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  • TMY Human Capital Development Soft Skills Courses

    TMY-ESS: ELAvate Service Skills

    RM3,500.00
    2 Days ILT, VILT

    The ELAvate Your Service Skills (ESS) is a comprehensive two-day program designed to transform your team’s approach to customer service and build lasting customer loyalty. In today’s competitive landscape, where exceptional service is a key differentiator, this workshop moves beyond basic protocols to address the core of every interaction. 

    The program is built on the proprietary Three Dimensions Framework, which examines the task, the human, and the hidden elements of a service interaction. This holistic approach equips customer-facing professionals and their managers with the essential skills to understand customer needs, manage expectations, and resolve issues effectively. 

    Participants will learn how to create positive, memorable “defining moments” in every interaction, handle difficult situations with confidence and empathy, and ultimately turn customer complaints into opportunities for strengthening relationships. The workshop is highly interactive, featuring customized scenarios and a hands-on simulation game to ensure skills are not just learned, but can be applied immediately back in the workplace. 

  • TMY Human Capital Development Soft Skills Courses

    TMY-EPS: ELAvate Presentation Skills

    RM3,500.00
    2 Days ILT, VILT

    Dr. John Maxwell profoundly states, “Leadership is Influence, nothing more, nothing less.” Every interaction – from client pitches and team briefings to crucial project updates – is a golden opportunity to lead, influence, and drive decisive action. 

    The ELAvate Presentation Skills workshop is your transformative journey from a mere presenter to a commanding influencer. We don’t just teach public speaking tips; we dive deep into the strategic art and science of persuasion, equipping you with the power to captivate any audience, navigate any room, and consistently achieve your communication goals. 

    Forget passive lectures. This is an immersive, interactive skills lab. Through dynamic hands-on practice, personalized on-the-spot coaching, invaluable video-recorded feedback, and insightful self-analysis, you will not only understand but truly master the essential techniques of persuasive and impactful presentations. 

  • TMY Human Capital Development Soft Skills Courses

    TMY-ILS: Interpersonal Leadership & 6E Coaching Skills

    RM3,500.00
    2 Days ILT, VILT

    In today’s fast-paced environment, leadership is more than just managing tasks. It’s about connection, influence, and development. Communication is the glue that holds a team together, while coaching is the engine that drives them to new heights of performance and innovation. 

    This intensive, 2-day workshop combines the critical interpersonal skills every leader needs with a world-class coaching framework. Participants will move from simply managing people to truly developing them, creating a culture of trust, motivation, and outstanding results. 

  • TMY Human Capital Development Soft Skills Courses

    TMY-CPSDM: Creative Problem Solving and Decision Making

    RM3,500.00
    2 Days ILT, VILT

    In your organization, nothing has a more direct impact on profits, competitiveness, and customer loyalty than the quality of problem solving and decision making. Leaders in today’s fast-changing environment must not only know how to analyse problems, but also how to work through the organization to get recommendations accepted. 

    This workshop provides a flexible, systematic process for analysing problems, recognizing opportunities, and making high-quality decisions. When used throughout your organization, CPSDM creates a common understanding that facilitates team building, enhances communication, and produces more creative and profitable outcomes, whether tackling complex challenges or making low-risk decisions. 

  • TMY Human Capital Development Soft Skills Courses

    TMY-FI: Focused Interviewing for Managers

    RM3,500.00
    2 Days ILT, VILT

    Too often, managers are asked to make critical hiring decisions without the proper training, relying on gut instinct rather than a repeatable, evidence-based process. This leads to costly hiring mistakes, decreased productivity, and team instability. 

    The Focused Interviewing for Managers workshop is a comprehensive, two-day training program designed to transform your approach to talent selection. Through a blend of expert instruction, interactive exercises, video case studies, and intensive role-play scenarios, you will master a systematic, three-phase framework: Plan, Conduct, and Evaluate. You will leave this workshop with the skills, tools, and confidence to run structured, insightful, and legally defensible interviews that consistently identify and secure top talent for your team and the organization. 

  • TMY Human Capital Development Soft Skills Courses

    TMY-TFTE: Tools for Trainer Excellence

    RM3,500.00
    2 Days ILT, VILT

    You know the story: Your employees are skeptical and certainly not thrilled about being pulled away from their jobs to “be trained.”  

    Add to “participant reluctance” the fact that some training programs contain “dry” material, and your trainers are faced with an enormous challenge. 

    How do you turn negative perceptions into positive enthusiasm and necessary content into material that’s fun and interesting to learn? You get Tools for Trainer Excellence, the broadest, most comprehensive train-the-trainer workshop available today. 

  • TMY Human Capital Development Soft Skills Courses

    AMA-2508: Improving Your Managerial Effectiveness

    RM3,500.00
    2 Days ILT, VILT

    It’s one thing to be a manager—but being an effective team leader takes special skills, knowledge and practice.

    This AMA-2508: Improving Your Managerial Effectiveness course will help you build a high-performing team by becoming a learning leader and partner, developing your team’s ability to work together, and resolving conflict. Through lectures, discussions, self-assessments and other activities, you will gain insights about yourself and your role as a manager, as well as how your behaviors and ability to coach and mentor team members impacts their performance.

    In addition, you will apply what you learn to a prepared case study, plus a situation within your own team, and then share your solutions.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2243: Making the Transition from Staff Member to Supervisor

    RM3,500.00
    2 Days ILT, VILT

    Feel empowered to hit the ground running with the skills learned in this course.

    Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

    In this high-impact, 2-days AMA-2243: Making the Transition from Staff Member to Supervisor seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

  • Agile Scrum Training & Certifications

    DASSM: Disciplined Agile Senior Scrum Master

    RM3,500.00
    2 Days ILT, VILT

    Extend Agile beyond a single approach: Because true agility comes from freedom, not frameworks.

    Do you want to learn how to successfully lead one, or perhaps several agile teams? Are you looking to accelerate your ability to manage high-profile initiatives that are critical to enterprise success? Do you want to take business agility to the next level by applying agile and lean techniques in a wide range of situations, including non-software teams?

    Disciplined Agile Senior Scrum Master (DASSM) teaches experienced agile practitioners how to use the Disciplined Agile (DA™) tool kit to optimize how teams work, work with allies within their organization, and solve a variety of advanced problems. This 14 PDU course will prepare you to take the DASSM exam and start using Disciplined Agile immediately within your leadership role.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2018: Strategic Thinking (14 PDUs Claimable)

    RM3,500.00
    2 Days ILT, VILT

    Learn how to strengthen your strategic thinking skills and encourage it in others during this AMA-2018: Strategic Thinking training course. Through case studies and practical thinking exercises, you’ll stimulate your strategic thinking, learn to recognize patterns that impact strategy and enhance your abilities to generate new insights and ideas.

    Come to your next strategic planning session with the best possible strategic ideas—and help your business move forward in an increasingly competitive world.

    Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

  • TMY Human Capital Development Soft Skills Courses

    AMA-2526: Strategic Planning

    RM3,500.00
    2 Days ILT, VILT

    This AMA-2526: Strategic Planning course is designed to combine proven-by-practice methods with new insights and ideas from a wide range of current strategic thinking. Gain a wider perspective of the strategic planning process through breakout sessions, exercises and case applications.

    Bring your strategic dilemmas to this program and get direction on analytical and organizational approaches.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2605: Extraordinary Productivity: The 5 Choices That Drive Success

    RM3,500.00
    2 Days ILT, VILT

    This AMA-2605: Extraordinary Productivity: The 5 Choices That Drive Success productivity seminar combines current neuroscience research with proven productivity principles to help you better manage your decisions, attention, and energy.

    You’ll learn how to apply a process—which incorporates the use of Microsoft Outlook®—to dramatically increase your ability to achieve life’s most important outcomes by consistently making choices that create extraordinary value for yourself and your organization. This solution not only produces a measurable increase in productivity but can also provide you with a renewed sense of engagement and accomplishment.

  • Cloud Computing Training & Certification

    AZ-040T00: Automating Administration with PowerShell

    RM3,500.00
    5 Days ILT, VILT

    This AZ-040T00: Automating Administration with PowerShell course delivered by Trainocate Malaysia provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers.

    This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports.

    This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2906: Mindful Leadership: Cultivating Excellence from Within

    RM3,500.00
    2 Days ILT, VILT

    “We take care of the future best by taking care of the present now.” ― Jon Kabat-Zinn

    As a leader, how can you stay focused on what’s important when there are so many demands for your immediate attention? Ever-changing market conditions, gadget overload, conflicting information and “emergencies” of all kinds can hurt your ability to think with clarity and precision. Getting to sustainable excellence requires a different way to lead.

    This is where mindfulness comes in. Practicing mindfulness helps you to tune in to what’s here and now, to be more present, awake and aware so you can access greater creativity, learning and personal growth. Attend this course to learn new habits that can help you begin to rewire your leadership behaviors as you inspire engagement, trust, authenticity and productivity in those around you.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2250: Building a Culture of Innovation for Hybrid and Virtual Teams

    RM3,500.00
    2 Days ILT, VILT

    Successfully drive innovation in flexible work environments.

    Get familiar with the science connecting team dynamics and innovation and learn to identify current drivers and barriers to innovation and their implications.

    The modern workplace is here! For leaders like you whose team is co-located, remote or a combination, you’ve got to be ready to implement the next set of actions to build a culture in which innovation, creativity and collaboration can thrive regardless of any physical boundaries separating employees. Take charge and explore what’s possible for you in this course.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2295: Successfully Managing People

    RM3,500.00
    2 Days ILT, VILT

    Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

    You’ll learn how to:

    • Motivate every member of your team—even if they don’t share your values
    • Use positive and corrective feedback to turn problem employees around and maximize productivity
    • Apply the most relevant conflict resolution style to eliminate friction

    You’ll also get:

    • Practice adapting your style using case studies
    • Personal feedback from the instructor and peers
    • Pre- and post-seminar assessments
    • Tune-up materials to review what you’ve learned after the event
    • And additional resources to maximize your training goals
  • TMY Human Capital Development Soft Skills Courses

    AMA-2177: Using Data to Drive Strategy

    RM3,500.00
    2 Days ILT, VILT

    Whether you want to attract new customers, improve products, forecast sales or streamline operations, your decisions are much more effective when you put data to work for you.

    What will you get when you use data to drive strategy? Higher revenue, and reliable and consistently predictable business results. Insights that become new ways of doing business. Quick and effective strategies to proactively navigate change.

    This AMA-2177: Using Data to Drive Strategy course is your ticket to shift to higher gear and elevate you and your team to rise to a new level of success.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2146: Mastering the Art of Critical Conversations

    RM3,500.00
    2 Days ILT, VILT

    If you’re like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

    Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2172: AMA Business Boot Camp: Management and Leadership Essentials

    RM3,500.00
    2 Days VILT

    Based on the book AMA Business Boot Camp, edited by Edward T. Reilly, former President and CEO of AMA.

    This virtually delivered course encompasses AMA’s years of trusted wisdom and training expertise, covering the most vital, time-tested management skills, tools and strategies. Your staff will complete the Golden Personality Type Profiler prior to class to gain a deeper understanding of themselves and others. As they work through each lesson, they’ll refer back to the results to pinpoint development opportunities so they can return to their job rejuvenated—better managers and communicators with renewed skills and confidence

  • TMY Human Capital Development Soft Skills Courses

    AMA-2968: Virtual Presentation Certificate Program

    RM3,500.00
    2 Days VILT

    This is the course that will help you take command. Learn how to present with impact and confidence through focused, expert-led practice. Discover how to effectively adapt your voice and body language, learn preferred ways to present slides, be able to moderate question-and-answer periods, and get strategies to engage your audience. You will practice presenting using Zoom technology and receive immediate feedback from your expert course leader and fellow participants. Come away from this 2-day program feeling confident and ready to present virtually—and with style and professionalism.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2960: Women’s Leadership Certificate Program

    RM3,500.00
    4 Days VILT

    This unique 4-lessons program will provide you with the knowledge and tools to present yourself as a present and future leader, and to speak up and create value for your organization no matter what your role is. You’ll go beyond the fundamentals of communication and assertiveness skills and explore vision, negotiation and strategy—as well as powerful techniques to enable you to find your leadership voice and lead with courage and conviction.

    First, the course will focus on self-awareness and effectively leading yourself. Next, your focus will shift to leading others and presenting yourself as someone who creates and adds value.

    Upon completing this unique course, you’ll receive a special AMA Women’s Leadership Certificate, indicating that you’ve received in-person, hands-on training in leadership areas that are crucial for women who lead in business.

  • TMY Human Capital Development Soft Skills Courses

    AMA-2233: Time Management

    RM3,500.00
    2 Days VILT

    Do you find yourself overloaded with work? Feel so stretched to the limit you can’t set priorities? Exhaust yourself daily without accomplishing your goals?

    Remember, every minute of your day impacts the business. If you answer yes to one or more of the above, it’s time to make real choices about how to manage your time. This seminar is designed to combat the pitfalls of time management.

    It will help you identify causes of procrastination and indecision, pinpoint personal time-wasters and increase your concentration and focus. You’ll learn to schedule your time more effectively, stay on track and keep important goals top of mind, so you can stay in balance and be more effective and productive.

  • TMY Human Capital Development Soft Skills Courses

    AMA-8506: Fundamentals of Human Resources Management

    RM3,500.00
    2 Days VILT

    This comprehensive seminar delivers a modern view of HR’s role and will educate you and give you an opportunity to practice your skills in a variety of areas, including but not limited to:

    • Legal responsibilities
    • Talent Acquisition (Recruiting)
    • Talent Assessment (Performance Management and Diversity)
    • Talent Development (Coaching and Leadership Development)
    • Talent Measurement (Compensation) and much more
  • TMY Human Capital Development Soft Skills Courses

    AMA-2206: How to Communicate with Diplomacy, Tact and Credibility

    RM3,500.00
    2 Days ILT, VILT

    Master Professional Communication: Diplomacy, Tact, & Credibility

    Your communication skills are the cornerstone of your professional image. Elevate your influence and career prospects by mastering diplomacy, tact, and credibility in every business interaction. This seminar empowers you to:

    • Choose Your Words Wisely: Understand the impact of language and emotional tone.
    • Understand Communication Styles: Gain insights into your own style and adapt to others.
    • Transmit & Receive Information Clearly: Develop skills for effective exchange of ideas, thoughts, and feelings.

    Why This Matters: Strong communication skills build positive reputations, enhance collaboration, and unlock career advancement.

    Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects

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2025 Top 20 IT Training Company
HRD Corp Training Provider 2
2025 Top 20 IT Training Company
HRD Corp Training Provider 2

Trainocate: A Global Leader in Technology, Business, and People Development

In a world that never stands still, we help you move forward.

With over 30 years of experience, Trainocate has been empowering individuals and businesses to build the essential skills that drive growth and success. Whether it’s professionals advancing in their careers or organizations transforming their workforce, our training programmes deliver results.

Specializing in cloud computing, data & AI, cybersecurity, and digital leadership, our training is powered by industry-leading technology partners like AWS, Alibaba Cloud, Cisco, EC-Council, Fortinet, Google Cloud, IBM, ISACA, ISC2, Microsoft, NetApp, Nutanix, Oracle, Palo Alto, Splunk, Red Hat, Rocheston, Trend Micro, and VMware.

Trainocate Group operates in 24 countries blending global expertise with localized insights to train the next generation of tech professionals and business leaders.

Trainocate Malaysia, based in KL Eco City, is proud to be an HRD Corp Registered Training Provider and a Yayasan Peneraju ALTI, driving workforce development across Malaysia.

© Copyright Trainocate 2026. All rights reserved. HRDC IT Training Provider Malaysia
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