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  • 2 Days ILT, VILT

    Human Resources and Administration functions are evolving rapidly as organisations face increasing complexity in workforce management, compliance, documentation, and employee experience. Artificial Intelligence (AI) is emerging as a powerful enabler to help HR and administrative teams work more efficiently, consistently, and strategically—while preserving human judgment, empathy, and confidentiality.

    Advances in Generative AI and Large Language Models (LLMs) allow HR professionals to streamline recruitment documentation, improve internal communication, support policy development, enhance employee engagement, and reduce repetitive administrative workload. However, AI adoption in HR requires careful consideration of ethics, bias, data privacy, and organisational governance.

    This course provides a practical, HR- and administration-focused introduction to AI. Participants will learn AI fundamentals, explore how different AI tools support HR and admin workflows, and gain hands-on experience applying AI to real workplace scenarios. The emphasis is on practical productivity gains, responsible usage, and immediate applicability, without requiring technical or programming skills.

  • 2 Days ILT, VILT

    Education is undergoing a major transformation driven by Artificial Intelligence (AI). From lesson planning and content creation to assessment design, feedback, and student support, AI offers powerful opportunities to enhance teaching effectiveness, improve learning experiences, and reduce administrative burden—when used responsibly.

    Advances in Generative AI and Large Language Models (LLMs) enable educators to personalise learning materials, generate assessments, provide formative feedback, support diverse learners, and streamline academic workflows. However, these opportunities come with challenges related to academic integrity, ethics, bias, data privacy, and the evolving role of educators.

    This course provides a practical, education-focused introduction to AI. Participants will learn AI fundamentals, explore how different AI tools support teaching and learning, and gain hands-on experience applying AI to real educational tasks. The emphasis is on pedagogical value, ethical use, and immediate classroom applicability, without requiring technical or programming skills.

  • 2 Days ILT, VILT

    Customer service is at the heart of customer satisfaction, retention, and brand reputation. As customer expectations rise and service channels multiply (email, chat, social media, calls), Artificial Intelligence (AI) is becoming a critical enabler for delivering faster, more consistent, and more personalised customer experiences.

    Advances in Generative AI, Large Language Models (LLMs), and conversational AI allow customer service teams to respond more efficiently, handle higher volumes, standardise service quality, and support agents in real time—without replacing the human touch. AI can assist across the entire customer service lifecycle, from inquiry handling and complaint resolution to knowledge management, reporting, and service improvement.

    This course provides a practical, customer-service-focused introduction to AI. Participants will learn AI fundamentals, understand how different AI tools support service workflows, and gain hands-on experience using leading GenAI tools to improve response quality, speed, and professionalism—while maintaining empathy, ethics, and organisational standards.

  • 2 Days ILT, VILT

    System Analysts play a pivotal role in translating business requirements into technical system designs, ensuring alignment between users, processes, data, and technology. As systems become more complex and organisations demand faster, more adaptive solutions, Artificial Intelligence (AI) is emerging as a powerful capability to support modern systems analysis.

    Advances in Machine Learning, Large Language Models (LLMs), and Generative AI enable system analysts to analyse requirements more efficiently, document system specifications, model processes, assess system impacts, and support solution design with greater speed and clarity. AI tools can assist across the full systems analysis lifecycle—from requirements elicitation and system modelling to documentation, validation, and change analysis.

    This course provides a practical, system-focused introduction to AI for System Analysts. Participants will gain a clear understanding of AI concepts, explore how AI technologies interconnect, and gain hands-on experience using leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The emphasis is on real system analysis use cases, responsible AI usage, and improving the quality and consistency of system deliverables—without requiring programming skills.

  • 2 Days ILT, VILT

    Business analysts play a critical role in bridging business needs, data, and technology. As organisations generate increasing volumes of data and face faster decision cycles, Artificial Intelligence (AI) is becoming an essential capability for modern business analysis.

    Advances in Machine Learning, Large Language Models (LLMs), and Generative AI enable business analysts to analyse information more efficiently, uncover patterns, generate insights, document requirements, and communicate recommendations with greater clarity and speed. AI tools can support analysts across the entire analysis lifecycle—from problem definition and stakeholder engagement to data analysis, reporting, and strategic decision support.

    This course provides a practical, business-focused introduction to AI for business analysts. Participants will learn AI fundamentals, understand how AI technologies interconnect, and gain hands-on experience with leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The emphasis is on real business analysis use cases, responsible AI usage, and improving the quality and impact of analytical work, without requiring programming skills

  • 2 Days ILT, VILT

    Sales organisations today operate in a highly competitive, data-rich, and fast-moving environment. Buyers are more informed, sales cycles are more complex, and sales teams are expected to deliver personalised engagement, accurate forecasting, and consistent performance. Artificial Intelligence (AI) is increasingly becoming a critical enabler in modern sales functions.

    Advances in Machine Learning, Large Language Models (LLMs), and Generative AI allow sales professionals to analyse customer data, identify opportunities, personalise outreach, support negotiations, and improve forecasting accuracy. With modern AI tools, sales representatives, managers, and leaders can automate repetitive tasks, generate insights, and focus more time on high-value selling activities.

    This course provides a practical, business-focused introduction to AI for sales professionals. Participants will learn AI fundamentals, understand how AI technologies interconnect, and gain hands-on experience with leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The emphasis is on real sales use cases, ethical and responsible AI usage, and measurable revenue and productivity impact, without requiring programming skills.

  • 2 Days ILT, VILT

    Healthcare systems worldwide are under increasing pressure to deliver better patient outcomes, higher operational efficiency, cost control, and regulatory compliance, while managing growing data volumes and workforce shortages. Artificial Intelligence (AI) is emerging as a powerful enabler to support healthcare organisations across clinical support, operations, research, administration, and strategic planning.

    Advances in Machine Learning, Large Language Models (LLMs), and Generative AI have expanded AI adoption beyond data scientists and clinicians. Today, healthcare professionals, administrators, analysts, and leaders can directly use AI tools to summarise medical literature, analyse operational data, improve patient communication, support reporting, and enhance decision-making.

    This course provides a practical, business-focused introduction to AI for healthcare professionals. Participants will learn AI fundamentals, understand how AI technologies interconnect, and gain hands-on experience with leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The emphasis is on responsible, ethical, and compliant use of AI, real healthcare use cases, and measurable productivity improvements, without involving medical diagnosis or requiring programming skills.

  • 2 Days ILT, VILT

    Procurement is evolving from a transactional function into a strategic, data-driven business partner. Organisations today face increasing pressure to control costs, manage supplier risks, ensure compliance, support sustainability goals, and respond quickly to market volatility. Artificial Intelligence (AI) is becoming a key enabler in meeting these challenges.

    AI technologies—particularly Machine Learning, Large Language Models (LLMs), and Generative AI—are transforming how procurement teams analyse spend, evaluate suppliers, manage contracts, forecast demand, and support negotiations. With modern AI tools, procurement professionals can now automate repetitive tasks, extract insights from large volumes of documents, and make more informed decisions.

    This course provides a practical, business-focused introduction to AI for procurement professionals. Participants will learn AI fundamentals, understand how AI technologies interconnect, and gain hands-on experience with leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The emphasis is on real procurement use cases, responsible AI usage, and measurable productivity and performance improvements, without requiring programming skills.

  • 2 Days ILT, VILT

    The retail and e-commerce industry is undergoing rapid transformation driven by data, digital platforms, and customer expectations. Consumers now demand personalised experiences, accurate recommendations, fast fulfilment, and seamless omnichannel interactions. Artificial Intelligence (AI) has become a key enabler in meeting these expectations by improving demand forecasting, pricing, marketing, customer engagement, inventory management, and decision-making.

    With the rise of Large Language Models (LLMs) and Generative AI, AI is no longer limited to technical teams. Retail managers, marketers, merchandisers, operations teams, and executives can now use AI tools to analyse data, generate insights, personalise content, summarise reports, and automate repetitive tasks.

    This course provides a practical, business-focused introduction to AI for retail and e-commerce professionals. Participants will learn AI fundamentals, understand how AI technologies interconnect, and gain hands-on experience with leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The emphasis is on real retail use cases, responsible AI usage, and measurable business impact, without requiring programming skills.

  • 2 Days ILT, VILT

    Supply chains are becoming increasingly complex, global, and data-intensive. Volatile demand, disruptions, sustainability requirements, rising logistics costs, and customer expectations are forcing organisations to move beyond traditional planning tools toward AI-enabled, adaptive supply chains.

    Artificial Intelligence (AI), particularly Machine Learning, Large Language Models (LLMs), and Generative AI, is transforming how organisations forecast demand, manage inventory, optimise transportation, monitor suppliers, and respond to disruptions in real time. Today, supply chain professionals—not just data scientists—can directly use AI tools to analyse data, generate insights, summarise operational reports, support decision-making, and improve coordination across functions.

    This course provides a practical, business-focused introduction to AI for supply chain professionals. Participants will learn AI fundamentals, understand how AI technologies interconnect, and gain hands-on experience with leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The emphasis is on real-world supply chain use cases, responsible AI usage, and measurable operational improvements, without requiring programming skills.

  • 2 Days ILT, VILT

    Artificial Intelligence (AI) is becoming a core enabler of smart manufacturing, Industry 4.0, and digital transformation. Manufacturing organisations are increasingly using AI to improve production efficiency, quality control, predictive maintenance, supply chain visibility, energy optimisation, and decision-making.

    The rise of Large Language Models (LLMs) and Generative AI has expanded AI adoption beyond engineers and data scientists. Today, production managers, quality teams, planners, and executives can directly use AI tools to analyse data, interpret reports, summarise machine logs, support root-cause analysis, and automate documentation.

    However, AI adoption in manufacturing requires a clear understanding of AI capabilities and limitations, especially when AI is used to support safety-critical, operational, and compliance-related decisions.

    This course provides a practical, business-oriented introduction to AI for manufacturing professionals. Participants will learn AI fundamentals, understand how AI technologies interconnect, and gain hands-on experience with leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM. The focus is on real manufacturing use cases, responsible AI usage, and measurable productivity and operational improvement, without requiring programming skills.

  • 2 Days ILT, VILT

    Artificial Intelligence (AI) is becoming a foundational capability in finance and banking. Financial institutions are increasingly using AI to enhance risk management, fraud detection, financial analysis, customer engagement, reporting, and operational efficiency. With the rise of Large Language Models (LLMs) and Generative AI, finance professionals now have access to powerful tools that can analyse information, generate insights, and support decision-making at unprecedented speed.

    However, the finance and banking sector operates in a highly regulated environment, where data confidentiality, explainability, accountability, and ethical use are critical. AI systems must therefore be understood, governed, and applied responsibly, rather than used blindly.

    This course provides a practical, business-oriented introduction to AI for finance and banking professionals. Participants will learn core AI concepts, explore leading AI tools such as ChatGPT, Gemini, Copilot, Perplexity, Grok, Claude, Manus, DeepSeek, Qwen, and NotebookLM, and apply them hands-on to real financial workflows. The focus is on practical application, compliance awareness, productivity improvement, and strategic readiness, without requiring any programming background.

  • 2 Days ILT, VILT

    In our daily working life, we are faced with challenges all the time. Hence, without realizing this, a big part of our job, and time, is centred on solving problems. However, this is a core competency that we often over-looked and turn to blame rather than solving the problem itself. In most cases, problems can be avoided or even prevented. Due to our inadequacy of critical thinking, we tend to miss out certain details and thus widen the problem and may even create other problems. Therefore, critical thinking is absolutely crucial in our planning to reduce undesired outcomes. Combined with creative and lateral thinking, our decisions made can now be more effective in arriving at the outcomes that we desire.

    This intensive, hands-on, activity driven program teaches skills that boost better results through increased understanding and effective implementation of the problem solving and decision-making processes. It helps sharpen your skills and empowers you to take the best possible actions in any given situations. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing a problem and making a decision every time.

    Critical Thinking In Problem Solving & Decision Making focuses on the following areas:

    • Communication
    • Decision making
    • Problem solving techniques
    • Solutions generation
    • Thinking processes
  • 2 Days ILT, VILT

    This 2-day immersive workshop is designed to bridge the gap between high-level strategic alignment and interpersonal team cohesion. Recognizing the maturity and diverse functions of the participants, the program moves away from traditional “classroom training” and utilizes a Gamified RPG (Role-Playing Game) Framework.

    Participants will enter a narrative simulation – “The Guardians of the Realm” – where they must collaborate across “Guilds” (Departments) to solve complex challenges. This approach reduces cognitive friction, increases engagement, and delivers “stealth learning” outcomes in Operational Empathy, Strategic Delegation, and Stress Resilience.

  • 2 Days ILT, VILT

    In today’s organisations, leadership effectiveness is no longer driven by authority, experience, or technical expertise alone. Leaders are expected to model integrity, make sound decisions under pressure, influence without force, and build trust across teams and generations.

    Essential Habits of Highly Effective Leaders is a practical leadership development workshop designed to help participants build the core habits that drive sustainable leadership effectiveness — starting from self-leadership, moving into interpersonal leadership, and culminating in long-term performance and renewal.

    This is not a motivational program. It is a behavioral leadership transformation experience — where leaders examine their habits, challenge ingrained thinking patterns, practice real workplace conversations, and commit to leadership behaviors that can be applied immediately at work.

  • 2 Days ILT, VILT

    In today’s competitive business environment, English has become the global language of commerce and communication. However, effectively using English in the workplace requires more than basic proficiency—it demands clarity, conciseness, proper grammar, and professional expression in both spoken and written formats.

    This course equips participants with the ability to communicate confidently and professionally across different business contexts. From emails and reports to presentations and meetings, participants will strengthen their foundation in grammar, vocabulary, pronunciation, listening, and writing, ensuring that they project the right image for their organization.

  • 2 Days ILT, VILT

    In today’s workplace, authority no longer guarantees influence, and experience alone no longer guarantees results. Leaders are expected to navigate ambiguity, manage resistance, lead diverse teams, and adapt faster than change itself.

    Adaptive Leadership in Action equips participants with the mindset, tools, and behaviors required to lead effectively when answers are unclear, stakes are high, and people are resistant.

    This is not a theory-heavy leadership course.
    It is a behavioral transformation lab — where leaders practice real conversations, confront limiting beliefs, and learn how to mobilize people through change without relying on position or control.

  • 2 Days ILT, VILT

    The ELAvate! Consultative Selling Skills (CSS) workshop is a two-day, high-impact program designed to equip B2B sales professionals with advanced strategies and communication skills. Its primary goal is to help sales teams differentiate themselves in a competitive market by developing high-trust, long-term customer relationships that advance sales and sustain loyalty. 

    The workshop emphasizes practical application, incorporating foundational B2B selling skills with the advanced COIN probing process. It aims to move sales discussions forward through structured processes, overcome customer resistance, and ensure clear next steps for mutual progress. Participants will receive pre- and post-workshop mastery tests, real-time coaching, and practical tools like a CSS Skill Guide Card and a Reusable Pre-Call Planner. 

    The CSS workshop is part of the broader ELAvate Sales Suite and boasts features like a proven track record in Bahasa Indonesia, a new Asian version, and content based on research from AchieveGlobal, SPIN, and ELAvate. It is tailored for sales professionals, account managers, and anyone involved in the B2B sales process, whether in-person or virtual. The program promises to help organizations foster stronger customer relationships, improve sales team efficiency, and achieve measurable improvements in sales outcomes.

  • 2 Days ILT, VILT

    The “Key Account Strategies (KAS)” by ELAVATE! is an advanced two-day workshop designed for sales professionals and key account managers involved in B2B large key account management. It aims to equip participants with proven strategies, processes, and tools, notably the “Key Account Planner,” to develop robust, customer-centric account plans. The program focuses on accelerating growth, strengthening customer relationships, and maximizing ROI in large, key accounts. 

    Key features include an upgrade for Asian Key Accounts (as of 2020), reinforcement of PSS+ skills, an exclusive 6-section Key Account Planner, and the use of DISC customer behaviors. The workshop is customizable and promises measurable ROI through increased sales, customer retention, enhanced competitive edge, and a scalable, standardized approach to account management. It is part of the broader ELAvate Sales Suite, which also includes Consultative Selling Skills, ELAvate Negotiation Skills, and ELAvate Sales Coaching. Participants should have a proven track record in B2B selling skills and will undergo pre- and post-workshop mastery tests. 

  • 2 Days ILT, VILT

    The ELAvate Negotiation Skills (ENS) is an advanced two-day workshop designed for experienced B2B sales professionals, account managers, and anyone involved in the B2B sales process. The core philosophy of the program is to move beyond simple deal-closing to crafting “win-win-win” (win³) agreements, which provide real value to the customer, ensure long-term success for the organization, and build lasting credibility for the salesperson. 

    The workshop provides a structured process for building profitable client relationships. It is based on extensive negotiation research, has been updated for the Asian context, and includes practical tools like a detailed Negotiation Planner. Participants engage in pre- and post-workshop mastery tests and receive coaching to refine their approach, ensuring they can achieve measurable improvements in their negotiation outcomes. 

  • 2 Days ILT, VILT

    The ELAvate Sales Coaching Plus (ESC) is an intensive two-day workshop designed for sales managers and leaders aiming to elevate their team’s performance and foster a high-performance sales culture. The program provides a comprehensive framework, practical tools, and proven strategies to transform managers into effective coaches. 

    The workshop is structured around four key areas: Why, What, How, and When to Coach. Participants begin by exploring the fundamentals of coaching, understanding its challenges and rewards, and learning how to establish a collaborative sales environment using the ELAvate Ethics. The program then focuses on defining and evaluating superior sales performance using tools like the Salesperson Development Checklist. 

    A significant portion is dedicated to hands-on application, where leaders learn to conduct different types of coaching conversations—from giving recognition to providing constructive feedback and handling difficult situations. The course emphasizes actionable coaching, guiding managers on how to implement a formal coaching process, build long-term development plans, and use joint sales calls for focused training. The learning is reinforced through interactive exercises, real-life scenarios, mastery tests, and tools like a skills diary and coaching scorecards to ensure measurable improvements in sales results and team engagement. 

  • 2 Days ILT, VILT

    In today’s fiercely competitive market, simply having a good product is not enough. This workshop transforms your sales team’s skills into a decisive strategic asset, equipping them to not only compete but to win. 

    Participants will learn and apply The Competitive Selling Process, a continuous cycle of rigorous analysis and precise execution. The program moves beyond traditional sales techniques, focusing on how to assess the complete competitive landscape, strategically position your solution, and apply that intelligence directly within customer conversations.  

    The ultimate goal is to elevate salespeople from product vendors to trusted business advisors who can confidently outmaneuver the competition. By mastering this strategic approach, your team will learn to protect market share, shorten sales cycles, and articulate value in a way that leaves a lasting, winning impression

  • 2 Days ILT, VILT

    As Dr. John Maxwell says, “Leadership is Influence, nothing more, nothing less.” Every client meeting, product demo, and proposal presentation is an opportunity to lead—to influence your prospect’s perspective, build trust in your solution, and move them decisively to action. 

    The ELAvate Sales Presentation Skills for Sales Professionals workshop is designed to transform you from a presenter into a powerful influencer. We go beyond standard public speaking tips to equip you with the strategic skills needed to command any room, connect with any audience, and consistently drive sales results. 

    This isn’t a passive lecture; it’s an interactive skills lab. Through hands-on practice, on-the-spot coaching, video-recorded feedback, and self-analysis, you will master the art and science of persuasive sales presentations. 

  • 2 Days ILT, VILT

    The ELAvate Service Coaching Skills (ESCS) is an intensive two-day workshop designed for service managers and leaders aiming to elevate their team’s performance and foster a high-performance service culture. By mastering a proven coaching framework, participants will learn to drive measurable improvements in team performance, enhance customer satisfaction and loyalty, and significantly increase employee engagement and retention. 

    The program’s methodology is highly interactive, moving beyond theory to focus on practical application. Through hands-on exercises, real-life case studies, and structured coaching simulations, participants build the confidence and competence to apply their new skills immediately in the workplace. 

    The workshop is structured around four key areas of coaching: 

    • Why Coach: The Coaching Mindset & Environment 
    • What to Coach: Identifying and Defining Excellence 
    • How to Coach: The Mechanics of Coaching Conversations 
    • When to Coach: Implementing a Sustainable Coaching Rhythm 
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