This Networks and Infrastructure Fundamentals Certificate course introduces you to network and infrastructure, a growing and rapidly changing field that is becoming increasingly vital to business survival, job stability, and national security.
-
This Software Development Fundamentals Certificate course introduces you to software development, a growing and rapidly changing field that is becoming increasingly vital to business survival, job stability, and national security.
-
In this CompTIA certification course, students will identify PC components, work with files and folders, and conduct basic software installations. As one of the top IT certifications for beginners globally, this course will provide students with the fundamental skills and concepts required to maintain, support, and work efficiently with personal computers.
In addition, it covers the essential skills and information needed to set up, configure, maintain, troubleshoot, and perform preventative maintenance of the hardware and software components of a basic personal computer workstation and basic wireless devices. Students will also implement basic security measures and implement basic computer and user support practices.
-
Stay Ahead in a Digital World: Understand and Implement IT Governance & Risk Management.
This hugely popular ITGRM: IT Governance and Risk Management provides a comprehensive review of the knowledge required for understanding IT Governance & Risk Management strategies. Students can use this crash course to review what they already know about IT Governance & Risk Management, pinpoint any gaps in their understanding and provide high level mitigation to address IT Governance & Risk Management gaps.
The establishment of efficient IT governance is of the utmost importance with regard to the problem-free operation of IT businesses. The organization’s business goals can more easily be accomplished with the assistance of this concept when applied to its information systems. If you do not put into practice IT governance, it will become ineffective and may even be detrimental to the company.
It is no longer necessary to argue that effective governance of information technology is essential because society and various markets are continuously undergoing change. It is a requirement for every business. In today’s world, where information occupies such an important role in our society, having strong governance in place for our information technology systems is absolutely necessary to ensure their smooth operation. By producing value, it ensures that the money your company invests in information technology will be put to good use.
-
The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organizations, and their stakeholders.
Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organisations understand the value of Business Relationship Management as well as its key concepts and challenges. Professionals should be able to use these concepts to deliver return on investment in digital technology, develop and apply service relationship models and integrate Business Relationship Management in the organisation’s service value streams for a holistic and end-to-end approach.
-
ITIL 4 Specialist: Collaborate, Assure & Improve
The ITIL® 4 Specialist: Collaborate, Assure and Improve is a combined practice module that aims to help IT professionals collaborate effectively, ensure quality, and drive improvement with a combination of five practices.
The ITIL® 4 Specialist: Collaborate, Assure and Improve course covers the key concepts of five ITIL practices, namely:
- Relationship Management
- Supplier Management
- Service Level Management
- Continual Improvement
- Information Security Management
-
Many city landmarks offer panoramic views from their observation decks. From a high viewpoint, the distances between some buildings might be closer and others further apart, than at first glance. Perspective is key and necessary component for the successful delivery of mature technology-enabled services.
In service management, two vital elements for success are perspective and flexibility:
- Perspective: understanding the overall picture of what a service does and how it is delivered. This involves a wide variety of skills, processes, knowledge, tools, and technologies to deliver business and customer value.
- Flexibility: involves using the portfolio of tools and artefacts appropriately within complex environments. Service management is not a one-size-fits-all approach. The expectations around the customer experience and business value cannot be met with a single and isolated view.
Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution.
The ITIL 4 Specialist: Create, Deliver and Support (CDS) course helps ITSM practitioners assimilate further into the emerging practices of ITIL4 – specifically in the areas of the Service Value Stream and the use of the Value Stream with a specific focus on the creation, delivery and support of new services, and the provisioning of user support.
Relevant supporting ITIL Practices to these value streams are examined. Team collaboration, integration and organizational cultural aspects critical to the success of the adoption of the value streams are discussed. The course also covers the management and prioritization of work through several techniques and scrutinizes the contribution of continual improvement.
This interactive course is essential to the development of the modern-day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business.
-
Digital and information technologies have changed the world. Every aspect of life has been impacted in some way by technology that did not exist just 50 years ago. Digital and information technologies have disrupted the business world, but they have also provided the keys to success. Each wave of innovation brings opportunities and capabilities to those organizations that are willing to change how they think and work.
The disruptive nature of innovations like artificial intelligence, machine learning, virtual working, and internet of things is compounded by the frequency of the innovations. Organizations must adapt quickly and repeatedly; continually adjusting their strategies.
The IITL 4 Leader: Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.
The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.
The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).
In this course, there is a mandatory case study assessment for student to pass prior to taking up the actual exam. This assessment is an open-book assessment with the passing score of 75% (30 correct out of 40).
-
Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL 4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.
The ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve certification course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL 4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.
Level up your skills and stand out with a globally recognized ITIL 4 certification with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.
-
This ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value certification module provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key customer/user experience and journey mapping concepts. Take what was established as THE best practice guidance of IT Service Management – then make it better.
ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Specialist: Drive Stakeholder Value (DSV) course helps ITSM practitioners assimilate further into the emerging practices of ITIL 4 – specifically in the areas of guiding stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services.
This interactive course is essential to the development of the modern-day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business. Successfully obtaining the ITIL 4 Drive Stakeholder Value qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows.
-
This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value. Take what was established as THE best practice guidance of IT Service Management – then make it better.
ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL 4 Specialist: High Velocity IT (HVIT) course helps ITSM practitioners assimilate further into the emerging practices of ITIL 4 – specifically in the areas of guiding practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working. It also covers Agile and Lean, and technical practices and technologies such as the Cloud, Automation, and Automatic Testing.
This interactive course is essential to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business. Successfully obtaining the ITIL 4 High Velocity IT qualification is one of the pre-requisites for the designation of ITIL4 Managing Professional.
-
ITIL 4 Specialist: IT Asset Management
The ITIL 4 Specialist: IT Asset Management certification course is designed for IT professionals involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.
Based on the ITIL 4 framework, this ITIL 4 certification provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management and its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance. The guidance in this course will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and assess the sustainability of IT asset decommissioning and disposal.
