American Management Association - IT Training and Certification

TMY Human Capital Development Soft Skills Courses

AMA-1112: Data Analysis Fundamentals: A Hands-on Workshop

RM3,500.00

2 Days ILT, VILT

Learn how to find, analyze and transform information to build better strategies and make more effective decisions with AMA’s Analytical Skills courses.

Designed for those who have a basic familiarity with MS Excel and want to develop their ability to solve problems effectively and efficiently, this course goes beyond the qualitative side of data analysis to explore proven quantitative tools and methods for analyzing, interpreting, and utilizing data, so that more informed and reliable business decisions can be made.

Take this chance to add value to your organization by increasing your productivity in handling all the information and reports that pile up in the inbox every day—and lose the angst that goes with it!

AMA-2242: Moving from an Operational Manager to a Strategic Leader

RM3,500.00

2 Days ILT, VILT

Build proven leadership skills with AMA’s live online and in-person training courses.

Get the skills you need to lead. Being an effective leader requires having skills in areas that allow you to connect, motivate, and inspire.

This leadership seminar gives you the right practice to close the gap between where you are now and where you want to be. You’ll conduct SWOT analysis, leverage key prospects for strategic opportunities and inspire risk taking and innovation.

AMA-2290: Managing The “Unmanageable” – Tough People, Tough Situation

RM3,500.00

2 Days ILT, VILT

Be a better, more effective manager or supervisor with AMA’s live online and in-person management courses.

The solutions aren’t always found in “Management 101”—but in this AMA-2290: Managing The “Unmanageable” – Tough People, Tough Situation course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand.

You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

AMA-2508: Improving Your Managerial Effectiveness

RM3,500.00

2 Days ILT, VILT

It’s one thing to be a manager—but being an effective team leader takes special skills, knowledge and practice.

This AMA-2508: Improving Your Managerial Effectiveness course will help you build a high-performing team by becoming a learning leader and partner, developing your team’s ability to work together, and resolving conflict. Through lectures, discussions, self-assessments and other activities, you will gain insights about yourself and your role as a manager, as well as how your behaviors and ability to coach and mentor team members impacts their performance.

In addition, you will apply what you learn to a prepared case study, plus a situation within your own team, and then share your solutions.

AMA-2243: Making the Transition from Staff Member to Supervisor

RM3,500.00

2 Days ILT, VILT

Feel empowered to hit the ground running with the skills learned in this course.

Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-days AMA-2243: Making the Transition from Staff Member to Supervisor seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

AMA-2018: Strategic Thinking

RM3,500.00

2 Days ILT, VILT

Learn how to strengthen your strategic thinking skills and encourage it in others during this AMA-2018: Strategic Thinking training course. Through case studies and practical thinking exercises, you’ll stimulate your strategic thinking, learn to recognize patterns that impact strategy and enhance your abilities to generate new insights and ideas.

Come to your next strategic planning session with the best possible strategic ideas—and help your business move forward in an increasingly competitive world.

Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

AMA-2526: Strategic Planning

RM3,500.00

2 Days ILT, VILT

This AMA-2526: Strategic Planning course is designed to combine proven-by-practice methods with new insights and ideas from a wide range of current strategic thinking. Gain a wider perspective of the strategic planning process through breakout sessions, exercises and case applications.

Bring your strategic dilemmas to this program and get direction on analytical and organizational approaches.

AMA-2605: Extraordinary Productivity: The 5 Choices That Drive Success

RM3,500.00

2 Days ILT, VILT

This AMA-2605: Extraordinary Productivity: The 5 Choices That Drive Success productivity seminar combines current neuroscience research with proven productivity principles to help you better manage your decisions, attention, and energy.

You’ll learn how to apply a process—which incorporates the use of Microsoft Outlook®—to dramatically increase your ability to achieve life’s most important outcomes by consistently making choices that create extraordinary value for yourself and your organization. This solution not only produces a measurable increase in productivity but can also provide you with a renewed sense of engagement and accomplishment.

AMA-2906: Mindful Leadership: Cultivating Excellence from Within

RM3,500.00

2 Days ILT, VILT

“We take care of the future best by taking care of the present now.” ― Jon Kabat-Zinn

As a leader, how can you stay focused on what’s important when there are so many demands for your immediate attention? Ever-changing market conditions, gadget overload, conflicting information and “emergencies” of all kinds can hurt your ability to think with clarity and precision. Getting to sustainable excellence requires a different way to lead.

This is where mindfulness comes in. Practicing mindfulness helps you to tune in to what’s here and now, to be more present, awake and aware so you can access greater creativity, learning and personal growth. Attend this course to learn new habits that can help you begin to rewire your leadership behaviors as you inspire engagement, trust, authenticity and productivity in those around you.

AMA-2540: Managing Emotions in the Workplace: Strategies for Success

RM3,710.00

2 Days ILT, VILT

Unsure how to manage anger or frustration? Do you swallow your feelings until you can’t hold back, then say too much? Are you in charge of your emotions, or are they in charge of you?

If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You’ll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

AMA-2250: Building a Culture of Innovation for Hybrid and Virtual Teams

RM3,500.00

2 Days ILT, VILT

Successfully drive innovation in flexible work environments.

Get familiar with the science connecting team dynamics and innovation and learn to identify current drivers and barriers to innovation and their implications.

The modern workplace is here! For leaders like you whose team is co-located, remote or a combination, you’ve got to be ready to implement the next set of actions to build a culture in which innovation, creativity and collaboration can thrive regardless of any physical boundaries separating employees. Take charge and explore what’s possible for you in this course.

AMA-2295: Successfully Managing People

RM3,500.00

2 Days ILT, VILT

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

Motivate every member of your team—even if they don’t share your values
Use positive and corrective feedback to turn problem employees around and maximize productivity
Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

Practice adapting your style using case studies
Personal feedback from the instructor and peers
Pre- and post-seminar assessments
Tune-up materials to review what you’ve learned after the event
And additional resources to maximize your training goals

AMA-2177: Using Data to Drive Strategy

RM3,500.00

2 Days ILT, VILT

Whether you want to attract new customers, improve products, forecast sales or streamline operations, your decisions are much more effective when you put data to work for you.

What will you get when you use data to drive strategy? Higher revenue, and reliable and consistently predictable business results. Insights that become new ways of doing business. Quick and effective strategies to proactively navigate change.

This AMA-2177: Using Data to Drive Strategy course is your ticket to shift to higher gear and elevate you and your team to rise to a new level of success.

AMA-2146: Mastering the Art of Critical Conversations

RM3,500.00

2 Days ILT, VILT

If you’re like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.

AMA-2968: Virtual Presentation Certificate Program

RM3,500.00

2 Days VILT

This is the course that will help you take command. Learn how to present with impact and confidence through focused, expert-led practice. Discover how to effectively adapt your voice and body language, learn preferred ways to present slides, be able to moderate question-and-answer periods, and get strategies to engage your audience. You will practice presenting using Zoom technology and receive immediate feedback from your expert course leader and fellow participants. Come away from this 2-day program feeling confident and ready to present virtually—and with style and professionalism.

AMA-2960: Women’s Leadership Certificate Program

RM3,500.00

4 Days VILT

This unique 4-lessons program will provide you with the knowledge and tools to present yourself as a present and future leader, and to speak up and create value for your organization no matter what your role is. You’ll go beyond the fundamentals of communication and assertiveness skills and explore vision, negotiation and strategy—as well as powerful techniques to enable you to find your leadership voice and lead with courage and conviction.

First, the course will focus on self-awareness and effectively leading yourself. Next, your focus will shift to leading others and presenting yourself as someone who creates and adds value.

Upon completing this unique course, you’ll receive a special AMA Women’s Leadership Certificate, indicating that you’ve received in-person, hands-on training in leadership areas that are crucial for women who lead in business.

AMA-2501: Developing Executive Leadership

RM5,250.00

3 Days ILT, VILT

When you’re focused on your organization’s future every day of every workweek, it’s vital that you are well equipped to optimize your company’s performance—as well as your own career—with executive leadership training.

What does it mean to be an executive leader? It means you’re a visionary, a trailblazer, a strategist, a communicator, a coach, a diplomat and a politician. Pride, commitment and camaraderie. Those are the words you describe your team. You’re able to focus on the big picture and uphold high standards while wearing many hats. We know It takes laser-precise vision to be an executive leader. Join your peers in this course to craft your own leadership style, build an extraordinary team and master the competencies of effective executive leadership.

AMA-2172: AMA Business Boot Camp: Management and Leadership Essentials

RM3,500.00

2 Days VILT

Based on the book AMA Business Boot Camp, edited by Edward T. Reilly, former President and CEO of AMA.

This virtually delivered course encompasses AMA’s years of trusted wisdom and training expertise, covering the most vital, time-tested management skills, tools and strategies. Your staff will complete the Golden Personality Type Profiler prior to class to gain a deeper understanding of themselves and others. As they work through each lesson, they’ll refer back to the results to pinpoint development opportunities so they can return to their job rejuvenated—better managers and communicators with renewed skills and confidence

AMA-7825: How To Coach a Virtual Team

RM1,750.00

1 Day ILT

Tactics for leading remote team members.

Building relationships over hundreds—or thousands—of miles? Trying to set goals that are understood around the globe? These special circumstances require special skills.

Workplaces around the world are now linked virtually though technology. To get results, the leader of a virtual team must approach employees differently from co-located teams.

Master the tools and techniques that increase your effectiveness when managing performance and coaching virtually. So you can overcome the challenges that are specific to leading a virtual team. Build effective long-distance teams. And manage and coach virtually with success and complete confidence.

AMA-8506: Fundamentals of Human Resources Management

RM3,500.00

2 Days VILT

This comprehensive seminar delivers a modern view of HR’s role and will educate you and give you an opportunity to practice your skills in a variety of areas, including but not limited to:

Legal responsibilities
Talent Acquisition (Recruiting)
Talent Assessment (Performance Management and Diversity)
Talent Development (Coaching and Leadership Development)
Talent Measurement (Compensation) and much more

AMA-2206: How to Communicate with Diplomacy, Tact and Credibility

RM3,500.00

2 Days ILT, VILT

Master Professional Communication: Diplomacy, Tact, & Credibility

Your communication skills are the cornerstone of your professional image. Elevate your influence and career prospects by mastering diplomacy, tact, and credibility in every business interaction. This seminar empowers you to:

Choose Your Words Wisely: Understand the impact of language and emotional tone.
Understand Communication Styles: Gain insights into your own style and adapt to others.
Transmit & Receive Information Clearly: Develop skills for effective exchange of ideas, thoughts, and feelings.

Why This Matters: Strong communication skills build positive reputations, enhance collaboration, and unlock career advancement.

Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects

AMA-2203: Communicating Up, Down and Across the Organization

RM3,500.00

2 Days ILT, VILT

Transform your communication skills and be a master influencer.

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting?

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

AMA-2231: Making the Transition to Management

RM3,500.00

2 Days ILT, VILT

This basic training for managers provides you with easy-to-apply tools needed to make a successful transition into your new role. In just two days you will master the practical basic management know-how—and gain the confidence you want—to plan, organize, coach, motivate, delegate, and communicate in order to be an effective new manager.

AMA-2162: Developing Your Analytical Skills: How to Research and Present Information

RM3,500.00

2 Days VILT

When making decisions, how do you assess the credibility of information? Do you conduct research and gather data methodically, or act on instinct and follow the latest trends? Do you know what key questions to ask? Feel confident you’re making valid decisions?
Whether you are developing a new product or service, presenting findings on a competitor’s product, or deciding how to allocate resources, you need the analytical skills to be able to support your conclusions with valid and credible evidence.

In this course, AMA-2162: Developing Your Analytical Skills: How to Research and Present Information you’ll learn the basics to implement a process for data analysis that ensures you’re focusing on the most critical information, involving the right people, and conveying your message in terms your audiences will understand.

AMA-2006: Advanced Tools and Techniques for Data Analysis

RM3,500.00

2 Days VILT

In this hands-on AMA-2006: Advanced Tools and Techniques for Data Analysis course, you will cover a variety of analytics tools, such as histograms, ANOVA analysis, A/B testing, Pareto analysis, clustering, box plots, scatter diagrams, partitioning, unstructured text analysis, and multivariate regression analysis. Best of all, no background in statistics or programming is required.

As long as you have a basic understanding of spreadsheets, you will learn how to manipulate complex data sets so you can gain insights that are not possible with common business intelligence techniques.

AMA-2280: Leading Virtual Teams

RM3,500.00

3 Days ILT, VILT

Lead with impact, get results and reach your full potential.

When it comes to the success of a virtual team, the buck stops with the team leader. If managed effectively, virtual teams can increase productivity, help meet organizational goals and improve quality of work. But there are a host of unique challenges that can hurt their success. Get ready to discover a proven process and framework to develop the competencies of a virtual leader, and strengthen and enhance the productivity of your virtual team.

Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. You will then apply and reinforce the learning through case studies, team discussions and other activities led by your expert course leader.

AMA-2209: AMA: Strategy Execution: Getting It Done

RM5,250.00

3 Days ILT, VILT

Whether it’s entering new markets, repositioning, outsourcing, or undertaking new initiatives or technology, execution of strategic goals is often a graveyard of good intentions. A recent strategy execution study of a broad group of leaders found that 65% of them do not consider their own organization successful at executing their strategies.

Overcoming these challenges requires organizations to invest in upskilling their workforce, promoting strong leadership, and fostering adaptability. The AMA-2209: AMA: Strategy Execution: Getting It Done program will empower your employees to:

Communicate effectively, ensuring alignment and clarity in strategic goals across your organization.
Develop strong leadership skills, enabling managers to inspire, support, and guide their teams toward successful goal execution.
Adapt to changing market conditions and embrace new opportunities, helping your organization stay ahead of the competition.

AMA-2233: Time Management

RM3,500.00

2 Days VILT

Do you find yourself overloaded with work? Feel so stretched to the limit you can’t set priorities? Exhaust yourself daily without accomplishing your goals?

Remember, every minute of your day impacts the business. If you answer yes to one or more of the above, it’s time to make real choices about how to manage your time. This seminar is designed to combat the pitfalls of time management.

It will help you identify causes of procrastination and indecision, pinpoint personal time-wasters and increase your concentration and focus. You’ll learn to schedule your time more effectively, stay on track and keep important goals top of mind, so you can stay in balance and be more effective and productive.

AMA-2533: Critical Thinking

RM3,500.00

2 Days ILT, VILT

Feeling overwhelmed? What if you could learn a process for thinking to make better decisions and create better solutions? In this course, you’ll learn and practice techniques to generate breakthrough ideas and solve your most pressing problems. You’ll also discover how to ask the right questions, challenge assumptions and see others’ viewpoints with clarity.

You’ll learn how to:

Translate abstract ideas into tangible results
Evaluate ideas and adjust assumptions
Solve problems based on credible evidence
Make dramatically better decisions

You’ll also receive:

The “My Thinking Styles” assessment, which gauges your thinking style preferences
A personalized development report with your individual results and areas for development
AMA’s Critical Thinking Model, with an action plan for implementing critical thinking and decision-making skills back at work
Pre- and post-seminar assessments
Tune-up materials to review what you’ve learned after the event
A skill-enabling toolkit, downloadable from the AMA Learning Portal

Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

AMA-2133: Leading with Emotional Intelligence

RM3,500.00

2 Days ILT, VILT

Emotional Intelligence helps you create and sustain unique opportunities and more impactful relationships.

This AMA-2133: Leading with Emotional Intelligence course uses an integrated competency approach to help you develop this crucial skill. You’ll get hands-on opportunities to practice and apply methods for consistently using EI as a leader. Attend this seminar so you can influence and motivate your organization’s workforce to new heights of achievement.

Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

AMA-2102: AMA: Storytelling Power: Secrets for Exceptional Communication

RM3,500.00

2 Days ILT, VILT

Communication is key to maintaining productivity and achieving success in the workplace.

Stories have the power to engage others on an emotional level, making them more receptive to our message. They can also help to build empathy and understanding, two essential ingredients for effective workplace communication. In addition, stories can be used to highlight commonalities and shared experiences, fostering a sense of unity and cooperation.

This AMA-2102: AMA: Storytelling Power: Secrets for Exceptional Communication live virtual seminar will show you how to craft engaging and motivating stories that can spark commitment and passion throughout your organization—and grow your professional influence.

Get ready to create your most inspiring messages and convey them with true conviction.

Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

AMA-2218: Fundamentals of Finance and Accounting for Non-Financial Managers

RM3,500.00

2 Days VILT

Financial skills are fundamental to any managerial position. Learn how to think finance, and you’ll expand your career opportunities. From accruals to write-offs to receivables and payables, this workshop shows non-financial managers the concepts, tools, and techniques that can help make each decision pay off—on the job and on the bottom line.

AMA-7835: Leading Effective Virtual Meetings

RM1,750.00

1 Day VILT

For effective and productive virtual meetings, an understanding of the effect that technology can have (particularly on participants) is also crucial. At the same time, meeting participants must know how to properly engage in the meeting to get their messages across, while maintaining diplomacy and credibility.

This program will equip you with the skills necessary to lead meetings for maximum engagement while creating clarity, purpose and value. You’ll also learn how to effectively participate in meetings, making your voice heard while observing proper virtual etiquette.

AMA-2235: Building Better Work Relationships: New Techniques For Results-Oriented Communication

RM3,500.00

3 Days ILT, VILT

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a “conscious communicator.” Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects

AMA-82089: Building Your Resilience: Mental Toughness in the Face of Chaos

RM1,750.00

1 Day ILT, VILT

Powerful Techniques for Cultivating Your Resilience.

This webinar is filled with specific, practical frameworks and tools to boost your mental toughness when facing fast-paced, difficult, ever-changing, and ambiguous situations.

Join us to discover step-by-step methods for staying grounded and protecting yourself from the ravages of change and its accompanying stress. Because when you’re stressed, you won’t perform at your best—and your health will suffer.

AMA-8802: Finding Common Ground: How To Overcome Unconscious Bias

RM1,750.00

1 Day ILT, VILT

Biases play out in the workplace through micro-messaging, micro-aggression and micro-inequities—subtle behaviors that generally go unnoticed—and therefore result in the exact opposite of inclusion. People become marginalized, are not listened to or valued, and can miss out on opportunities to be heard and to advance their career.

Through awareness-building discussions and activities, role-plays and unconscious bias case studies, this course will help you better understand bias and discover practical strategies that can help you and your colleagues avoid bias and leverage the power of a more positive, inclusive work environment.

American Management Association Online Professional Development and Management Training Programs.

American Management Association Online Professional Development and Management Training Programs.

American Management Association (AMA) Live Virtual Training.

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