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  • MB-230T01: Microsoft Dynamics 365 Customer Service

    Price range: RM2,800.00 through RM3,174.00
    3 Days ILT, VILT

    Discover Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate.

    Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.

    Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

  • 4 Days ILT, VILT

    Designed for IT professionals with technical expertise and experience in IS/IT security and control looking to transition from team player to manager.

    Data breaches, ransomware attacks and other constantly evolving security threats are top-of-mind for today’s IT professionals. With a Certified Information Security Manager® (CISM®) certification, you’ll learn how to assess risks, implement effective governance and proactively respond to incidents.

    The ISACA CISM certification can add credibility and confidence to interactions with internal and external stakeholders, peers, and regulators.

    This cybersecurity certification indicates expertise in information security governance, program development and management, incident management and risk management.

    Content in this course is:

    • Aligned with the CISM job practice
    • Adapted from the CISM Review Manual 16th Edition
    • Reviewed by subject matter experts that hold the CISM certification

    The course features an enhanced facilitator guide, additional participant resources, knowledge check questions from the CISM Questions, Answers and Explanations (QAE) database along with scenario-based activities and enrichment materials (articles, podcasts and whitepapers) selected from the ISACA website to provide learners with an opportunity to go deeper into specific areas related to the course content.

    Learn more about Malaysia’s Top Cybersecurity Strategies and Trends in 2024.

    Here are five insightful blog posts about ISACA and its cybersecurity certifications. Each one focuses on a different aspect of how ISACA’s training can enhance your cybersecurity career, take a read: 

    → Top ISACA Cybersecurity Certifications 2024 | Career Advancement 

     Incorporating ISACA Certifications into Corporate Training Program 

     ISACA’s CISM vs CRISC: Which Certification Is Right for You? 

     Your Ultimate Guide to the ISACA CISM Certification 

     Become a leader with ISACA: Cybersecurity Leadership 

    Explore more about cybersecurity certifications with our cybersecurity training and certifications guide.

  • 2 Days ILT, VILT

    The EXIN SIAM™ Foundation credential validates a professional’s knowledge about bringing together multiple service providers to strive for a common goal in order to support the client organization’s agreed objectives for service delivery.

    This certification includes the following topics:

    •  introduction to SIAM
    •  SIAM implementation roadmap
    • SIAM roles and responsibilities
    • SIAM practices
    • processes to support SIAM
    • SIAM challenges and risks
    • SIAM and other practices.

    SIAM is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI). In this certification, the term SIAM is used. The EXIN SIAM™ Foundation certification tests a candidate’s knowledge and understanding of the terminology and the core principles. The certification covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM. It also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes this certification knows how SIAM delivers business value and is able to contribute to the implementation and use of SIAM in an organization.

  • 3 Days ILT, VILT

    Service Integration and Management (SIAM) is a methodology used to manage and seamlessy integrate multiple service providers to ensure a single business-facing IT organization.

    The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN SIAM™ Professional can analyze, plan, build and inspect a multi-service provider environment.

  • 2 Days ILT, VILT

    Be a better, more effective manager or supervisor with AMA’s live online and in-person management courses.

    The solutions aren’t always found in “Management 101”—but in this AMA-2290: Managing The “Unmanageable” – Tough People, Tough Situation course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand.

    You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

  • 3 Days SPVC

    This DW613G: IBM BigInsights Foundation training course is for those who want a foundation of IBM BigInsights. This course consists of two separate modules.

    The first module is IBM BigInsights Overview and it will give you an overview of IBM’s big data strategy as well as a why it is important to understand and use big data. It will cover IBM BigInsights as a platform for managing and gaining insights from your big data. As such, you will see how the BigInsights have aligned their offerings to better suit your needs with the IBM Open Platform (IOP) along with the three specialized modules with value-add that sits on top of the IOP. Along with that, you will get an introduction to the BigInsights value-add including Big SQL, BigSheets, and Big R.

    The second module is IBM Open Platform with Apache Hadoop. IBM Open Platform (IOP) with Apache Hadoop is the first premiere collaborative platform to enable Big Data solutions to be developed on the common set of Apache Hadoop technologies. The Open Data Platform initiative (ODP) is a shared industry effort focused on promoting and advancing the state of Apache Hadoop and Big Data technologies for the enterprise. The current ecosystem is challenged and slowed by fragmented and duplicated efforts between different groups. The ODP Core will take the guesswork out of the process and accelerate many use cases by running on a common platform. It allows enterprises to focus on building business driven applications.

    This module provides an in-depth introduction to the main components of the ODP core –namely Apache Hadoop (inclusive of HDFS, YARN, and MapReduce) and Apache Ambari — as well as providing a treatment of the main open-source components that are generally made available with the ODP core in a production Hadoop cluster.

    IBM BigInsights v4 itself is built upon the ODP core and these other main open-source components.The relationships between the IBM Open Platform with Apache Hadoop and the BigInsights add-ons is covered briefly in Unit 1 – pro.

  • 3 Days ILT, VILT

    This CV853G: Db2 12 for z/OS Introduction to System Administration course provides students with an introduction to the skills and knowledge needed to administer a Db2 12 for z/OS system.

  • 4 Days ILT, VILT

    This CL487G: Db2 11.1 Quickstart for Experienced Relational DBAs course teaches you to perform, basic and advanced, database administrative tasks using Db2 11.1. These tasks include creating and populating databases and implementing a logical design to support recovery requirements.

    The access strategies selected by the Db2 Optimizer will be examined using the Db2 Explain tools. Various diagnostic methods will be presented, including using various db2pd command options. Students will learn how to implement automatic archival for database logs and how to plan a redirected database restore to relocate either selected table spaces or an entire database. The REBUILD option of RESTORE, which can build a database copy with a subset of the tablespaces, will be discussed.

    We will also cover using the TRANSPORT option of RESTORE to copy schemas of objects between two Db2 databases. The selection of indexes to improve application performance and the use of SQL statements to track database performance and health will be covered. This course provides a quick start to Db2 database administration skills for experienced relational Database Administrators (DBA).

    The lab demonstrations are performed using DB2 LUW 11.1 for Linux. For some lab tasks, students will have the option to complete the task using a DB2 command line processor, or using the graphical interface provided by IBM Data Server Manager.

  • 1 Day ILT, VILT

    EXIN Privacy & Data Protection Essentials (PDPE) is a certification that validates a professional’s knowledge about organizing the protection of personal data, the EU rules and regulations regarding data protection.

    Wherever personal data is collected, stored, used, and finally deleted or destroyed, privacy concerns arise. With the EU General Data Protection Regulation (GDPR) the Council of the European Union aims to strengthen and unify data protection for all individuals within the European Union (EU). This regulation affects every organization that processes personal data of EU citizens. The EXIN Privacy & Data Protection Essentials certification covers the main subjects related to the GDPR, which should be known by everyone working with personal data.

    The new standard in the ISO/IEC 27000 series: ISO/IEC 27701:2019 Security Techniques – Extension to ISO/IEC 27001 and ISO/IEC 27002 for Privacy Information Management – Requirements and Guidelines is useful for organizations that want to show compliance with the GDPR. The content of the new ISO standard helps fulfill the GDPR obligations to organizations regarding the processing of personal data.

    Neither the GDPR nor the ISO standard are exam literature. However, the literature matrix in Chapter 4 is designed to show the link between the exam requirements, the literature, the GDPR and the ISO/IEC 27701:2019 standard to give the certification a broader context.

  • 2 Days ILT, VILT

    EXIN Privacy & Data Protection Foundation (PDPF) is a certification that validates a professional’s knowledge and understanding of the protection of personal data, the EU rules and regulations regarding data protection.

    Wherever personal data is collected, stored, used, and finally deleted or destroyed, privacy concerns arise. With the EU General Data Protection Regulation (GDPR) the Council of the European Union aims to strengthen and unify data protection for all individuals within the European Union (EU). This regulation affects every organization that processes personal data of EU citizens. The EXIN Privacy & Data Protection Foundation certification covers the main subjects related to the GDPR.

    The new standard in the ISO/IEC 27000 series: ISO/IEC 27701:2019 Security Techniques – Extension to ISO/IEC 27001 and ISO/IEC 27002 for Privacy Information Management – Requirements and Guidelines is useful for organizations that want to show compliance with the GDPR. The content of the new ISO standard helps fulfill the GDPR obligations to organizations regarding the processing of personal data.

    Neither the GDPR nor the ISO standard are exam literature. However, the literature matrix in Chapter 4 is designed to show the link between the exam requirements, the literature, the GDPR and the ISO/IEC 27701:2019 standard to give the certification a broader context.

  • 3 Days ILT, VILT

    EXIN Privacy & Data Protection Professional is a certification that validates a professional’s knowledge and understanding of the European privacy and data protection legislation and its international relevance, as well as the professional’s ability to apply this knowledge and understanding to everyday professional practice.

    With the ever increasing explosion of information flooding the internet, every company needs to plan how to manage and protect privacy of persons and their data. Not without a reason, many new laws within the EU, as well as in the USA and many other regions, are formed in order to regulate both privacy and data protection.

    The European Commission has published the EU General Data Protection Regulation (GDPR), meaning that from the 25th of May 2018 on, all organizations concerned must comply with specific rules. This Practitioner certification builds on the subjects covered by the Foundation exam by focusing on the development and implementation of policies and procedures in order to comply with existing and new legislation, application of privacy and data protection guidelines and best practices, and by establishing a data protection management system (DPMS).

    The new standard in the ISO/IEC 27000 series: ISO/IEC 27701:2019 Security Techniques – Extension to ISO/IEC 27001 and ISO/IEC 27002 for Privacy Information Management – Requirements and Guidelines is useful for organizations that want to show compliance with the GDPR. The content of the new ISO standard helps fulfill the GDPR obligations to organizations regarding the processing of personal data.

    Neither the GDPR nor the ISO standard are exam literature. However, the literature matrix in Chapter 4 is designed to show the link between the exam requirements, the literature, the GDPR and the ISO/IEC 27701:2019 standard to give the certification a broader context

  • 5 Days ILT, VILT

    VMware Horizon 8: Infrastructure Administrator and Troubleshooting is a five-day combination course of VMware Horizon 8: Infrastructure Administration & VMware Horizon 8: Infrastructure Troubleshooting. This training collection gives you the skills to install and configure a virtual desktop infrastructure platform. This course builds your skills in installing and configuring VMware Horizon® through a combination of lecture and hands-on labs. You learn how to install and configure VMware Horizon® Connection Server™, VMware Unified Access Gateway™, how to configure a load balancer for use with Horizon, and how to establish Cloud Pod Architecture.

    Also, this course provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates.

    This course provides a challenge lab designed to present participants with infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment.

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