified RPG (Role-Playing Game) Framework.

Participants will enter a narrative simulation – “The Guardians of the Realm” – where they must collaborate across “Guilds” (Departments) to solve complex challenges. This approach reduces cognitive friction, increases engagement, and delivers “stealth learning” outcomes in Operational Empathy, Strategic Delegation, and Stress Resilience.

TMY-EEH-LEAD: Essential Habits of Highly Effective Leaders (14 PDUs Claimable)

RM3,500.00

2 Days ILT, VILT

In today’s organisations, leadership effectiveness is no longer driven by authority, experience, or technical expertise alone. Leaders are expected to model integrity, make sound decisions under pressure, influence without force, and build trust across teams and generations.

Essential Habits of Highly Effective Leaders is a practical leadership development workshop designed to help participants build the core habits that drive sustainable leadership effectiveness — starting from self-leadership, moving into interpersonal leadership, and culminating in long-term performance and renewal.

This is not a motivational program. It is a behavioral leadership transformation experience — where leaders examine their habits, challenge ingrained thinking patterns, practice real workplace conversations, and commit to leadership behaviors that can be applied immediately at work.

TMY-BCESW: Business Communication in English Speaking and Writing

RM3,500.00

2 Days ILT, VILT

In today’s competitive business environment, English has become the global language of commerce and communication. However, effectively using English in the workplace requires more than basic proficiency—it demands clarity, conciseness, proper grammar, and professional expression in both spoken and written formats.

This course equips participants with the ability to communicate confidently and professionally across different business contexts. From emails and reports to presentations and meetings, participants will strengthen their foundation in grammar, vocabulary, pronunciation, listening, and writing, ensuring that they project the right image for their organization.

TMY-ALIAC: Adaptive Leadership in Action (14 PDUs Claimable)

RM3,500.00

2 Days ILT, VILT

In today’s workplace, authority no longer guarantees influence, and experience alone no longer guarantees results. Leaders are expected to navigate ambiguity, manage resistance, lead diverse teams, and adapt faster than change itself.

Adaptive Leadership in Action equips participants with the mindset, tools, and behaviors required to lead effectively when answers are unclear, stakes are high, and people are resistant.

This is not a theory-heavy leadership course.
It is a behavioral transformation lab — where leaders practice real conversations, confront limiting beliefs, and learn how to mobilize people through change without relying on position or control.

CET-ITA: ISACA IT Audit Fundamentals

RM4,800.00

2 Days ILT, VILT

The IT Audit Fundamentals Certificate provides knowledge and performance-based learning that empowers early professionals to gain insights into the principles of audit and build a foundation of knowledge and skill to be a successful IT auditor and a valuable step on the pathway to earning the CISA® Certification.

There are 55 questions on the exam which must be completed in two hours. It is available online in-person testing centers where available

PMI-CPMAI: PMI Certified Professional in Managing AI

RM7,500.00

3 Days ILT, VILT

Whether you’re already delivering AI initiatives or eager to start, this certification gives you the structure and credibility to turn innovation into measurable, lasting value.

With PMI-CPMAI you’ll learn how to:

Turn bold AI visions into clear, achievable project plans
Navigate fast-changing technologies without needing tool-specific training
Unite cross-functional teams around a shared process
Deliver outcomes that are ethical, measurable, and built to withstand business scrutiny

No matter your role (Project Manager, technologist, data expert, or consultant) PMI-CPMAI helps you grow your skills and your career in a market that rewards professionals and AI-savvy leaders.

CSSLP: Certified Secure Software Lifecycle Professional

5 Days ILT, VILT

Earning the globally recognized CSSLP secure software development certification is a proven way to build your career and better incorporate security practices into each phase of the software development lifecycle (SDLC).

CSSLP certification recognizes leading application security skills. It shows employers and peers you have the advanced technical skills and knowledge necessary for authentication, authorization and auditing throughout the SDLC using best practices, policies and procedures established by the cybersecurity experts at ISC2.

Prove your skills, advance your career, and gain support from a community of cybersecurity leaders here to help you throughout your professional journey.

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IT Service Management Training & Certification

ITIL5F: ITIL Foundation (Version 5) (21 PDUs Claimable)

3 Days ILT, VILT

The global best practice framework for digital product and service management.

Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.

ITIL is the most widely adopted framework for managing technology-based services and creating value for stakeholders.
ITIL has evolved beyond IT service management into a best-practice framework for digital product and service management.

Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy and transformation.

TMY-AIBA: AI for Business Analysts

RM3,500.00

2 Days ILT, VILT

Business analysts play a critical role in bridging business needs, data, and technology. As organisations generate increasing volumes of data and face faster decision cycles, Artificial Intelligence (AI) is becoming an essential capability for modern business analysis.

Advances in Machine Learning, Large Language Models (LLMs), and Generative AI enable business analysts to analyse information more efficiently, uncover patterns, generate insights, document requirements, and communicate recommendations with greater clarity and speed. AI tools can support analysts across the entire analysis lifecycle—from problem definition and stakeholder engagement to data analysis, reporting, and strategic decision support.

This course provides a practical, business-focused introduction to AI for business analysts. Participants will learn AI fundamentals, understand how AI technologies interconnect, and gain hands-on experience with leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The emphasis is on real business analysis use cases, responsible AI usage, and improving the quality and impact of analytical work, without requiring programming skills

TMY-AIC: AI for Cybersecurity

RM3,500.00

2 Days ILT, VILT

Cyber threats are increasing in scale, sophistication, and speed. Traditional security approaches—based solely on static rules and manual analysis—are no longer sufficient to detect and respond to modern cyberattacks. Artificial Intelligence (AI) is now a critical capability in strengthening cybersecurity posture, enabling faster threat detection, improved incident response, and enhanced security decision-making.

Advances in Machine Learning, Large Language Models (LLMs), and Generative AI are transforming cybersecurity across areas such as threat intelligence analysis, log investigation, vulnerability assessment, security reporting, and awareness training. At the same time, AI introduces new risks, including adversarial AI, hallucinated outputs, and over-reliance on automated decisions.

This course provides a practical, security-focused introduction to AI for Cybersecurity. Participants will learn AI fundamentals, explore how AI tools support cybersecurity workflows, and gain hands-on experience using GenAI tools to assist with threat analysis, incident response documentation, risk reporting, and security operations—without requiring programming skills.

TMY-AICS: AI for Customer Service

RM3,500.00

2 Days ILT, VILT

Customer service is at the heart of customer satisfaction, retention, and brand reputation. As customer expectations rise and service channels multiply (email, chat, social media, calls), Artificial Intelligence (AI) is becoming a critical enabler for delivering faster, more consistent, and more personalised customer experiences.

Advances in Generative AI, Large Language Models (LLMs), and conversational AI allow customer service teams to respond more efficiently, handle higher volumes, standardise service quality, and support agents in real time—without replacing the human touch. AI can assist across the entire customer service lifecycle, from inquiry handling and complaint resolution to knowledge management, reporting, and service improvement.

This course provides a practical, customer-service-focused introduction to AI. Participants will learn AI fundamentals, understand how different AI tools support service workflows, and gain hands-on experience using leading GenAI tools to improve response quality, speed, and professionalism—while maintaining empathy, ethics, and organisational standards.

TMY-AIE: AI for Education

RM3,500.00

2 Days ILT, VILT

Education is undergoing a major transformation driven by Artificial Intelligence (AI). From lesson planning and content creation to assessment design, feedback, and student support, AI offers powerful opportunities to enhance teaching effectiveness, improve learning experiences, and reduce administrative burden—when used responsibly.

Advances in Generative AI and Large Language Models (LLMs) enable educators to personalise learning materials, generate assessments, provide formative feedback, support diverse learners, and streamline academic workflows. However, these opportunities come with challenges related to academic integrity, ethics, bias, data privacy, and the evolving role of educators.

This course provides a practical, education-focused introduction to AI. Participants will learn AI fundamentals, explore how different AI tools support teaching and learning, and gain hands-on experience applying AI to real educational tasks. The emphasis is on pedagogical value, ethical use, and immediate classroom applicability, without requiring technical or programming skills.

TMY-AIFB: AI for Finance & Banking

RM3,500.00

2 Days ILT, VILT

Artificial Intelligence (AI) is becoming a foundational capability in finance and banking. Financial institutions are increasingly using AI to enhance risk management, fraud detection, financial analysis, customer engagement, reporting, and operational efficiency. With the rise of Large Language Models (LLMs) and Generative AI, finance professionals now have access to powerful tools that can analyse information, generate insights, and support decision-making at unprecedented speed.

However, the finance and banking sector operates in a highly regulated environment, where data confidentiality, explainability, accountability, and ethical use are critical. AI systems must therefore be understood, governed, and applied responsibly, rather than used blindly.

This course provides a practical, business-oriented introduction to AI for finance and banking professionals. Participants will learn core AI concepts, explore leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM, and apply them hands-on to real financial workflows. The focus is on practical application, compliance awareness, productivity improvement, and strategic readiness, without requiring any programming background.

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