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  • IT Service Management Training & Certification

    ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve Certification

    RM7,000.00
    4 Days ILT, VILT

    Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL 4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.

    The ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve certification course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL 4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.

  • IT Service Management Training & Certification

    ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value Certification

    RM7,000.00
    4 Days ILT, VILT

    This ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value certification module provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key customer/user experience and journey mapping concepts.

    Understanding Stakeholder Needs And Expectations: Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.

    • Customer Experience Management: Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.
    • Service Relationships: Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.
    • Value Co-creation: Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.
    • Service Level Management: Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.
    • Service Metrics And KPIs: Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.
    • Customer Journey Mapping: Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.
    • Service Improvement: Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.
    • Communication And Collaboration: Foster positive stakeholder relationships through effective communication and collaboration.
  • IT Service Management Training & Certification

    ITIL4-HVIT: ITIL 4 Specialist High Velocity IT Certification

    RM7,000.00
    4 Days ILT, VILT

    This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value.

    • Digital Transformation Strategies: Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
    • Agile and DevOps Principles: Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
    • Lean and Continuous Improvement: How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
    • Automation: Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation
    • Digital Product Management: Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
    • Service Resilience: Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
    • Service Performance Metrics: Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
    • Customer-Centric Approaches: Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
    • Culture: Recognize the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
  • IT Governance Training and Certification

    COBIT2019F: COBIT 2019 Foundation

    RM4,500.00
    3 Days ILT, VILT

    COBIT 2019 helps enterprises maximize the value of their technology investments. Throughout its history, COBIT has been used by enterprises around the world to significantly and sustainably improve the management of enterprise IT and governance.  In the age of technology-enabled business strategies, the COBIT 2019 framework has emerged as an indispensable framework.

    COBIT 2019 builds on the popular COBIT5 framework which provides globally accepted principles, practices, analytical tools and models designed to help business and IT leaders maximize trust in, and value from, their enterprise’s information and technology assets. COBIT 2019 continues to integrate existing ISACA risk and value management frameworks into an established governance framework provided for in earlier versions of COBIT.

    COBIT 2019 provides upgraded guidance to executives and those charged with making decisions concerning the use of technology in support of organizational objectives. This framework helps both business and technology leaders address the needs of all stakeholders, from shareholders to regulators, across the enterprise.

  • Cybersecurity Training & Certification

    CGEIT: Certified in the Governance of Enterprise IT

    RM9,000.00
    4 Days ILT, VILT

    IT systems are continually evolving to ensure competitiveness, enable reach to global markets and handle external pressures such as regulation. By managing, advising and assessing the enterprise’s IT infrastructure and processes, individuals play a role in IT governance and provide significant support to the board of directors and executive management.

    The Certified in the Governance of Enterprise IT® (CGEIT®) program supports increasing business demands and recognizes the wide range of professionals whose knowledge and application of IT governance principles are key to managing the forces of transition.

    Learn more about Malaysia’s Top Cybersecurity Strategies and Trends in 2024.

    Here are five insightful blog posts about ISACA and its cybersecurity certifications. Each one focuses on a different aspect of how ISACA’s training can enhance your cybersecurity career, take a read: 

    → Top ISACA Cybersecurity Certifications 2024 | Career Advancement 

    → Incorporating ISACA Certifications into Corporate Training Program 

    → ISACA’s CISM vs CRISC: Which Certification Is Right for You? 

    → Your Ultimate Guide to the ISACA CISM Certification 

    → Become a leader with ISACA: Cybersecurity Leadership 

    Explore more about cybersecurity certifications with our cybersecurity training and certifications guide.

  • Cybersecurity Training & Certification

    CRISC: Certified in Risk and Information Systems Control

    RM9,000.00
    4 Days ILT, VILT

    The only globally accepted IT risk management certification for professionals with three or more years of experience.

    This credential demonstrates expertise in identifying and managing enterprise IT risk and implementing and maintaining information systems controls. CRISC can enhance your IT team’s credibility with stakeholders and clients.

    The artificial intelligence revolution is rewriting the rules of cybersecurity, and the financial stakes are massive. AI-powered cybersecurity will skyrocket from $15 billion in 2021 to a staggering $135 billion by the end of the decade – Artificial Intelligence in Cybersecurity Market Analysis

    In this course, you’ll cover all four domains of the Certified in Risk and Information Systems Control (CRISC) exam and gain the knowledge and concepts required to obtain CRISC certification. Since its inception in 2010, the CRISC certification is for IT and business professionals who identify and manage risks through the development, implementation, and maintenance of appropriate information systems (IS) controls.

    Here are five insightful blog posts about ISACA and its cybersecurity certifications. Each one focuses on a different aspect of how ISACA’s training can enhance your cybersecurity career, take a read: 

    Explore more about cybersecurity certifications with our cybersecurity training and certifications guide.

  • Cybersecurity Training & Certification

    CISA: Certified Information Systems Auditor

    RM9,500.00
    5 Days ILT, VILT

    Validate your expertise and get the leverage you need to move up in your career.

    In this course, you’ll cover all five domains of the Certified Information Systems Auditor (CISA) exam and gain the knowledge and technical concepts required to obtain CISA certification. Since its inception in 1978, the CISA exam has become the gold standard of excellence in IS auditing, control, and security.

    Our experts have created a study guide of relevant, up-to-date information, including summary charts, insightful data, and practice exams.

    Here are five insightful blog posts about ISACA and its cybersecurity certifications. Each one focuses on a different aspect of how ISACA’s training can enhance your cybersecurity career, take a read: 

    Explore more about cybersecurity certifications with our cybersecurity training and certifications guide.

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    AN10G: AIX Basics

    RM4,844.00
    3 Days ILT, VILT

    This course enables you to perform everyday tasks using the AIX operating system. Learn to perform everyday tasks using the AIX operating system.

    This course provides lectures and hands on labs in an instructor lead course environment, either in a face-to-face classroom or in a live virtual classroom environment (ILO – Instructor Led Online). The lab images are using the AIX 7.2 operating system.

  • IT Infrastructure Training and Certification

    OP05G: Introducing z/OS UNIX System Services

    RM5,440.00
    3 Days ILT, VILT

    This course describes how open standards are implemented in a z/OS system by z/OS UNIX. UNIX System Services are introduced, and the role of z/OS as a server in the open systems environment is discussed. This is an introductory level course. It provides an overview of z/OS UNIX System Services (usually abbreviated to z/OS UNIX) as seen by the user. Details of installation and implementation for system programmers are not covered in this course.

  • IT Infrastructure Training and Certification

    ZL00G: zVM and zLinux Bootcamp

    RM8,630.00
    5 Days ILT, VILT

    This ZL00G: zVM and zLinux Bootcamp course introduces the system programmer to the tasks required to support a z/VM operating system. It provides an overview of the processes required to install z/VM and perform the required tailoring steps to support guest operating system virtual machines and CMS users. The students will leave the course with the knowledge to perform the steps to add guest systems and other virtual machines to the z/VM system, to apply service to the z/VM system, and to define a minimal TCP/IP configuration. Additionally this course is designed to teach the implementation of SUSE Linux on System z.

  • Analytics and Data Training and Certification

    CV964G: Db2 12 for z/OS SQL Performance and Tuning

    RM5,440.00
    3 Days ILT, VILT

    This CV964G: Db2 12 for z/OS SQL Performance and Tuning course is designed to teach the students how to prevent SQL performance problems and how to improve the performance of existing SQL.

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    ES10G: Fundamental System Skills in Z/OS

    RM8,630.00
    5 Days ILT, VILT

    This course is designed to teach students the fundamental practical skills to navigate and work in a z/OS environment. This includes the use of ISPF/PDF dialogs, TSO/E commands, JCL, UNIX System Services shell, and Book Manager.

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2025 Top 20 IT Training Company
HRD Corp Training Provider 2
2025 Top 20 IT Training Company
HRD Corp Training Provider 2

Trainocate: A Global Leader in Technology, Business, and People Development

In a world that never stands still, we help you move forward.

With over 30 years of experience, Trainocate has been empowering individuals and businesses to build the essential skills that drive growth and success. Whether it’s professionals advancing in their careers or organizations transforming their workforce, our training programmes deliver results.

Specializing in cloud computing, data & AI, cybersecurity, and digital leadership, our training is powered by industry-leading technology partners like AWS, Alibaba Cloud, Cisco, EC-Council, Fortinet, Google Cloud, IBM, ISACA, ISC2, Microsoft, NetApp, Nutanix, Oracle, Palo Alto, Splunk, Red Hat, Rocheston, Trend Micro, and VMware.

Trainocate Group operates in 24 countries blending global expertise with localized insights to train the next generation of tech professionals and business leaders.

Trainocate Malaysia, based in KL Eco City, is proud to be an HRD Corp Registered Training Provider and a Yayasan Peneraju ALTI, driving workforce development across Malaysia.

© Copyright Trainocate 2026. All rights reserved. HRDC IT Training Provider Malaysia
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