Administering Cisco Unified Communications Manager (ACUCM) is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is pre-configured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

IPv6 Operations and Troubleshooting (IP6OTS) is an EnterOne-exclusive 5-day course that provides network engineers and technicians that are working in the enterprise and federal government sectors with the knowledge and skills that are needed to operate, configure, and troubleshoot Cisco IPv6-enabled networks. This course was designed and developed by EnterOne working with the Cisco Federal Team to address and align to the 2025 Federal System IPv6 Mandate.

The course provides the following:

• Overview of IPv6 technologies
• IPv6 design and implementation
• IPv6 operations include: addressing, routing and transitionary methods
• Deployment of IPv6 in enterprise, government and service provider networks
• Case studies useful for deployment scenarios
• Current standards for deploying IPv6 in a single stack or dual stack environment

This Cisco SD-WAN training is targeted to engineers and technical personnel involved in deploying, implementing, operating and optimizing Cisco SD-WAN solution, both in enterprise and Service Provider environments, including advanced features for centralized AAR/Data policies, QoS, application performance routing, configuration templates, control policies and troubleshooting common and advanced operating issues. The Cisco SD-WAN course is lab-intensive, and objectives are accomplished mainly through hands on learning.

Students taking this Cisco SD-Wan training course should be familiar with Wide Area Networks (WANs) in a variety of ways, which can be found below. Ideal candidates for this course include engineering and planning teams who evaluate WAN evolution, personnel involved in SD-WAN Design, Implementation and Operation, and others.