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  • 2 Days ILT, VILT

    The ELAvate Service Coaching Skills (ESCS) is an intensive two-day workshop designed for service managers and leaders aiming to elevate their team’s performance and foster a high-performance service culture. By mastering a proven coaching framework, participants will learn to drive measurable improvements in team performance, enhance customer satisfaction and loyalty, and significantly increase employee engagement and retention. 

    The program’s methodology is highly interactive, moving beyond theory to focus on practical application. Through hands-on exercises, real-life case studies, and structured coaching simulations, participants build the confidence and competence to apply their new skills immediately in the workplace. 

    The workshop is structured around four key areas of coaching: 

    • Why Coach: The Coaching Mindset & Environment 
    • What to Coach: Identifying and Defining Excellence 
    • How to Coach: The Mechanics of Coaching Conversations 
    • When to Coach: Implementing a Sustainable Coaching Rhythm 
  • 2 Days ILT, VILT

    As Dr. John Maxwell says, “Leadership is Influence, nothing more, nothing less.” Every client meeting, product demo, and proposal presentation is an opportunity to lead—to influence your prospect’s perspective, build trust in your solution, and move them decisively to action. 

    The ELAvate Sales Presentation Skills for Sales Professionals workshop is designed to transform you from a presenter into a powerful influencer. We go beyond standard public speaking tips to equip you with the strategic skills needed to command any room, connect with any audience, and consistently drive sales results. 

    This isn’t a passive lecture; it’s an interactive skills lab. Through hands-on practice, on-the-spot coaching, video-recorded feedback, and self-analysis, you will master the art and science of persuasive sales presentations. 

  • 2 Days ILT, VILT

    In today’s fiercely competitive market, simply having a good product is not enough. This workshop transforms your sales team’s skills into a decisive strategic asset, equipping them to not only compete but to win. 

    Participants will learn and apply The Competitive Selling Process, a continuous cycle of rigorous analysis and precise execution. The program moves beyond traditional sales techniques, focusing on how to assess the complete competitive landscape, strategically position your solution, and apply that intelligence directly within customer conversations.  

    The ultimate goal is to elevate salespeople from product vendors to trusted business advisors who can confidently outmaneuver the competition. By mastering this strategic approach, your team will learn to protect market share, shorten sales cycles, and articulate value in a way that leaves a lasting, winning impression

  • 2 Days ILT, VILT

    The ELAvate Sales Coaching Plus (ESC) is an intensive two-day workshop designed for sales managers and leaders aiming to elevate their team’s performance and foster a high-performance sales culture. The program provides a comprehensive framework, practical tools, and proven strategies to transform managers into effective coaches. 

    The workshop is structured around four key areas: Why, What, How, and When to Coach. Participants begin by exploring the fundamentals of coaching, understanding its challenges and rewards, and learning how to establish a collaborative sales environment using the ELAvate Ethics. The program then focuses on defining and evaluating superior sales performance using tools like the Salesperson Development Checklist. 

    A significant portion is dedicated to hands-on application, where leaders learn to conduct different types of coaching conversations—from giving recognition to providing constructive feedback and handling difficult situations. The course emphasizes actionable coaching, guiding managers on how to implement a formal coaching process, build long-term development plans, and use joint sales calls for focused training. The learning is reinforced through interactive exercises, real-life scenarios, mastery tests, and tools like a skills diary and coaching scorecards to ensure measurable improvements in sales results and team engagement. 

  • 2 Days ILT, VILT

    The ELAvate Negotiation Skills (ENS) is an advanced two-day workshop designed for experienced B2B sales professionals, account managers, and anyone involved in the B2B sales process. The core philosophy of the program is to move beyond simple deal-closing to crafting “win-win-win” (win³) agreements, which provide real value to the customer, ensure long-term success for the organization, and build lasting credibility for the salesperson. 

    The workshop provides a structured process for building profitable client relationships. It is based on extensive negotiation research, has been updated for the Asian context, and includes practical tools like a detailed Negotiation Planner. Participants engage in pre- and post-workshop mastery tests and receive coaching to refine their approach, ensuring they can achieve measurable improvements in their negotiation outcomes. 

  • 2 Days ILT, VILT

    The “Key Account Strategies (KAS)” by ELAVATE! is an advanced two-day workshop designed for sales professionals and key account managers involved in B2B large key account management. It aims to equip participants with proven strategies, processes, and tools, notably the “Key Account Planner,” to develop robust, customer-centric account plans. The program focuses on accelerating growth, strengthening customer relationships, and maximizing ROI in large, key accounts. 

    Key features include an upgrade for Asian Key Accounts (as of 2020), reinforcement of PSS+ skills, an exclusive 6-section Key Account Planner, and the use of DISC customer behaviors. The workshop is customizable and promises measurable ROI through increased sales, customer retention, enhanced competitive edge, and a scalable, standardized approach to account management. It is part of the broader ELAvate Sales Suite, which also includes Consultative Selling Skills, ELAvate Negotiation Skills, and ELAvate Sales Coaching. Participants should have a proven track record in B2B selling skills and will undergo pre- and post-workshop mastery tests. 

  • 2 Days ILT, VILT

    The ELAvate! Consultative Selling Skills (CSS) workshop is a two-day, high-impact program designed to equip B2B sales professionals with advanced strategies and communication skills. Its primary goal is to help sales teams differentiate themselves in a competitive market by developing high-trust, long-term customer relationships that advance sales and sustain loyalty. 

    The workshop emphasizes practical application, incorporating foundational B2B selling skills with the advanced COIN probing process. It aims to move sales discussions forward through structured processes, overcome customer resistance, and ensure clear next steps for mutual progress. Participants will receive pre- and post-workshop mastery tests, real-time coaching, and practical tools like a CSS Skill Guide Card and a Reusable Pre-Call Planner. 

    The CSS workshop is part of the broader ELAvate Sales Suite and boasts features like a proven track record in Bahasa Indonesia, a new Asian version, and content based on research from AchieveGlobal, SPIN, and ELAvate. It is tailored for sales professionals, account managers, and anyone involved in the B2B sales process, whether in-person or virtual. The program promises to help organizations foster stronger customer relationships, improve sales team efficiency, and achieve measurable improvements in sales outcomes.

  • FT-FAZ-ANS: FortiAnalyzer Analyst

    Price range: RM4,750.00 through RM5,650.00
    1 Day ILT, VILT

    An integrated security architecture with analytics and automation capabilities to dramatically improve visibility and response.

    In this FortiAnalyzer Analyst course, you will learn the fundamentals of using FortiAnalyzer for centralized logging. You will also learn how to identify current and potential threats through log analysis. Finally, you will examine the management of events, incidents, reports, and task automation with playbooks. These skills will provide you with a solid foundation for becoming a SOC analyst in an environment using Fortinet products.

    Product Versions: FortiAnalyzer 7.2

  • FT-FAZ-ADM: FortiAnalyzer Administrator

    Price range: RM4,750.00 through RM5,650.00
    1 Day VILT

    In this FortiAnalyzer Administrator course, you will learn how to deploy, configure, and secure FortiAnalyzer. You will also learn how to register and manage devices with FortiAnalyzer. Finally, you will explore the fundamentals of the logging and reporting management capabilities included in FortiAnalyzer. These skills will provide you with a solid foundation for becoming a professional FortiAnalyzer administrator.

    Product Versions: FortiAnalyzer 7.2

  • 5 Days SPVC

    This course teaches application developers how to set up a Controller application and effectively use Controller in their organization’s consolidation process. Students will also design and generate financial reports using Controller. Through a series of lectures and hands-on exercises, students will set up a Controller application by creating the necessary structures (such as accounts and companies), and then test the application to ensure that it works properly. Students will also learn how to work with currency translation, allocations, intercompany transactions, investments in subsidiaries, advanced formula calculations, and user-defined business rules, as well as define configuration settings and user access to the application.

    If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

  • 5 Days ILT, VILT, SPVC

    An updated version of this course is available. For more information, click WebSphere Application Server V9 Administration (ZA590G).

    This course is also available as classroom course WebSphere Application Server V8.5.5 Administration (WA855G).

    This course teaches you the skills that are needed to install and administer IBM WebSphere Application Server V8.5.5. This release offers users enhanced support for standards, emerging technology, and a choice of development frameworks.

    In this course, you learn how to install, configure, and maintain IBM WebSphere Application Server V8.5.5 base, Network Deployment (ND), and the Liberty profile. You learn how to deploy enterprise Java applications in a single computer or clustered configuration. In addition, you learn how to work with features of WebSphere Application Server V8.5.5, such as IBM Installation Manager, WebSphere Customization Toolbox, security enhancements, Intelligent Management, and centralized installation.

    Throughout the course, hands-on exercises and demonstrations reinforce lecture content and give you practical experience with WebSphere Application Server V8.5.5. You complete tasks such as installing and assembling applications, applying problem determination techniques, configuring a clustered environment, and working with fine-grained administrative security.

    If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

  • 5 Days SPVC

    This course is also available as classroom course IBM Integration Bus V10 Application Development I (WM666G).

    IBM Integration Bus provides connectivity and universal data transformation in heterogeneous IT environments. It enables businesses of any size to eliminate point-to-point connections and batch processing, regardless of operating system, protocol, and data format.

    This course teaches you how to use IBM Integration Bus to develop, deploy, and support message flow applications. These applications use various messaging topologies to transport messages between service requesters and service providers, and also allow the messages to be routed, transformed, and enriched during processing.

    In this course, you learn how to construct applications to transport and transform data. The course also explores how to control the flow of data by using various processing nodes, and how to use databases and maps to transform and enrich data during processing. You also learn how to construct data models by using the Data Format Description Language (DFDL).

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