Develop, scale, and troubleshoot event-driven microservice applications.
Learn to use Kafka and AMQ Streams to design, develop, and test event-driven applications. Event-driven microservices scale globally, store and stream process data, and provide low-latency feedback to customers. This course is for application developers and is based on Red Hat AMQ Streams 1.8 and Red Hat OpenShift Container Platform 4.6.
A pragmatic introduction to the Site Reliability Engineering implementation of DevOps
Red Hat Transformational Learning: Introduction to Pragmatic Site Reliability Engineering (TL112) teaches the vocabulary, concepts and cultural considerations required to prepare to adopt an implementation of DevOps referred to as Site Reliability Engineering (SRE). In this course, the history, definitions, and Red Hat specific take on this practice will be explored as the student prepares to continue the learning path of joining or implementing an SRE team.
Discover open practices for incremental process changes to assist in your DevOps transformation journey.
The TL250: Open Practices for your DevOps Journey course prepares a student to facilitate and participate in discovery, planning, and delivery of projects where DevOps transformation is desired.
At the end of this course, you will establish a toolbox of select practices and rethink your approach to cross-functional team projects. Utilizing new skills will enable your organization to effectively discover team purpose, align on project options, and deliver value that achieves target outcomes
Experience the possibilities of DevOps through proven open culture and practices used by Red Hat to support customer innovation.
The TL500: Red Hat Training: DevOps Culture and Practice Enablement is a five-day, immersive class offering students an opportunity to experience and implement cultural shifts that are utilized in many successful DevOps adoption journeys. Many agile training offerings focus on a particular framework, delivery mechanism, or technology. Instead, DevOps Culture & Practice combines the best tools from many leading frameworks to blend continuous discovery and continuous delivery with cultural and technical practices into a unique, highly-engaging experience simulating real-world scenarios and applications.
To achieve the learning objectives, participants should include multiple roles from an organization. Business product owners, architects, developers, and site reliability engineers will gain the experience of working outside of their traditional silos. The daily routine simulates a real-world delivery team, where cross-functional teams learn how collaboration breeds innovation. Armed with shared experiences and best practices, the team can apply what it has learned to help the organization’s culture and mission succeed in the pursuit of new projects and improved processes.
This course includes a copy of the Red Hat Training: Open Practices for your DevOps Journey course book, which can be used as a resource as students take the learnings from this course and apply them to other real world scenarios.
Assertive capability is one of the key elements that affect a leader’s credibility. Assertive decisions made by the leaders are crucial to the success or failure of a specific task and/ or project. This training programme will help you to improve your organisation’s bottom line, by providing the knowledge and skills towards application of the essential leadership competencies through an experiential approach, whereby participants will learn through actual doing.
One of the key qualities of highly successful leaders is the ability to mentor and coach effectively. In this session, leaders learn how to coach and mentor using various tools and techniques. They learn the EDGE Model, which assures that any coaching or mentoring session is effective and productive.
This workshop is designed to be highly interactive with a mix of theory and practical sessions (group problem-solving/planning, experiential practice with role-playing of varying difficulty scenarios, interactive discussions & application exercises). Participants will emerge from the workshop having the knowledge and skills to become much more effective coaches and mentors. Also, they will know how to use the tools and techniques to drive staff motivators, ownership, productivity and effectiveness in their workplaces.
Scenarios of varying complexity will be used to enable the participants to apply their coaching and mentoring skills in situations that have contrasting dynamics.
This is a practical course on leadership skills for young managers. First, they learn about the 4 leadership styles and when they must use each of these styles. In self-discovery, they find out what is their default leadership style and how effective they are at using that style. As they have attended a communications course, this course zooms in on how to give corrective feedback that motivates their staff to want to change.
Positive/negative/positive feedback alone will never enable a staff to make the change needed. Delegating properly is a difficult task and to help them delegate acc urately, completely and in a timely manner, the 8 things for proper delegation are taught. They will need to lead group decisions, so they learn the 4 styles of decision-making to get the best contribuition from their staff. Sometimes, a consensus is needed to get total buy-in from the team, so they are taught how to achieve that. Being a new manager is stressful and covid-19 adds tremendously to that stress. The participants are taught how to de-stress so that they can face stress and still think logically and rationally. It is essential that they know how to enhance their confidence as a leader.
Tools:
With an Ipad in one hand, an iPhone held with the other hand to their ear and with an eye on the latest downloads at the same time. They want to work but they don’t want work to be their life. These are the Gen Y, otherwise known as the millennials. Like them or not, they are here to stay and they’re not afraid to let you know of that reality.
Learn to manage young, smart and brash employees who may wear flip-flops to the office or listen to iPods at their desk. This informative and entertaining program combines relationship building with psychological research on how to raise your awareness of generational issues and create better relationships with younger employees with Coaching.
Business is becoming more complex and the need for leaders to quickly identify problems and provide innovative and workable solutions is in great demand.
In this interactive course, the participants will learn a practical, proven approach that will ground them in the skills of problem identification; quality solution creation; purposeful decision making; and fool-proof implementation practices.
National surveys* of thousands of employees disclosed that while many people work hard, they are worried about their lack of effectiveness. Survey results indicate:
The problems are not limited to one industry, one geographic location, one economic group or even one age group. They are common to all. Workers have too many assigned tasks and too many competing priorities. People can’t identify key goals and, therefore, can’t deliver excellent results. Individuals, even entire departments, lack open communication. Crises are often reacted to with fast, less-than-effective decisions. The good news is that changing ineffective behaviors to effective behaviors will benefit everyone in your organization. The 7 Habits® can not only help you to better manage yourself, but learn to lead others and unleash team potential. Attend this powerful 2-day workshop and discover the same principles that have led the world’s foremost business leaders to the professional and business success they dreamed of.
“ WHAT MAKES A TEAM A TRIBE IS THE LEVEL OF COMMUNICATIONS “
What Is Communication Bootcamp?
True to its name, partcipants will experince a diffrence in this communication workshop . There will be no chairs not tables but actual camps. The one day program is designed to test the level of communication of team members to breaking point at times.
The participants will be exposed to the next level of communication as a team so that they can journey together and become a TRIBE!
“The model of effective communication is often taken for granted, setting clear objectives in the beginning would derive better results”
This program is designed to expose participants to better communication between individuals, team, department and Organizations. In these two days, the participants will be challenged to move to the next level in communication
“Beneath the rule of men entirely great, the pen is mightier than the sword”
– Robert Bulwer-Lytton –
Impactful and effective technical report writing is an essential part of the foundation of good business; the ability to report concisely and effectively to your employees, colleagues, customers and the public, will greatly assist you to get ahead. Differentiate yourself from the competition by learning the fundamentals of advanced business writing while discovering the power of effective technical report writing skills.
This specially designed 2-day training helps develop and refine your technical report writing skills. It empowers you to present information in an effective manner that assists your readers to solve a particular technical problem. Your active participation in our program provides you with a rigorous training environment, enabling you to apply and sustain your learning with the aim of forming winning habits
At the end of the training, you should have gained the ability to create a positive impact at every opportunity where technical report writing is required
Impress The Point! Through Effective Technical Report Writing focuses on the following areas:
Being able to capture and maintain attention during a presentation is a must-have skill. Effective delivery and an impactful presence can help get a message across and influence an audience in memorable ways. It can boost the
presenter’s credibility and confidence that persists in all aspects of work and life – from selling to a client to inspiring your team. Today, with the onset of online meetings, there are now additional challenges to overcome.
This course teaches how to properly refine your business presentations for maximum influence, credibility, and impact. Each module provides the knowledge and tactics that will empower participants to communicate confidently and competently to all types of audiences.
Interpersonal skills is a life skill aimed at building strong personal and professional achievement. Many employers look at this life skill as a differentiator between a good and great employee. Organizations are looking for people who can work well with team members and interact effectively with people within and outside the department. Since people are uniquely and predictably different, it is pertinent to understand individual behavioral together with strategic interpersonal communication, negotiation and conflict resolution techniques to enrich effective interpersonal skills and maintain a win-win harmonious workplace relationship.
“Everyone remembers a good story. Whether they heard it on the radio, read about it or saw it unfold on live television, good stories tend to stick with us, regardless of the subject matter.”
Everybody has a favourite ad. We remember them from our emotional attachment to them. This shows the effect storytelling can have on those you seek to engage with. Allow people to get a sense of who you are by telling great stories about your brand.
A good story can be most effective when told by a great storyteller. Effective storytellers capture their audience, lead them in any direction necessary and leave them with new knowledge or a value – one they may carry with them for the rest of their lives. It can be applied in presentations, e-mails, and different kinds of written and verbal communication.
Storytelling is a skill. Similar to learning a musical instrument, it needs to be taught and practiced before you can start using it in your professional life. Learning to be an effective storyteller comes with an array of benefits.
Whether personal or business, the ability to compose efficient and effective email is super useful – both in terms of productivity and responsiveness. We’re all busy, and we’ve all received long, ambiguous and rambling email. Ironically, most of us have also been guilty of writing such verbose email while requesting for someone else’s time.
Our goal is to construct email that:
This two-day, hands-on EDU-SDWANDM4: VMware SD-WAN: Deploy and Manage [V4.x] training course provides you with the knowledge, skills, and tools to achieve competency in deploying and managing the VMware SD-WAN by VeloCloud® environment.
In this course, you are introduced to workflows of various software-defined WAN constructs along with several operational tools that help you deploy and manage VMware SD-WAN by VeloCloud.
Your call center is an integral part of your customer relationship management. Your representatives are ambassadors, and every time one of your customers contacts your organization, it is a moment of truth-a chance for your organization to shine. Call centers have a huge impact on customer retention, and in the end analysis, your revenue and profit. Delivering consistent, quality service is not accomplished by accident. We know that it takes a great deal of training and preparation to succeed.
The situation is complicated because customers now contact you via e-mail, the web, mail, and by telephone. Customers expect you to deliver seamless, integrated service regardless of the method of contact. This is a huge challenge whether you are implementing a new software solution, increasing the number of call center representatives, starting a new company, or offering new products and services. It is proven that a well-trained and supported representative is less likely to leave your organization. Decreased turnover equals reduced costs and a better bottom line.
This course provides the learners with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good etiquette, offers tips for building trust over the telephone and discusses important non-verbal actions that are present in most telephone interactions. A warm, helpful, professional and friendly voice on the phone can build customer loyalty. The lack of, could drive them to your competitor. Extend the common courtesies to your callers and create a reputation of legendary service to keep your customers coming back
The purpose of this program is to impart the necessary customer service skills to the personnels who manage the call center, front office counters and service centre as well as those who deal with the distributors. Emphasis will be given to train the participants on the methods and techniques in providing excellent customer service to walk-in customers and customers over the phone. They will also learn professional methods to deal with difficult customers as well as promoting and up-selling products
If it’s your job to deal and respond to complaints, you are your organization’s most valuable ambassador! As you learn how to handle difficult situations with greater confidence and skill, you will develop rapport with your customers, save your company’s money and image as well as procure long-term repeated business.
The interactions a student has with your front-line and academic staff members are crucial to engagement and retention. This program is designed especially for team members who want to learn how to improve customer service for students and parents. This program uses a mix of instructive, interactive, and working sessions; learn how to set your institution apart from the competition with superior customer service. The instructor will help you better understand and apply the service standards that matter such as:
You will also learn how to deal with conflict based on your communication style, techniques for managing angry or frustrated customers, methods for de-escalating conversations, and ways to prevent yourself from getting pulled into emotional confrontations
In a world that never stands still, we help you move forward.
With over 30 years of experience, Trainocate has been empowering individuals and businesses to build the essential skills that drive growth and success. Whether it’s professionals advancing in their careers or organizations transforming their workforce, our training programmes deliver results.
Specializing in cloud computing, data & AI, cybersecurity, and digital leadership, our training is powered by industry-leading technology partners like AWS, Alibaba Cloud, Cisco, EC-Council, Fortinet, Google Cloud, IBM, ISACA, ISC2, Microsoft, NetApp, Nutanix, Oracle, Palo Alto, Splunk, Red Hat, Rocheston, Trend Micro, and VMware.
Trainocate Group operates in 24 countries blending global expertise with localized insights to train the next generation of tech professionals and business leaders.
Trainocate Malaysia, based in KL Eco City, is proud to be an HRD Corp Registered Training Provider and a Yayasan Peneraju ALTI, driving workforce development across Malaysia.
