This four-day, hands-on EDU-DCVCTS: VMware Data Center Virtualization: Core Technical Skills training course is an introduction to VMware vSphere®. In this course, you acquire the skills needed to perform Day 2 operational tasks that are typically assigned to the roles of operator or junior administrator in a vSphere environment.
Product Alignment
This CASM: Certified Agile Service Manager course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done. This course may be eligible for PMI’s PDUs.
Discover Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate.
Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers.
This MB-240T00: Microsoft Dynamics 365 Field Service course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions.
Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This Microsoft official course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.
The PRINCE2 Agile® Practitioner course stands at the forefront of project management innovation, offering the perfect blend of agile’s adaptability with the structured oversight of the globally acclaimed PRINCE2® framework. This blend is designed to suit any project across various industries, marking it as the quintessential solution for contemporary project management challenges.
Tailored for those already versed in PRINCE2®, this advanced module aims to augment your project management toolkit by integrating agile methodologies into your PRINCE2® practices.
Through this course, you’ll learn how to infuse agile’s responsiveness and efficiency into PRINCE2® projects, ensuring a balanced approach that leverages the best of both worlds.
The PRINCE2 Agile® Practitioner is an invaluable asset for PRINCE2® veterans seeking to customize project controls for agile environments and for agile aficionados aiming to familiarize themselves with PRINCE2®’s governance standards.
Our PRINCE2 Agile® Foundation certification course is the perfect starting point for individuals new to PRINCE2 or working in agile project environments. Gain an in-depth understanding of how to blend PRINCE2 methodologies with agile practices for optimal project success.
Navigating the complexities of project management requires a blend of robust methodologies and flexible practices. The PRINCE2 Agile® Foundation certification is the golden key for professionals looking to thrive in agile project environments while leveraging the structured approach of PRINCE2.
This certification is specially designed for those new to PRINCE2 and working within agile settings, aiming to equip them with the knowledge to merge the best of both worlds for project success. Let’s dive into what makes this certification essential for modern project managers and team members alike.
The PRINCE2 Agile Foundation course offers a comprehensive introduction to the PRINCE2 framework, renowned for its widespread application in project management, alongside an immersive exploration of agile methodologies that champion flexibility and quick response to change.
Participants will discover how to synergize these methodologies to optimize project outcomes, ensuring they’re well-prepared to tackle the challenges of today’s dynamic project environments.
It’s one thing to be a manager—but being an effective team leader takes special skills, knowledge and practice.
This AMA-2508: Improving Your Managerial Effectiveness course will help you build a high-performing team by becoming a learning leader and partner, developing your team’s ability to work together, and resolving conflict. Through lectures, discussions, self-assessments and other activities, you will gain insights about yourself and your role as a manager, as well as how your behaviors and ability to coach and mentor team members impacts their performance.
In addition, you will apply what you learn to a prepared case study, plus a situation within your own team, and then share your solutions.
Feel empowered to hit the ground running with the skills learned in this course.
Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.
In this high-impact, 2-days AMA-2243: Making the Transition from Staff Member to Supervisor seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.
Creative thinking is essential to your business!
Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.
You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team
This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.
Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.
It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.
Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.
We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.
The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.
In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.
This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.
In a world that never stands still, we help you move forward.
With over 30 years of experience, Trainocate has been empowering individuals and businesses to build the essential skills that drive growth and success. Whether it’s professionals advancing in their careers or organizations transforming their workforce, our training programmes deliver results.
Specializing in cloud computing, data & AI, cybersecurity, and digital leadership, our training is powered by industry-leading technology partners like AWS, Alibaba Cloud, Cisco, EC-Council, Fortinet, Google Cloud, IBM, ISACA, ISC2, Microsoft, NetApp, Nutanix, Oracle, Palo Alto, Splunk, Red Hat, Rocheston, Trend Micro, and VMware.
Trainocate Group operates in 24 countries blending global expertise with localized insights to train the next generation of tech professionals and business leaders.
Trainocate Malaysia, based in KL Eco City, is proud to be an HRD Corp Registered Training Provider and a Yayasan Peneraju ALTI, driving workforce development across Malaysia.