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  • 2 Days ILT, VILT

    Feel empowered to hit the ground running with the skills learned in this course.

    Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

    In this high-impact, 2-days AMA-2243: Making the Transition from Staff Member to Supervisor seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

  • 2 Days ILT, VILT

    It’s one thing to be a manager—but being an effective team leader takes special skills, knowledge and practice.

    This AMA-2508: Improving Your Managerial Effectiveness course will help you build a high-performing team by becoming a learning leader and partner, developing your team’s ability to work together, and resolving conflict. Through lectures, discussions, self-assessments and other activities, you will gain insights about yourself and your role as a manager, as well as how your behaviors and ability to coach and mentor team members impacts their performance.

    In addition, you will apply what you learn to a prepared case study, plus a situation within your own team, and then share your solutions.

  • 3 Days ILT, VILT

    Our PRINCE2 Agile® Foundation certification course is the perfect starting point for individuals new to PRINCE2 or working in agile project environments. Gain an in-depth understanding of how to blend PRINCE2 methodologies with agile practices for optimal project success.

    Navigating the complexities of project management requires a blend of robust methodologies and flexible practices. The PRINCE2 Agile® Foundation certification is the golden key for professionals looking to thrive in agile project environments while leveraging the structured approach of PRINCE2.

    This certification is specially designed for those new to PRINCE2 and working within agile settings, aiming to equip them with the knowledge to merge the best of both worlds for project success. Let’s dive into what makes this certification essential for modern project managers and team members alike.

    The PRINCE2 Agile Foundation course offers a comprehensive introduction to the PRINCE2 framework, renowned for its widespread application in project management, alongside an immersive exploration of agile methodologies that champion flexibility and quick response to change.

    Participants will discover how to synergize these methodologies to optimize project outcomes, ensuring they’re well-prepared to tackle the challenges of today’s dynamic project environments.

  • 2 Days ILT, VILT

    The PRINCE2 Agile® Practitioner course stands at the forefront of project management innovation, offering the perfect blend of agile’s adaptability with the structured oversight of the globally acclaimed PRINCE2® framework. This blend is designed to suit any project across various industries, marking it as the quintessential solution for contemporary project management challenges.

    Tailored for those already versed in PRINCE2®, this advanced module aims to augment your project management toolkit by integrating agile methodologies into your PRINCE2® practices.

    Through this course, you’ll learn how to infuse agile’s responsiveness and efficiency into PRINCE2® projects, ensuring a balanced approach that leverages the best of both worlds.

    The PRINCE2 Agile® Practitioner is an invaluable asset for PRINCE2® veterans seeking to customize project controls for agile environments and for agile aficionados aiming to familiarize themselves with PRINCE2®’s governance standards.

  • MB-240T00: Microsoft Dynamics 365 Field Service

    Price range: RM2,800.00 through RM3,174.00
    3 Days ILT, VILT

    Discover Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate.

    Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers.

    This MB-240T00: Microsoft Dynamics 365 Field Service course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions.

    Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This Microsoft official course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

  • 2 Days ILT, VILT

    This CASM: Certified Agile Service Manager course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

    As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.

    Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done. This course may be eligible for PMI’s PDUs.

  • EDU-DCVCTS: VMware Data Center Virtualization: Core Technical Skills

    Price range: RM9,300.00 through RM10,425.00
    4 Days ILT, VILT

    This four-day, hands-on EDU-DCVCTS: VMware Data Center Virtualization: Core Technical Skills training course is an introduction to VMware vSphere®.  In this course, you acquire the skills needed to perform Day 2 operational tasks that are typically assigned to the roles of operator or junior administrator in a vSphere environment.

    Product Alignment

    • VMware ESXi 7.0
    • VMware vCenter Server 7.0
  • 5 Days ILT, VILT

    Boost developer productivity and flexibility with VMware Integrated OpenStack.

    This five-day course provides you with the skills to build a private cloud using VMware® Integrated OpenStack on a proven VMware SDDC. Through a combination of lecture and hands-on labs, this course builds your skills in installing, configuring, and managing VMware Integrated OpenStack. You learn how to offer IaaS and PaaS with advanced networking and security features to end users using VMware Integrated OpenStack.

    Product Alignment

    • VMware Integrated OpenStack 7.0
  • 5 Days ILT, VILT

    Operate and manage successful cloud-service businesses using VMware Cloud director.

    In this five-day course, you focus on deploying, configuring, integrating, designing, and managing VMware Cloud Director™ 10.x network objects with VMware NSX-T Data Center.  This course also focuses on designing, integrating, configuring, and managing VMware Cloud Director™ 10.x with VMware NSX® Advanced Load Balancer™.

    This course also focuses on the VMware Cloud Director Migration tool, using which the system administrator can perform the actual migration by migrating the workload and networks of the organization VDC supported by VMware NSX® Data Center for vSphere® to the organization VDC supported by NSX-T Data Center in the same organization.

    This course also showcases how to monitor VMware Cloud Director networking objects using VMware vRealize® Operations™ and VMware vRealize® Operations Tenant App.

    Product Alignment

    • VMware vSphere®  7.0 U1
    • VMware Cloud Director 10.2.1
    • VMware NSX-T Data Center 3.0.1
    • VMware NSX Data Center for vSphere 6.4
    • VMware NSX Advanced Load Balancer 20.1.1
    • VMware vRealize® Operations Manager™ 8.2
    • VMware vRealize Operations Manager Tenant App 2.5
    • VMware vCloud® Usage Meter™ 4.3
  • 3 Days ILT, VILT

    SRE Practitioners deliver business value to customers through collaboration with DevOps teams and engineering of reliable, secure application environments and software systems.

    The Site Reliability Engineering Practitioner course introduces ways to economically and reliably scale services in an organization. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediation.

    The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

    The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption. This course positions learners to successfully complete the SRE Practitioner certification exam.

    This course may be eligible for PMI’s PDUs.

  • 3 Days ILT, VILT

    Start Your Disciplined Agile Journey.

    Do you want to accelerate value delivery at scale by moving beyond individual teams and applying Disciplined Agile across your organization?

    Disciplined Agile Value Stream Consultant (DAVSC) credential folds practices from Flow, Lean, the Theory of Constraints, and Organizational Development into Disciplined Agile to give you the tools to optimize enterprise-wide value streams.

    Filled with collaborative activities, supplemental reading and more, this 21 PDU instructor-led course goes beyond a single framework by teaching you the mindset, practices and tools to reduce waste and focus on what matters.

  • 5 Days ILT, VILT

    VMware Horizon 8: Infrastructure Administrator and Troubleshooting is a five-day combination course of VMware Horizon 8: Infrastructure Administration & VMware Horizon 8: Infrastructure Troubleshooting. This training collection gives you the skills to install and configure a virtual desktop infrastructure platform. This course builds your skills in installing and configuring VMware Horizon® through a combination of lecture and hands-on labs. You learn how to install and configure VMware Horizon® Connection Server™, VMware Unified Access Gateway™, how to configure a load balancer for use with Horizon, and how to establish Cloud Pod Architecture.

    Also, this course provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates.

    This course provides a challenge lab designed to present participants with infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment.

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