This learning path prepares you to complete the Dynamics 365 customer experience analyst challenge project and validate your skills. You should have already completed the following modules as part of the MB-280: Dynamics 365 Customer Experience Analyst course series. If you haven’t, it’s recommended that you take some time to complete these modules before beginning the challenge project.
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Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences.
Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.
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Dynamics 365 Sales helps accelerate sales teams’ efforts with relationship-building tools and AI-driven insights. In this course, students will learn how to configure and leverage Dynamics 365 Sales to set sales teams up for success. First, students will set up and configure lead and opportunity management strategies. Then students will organize their product catalog and process sales orders. Finally, students will leverage relationship selling features, the Sales accelerator, and Sales Insights.
In this course students will also learn how to set up and deploy Microsoft Copilot for Sales, a productivity tool to help sellers inside and outside Dynamics 365 Sales. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.
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With model-driven apps, organizations can customize their user experiences with little to no code and create powerful applications that empower their users and increase productivity. This course is designed to help students learn the skills necessary to configure the Dynamics 365 customer experience model-driven apps, which include Dynamics 365 Sales and Dynamics 365 Customer Insights.
In this course, students will learn how to create tables and columns, work with Microsoft Dataverse, and configure the user experience inside a model-driven application. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.
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Learn how to implement GitHub Actions and configure Azure Load Testing to automate testing app deployments.
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Learn how to accelerate app development by using GitHub Copilot and GitHub Copilot Chat in a Visual Studio Code environment.
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This learning path explores how the Azure AI and Azure Machine Learning Services integrations provided by the Azure AI extension for Azure Database for PostgreSQL – Flexible Server can enable you to build AI-powered apps.
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In this learning path, you’re introduced to Azure Arc-enabled servers. You’ll cover Arc-enabled server deployment, updates to Arc-enabled servers using Azure Update Manager and configuring Microsoft Defender for Cloud for Azure Arc-enabled servers.
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This learning path helps prepare you for the APL-1008 Administer Active Directory Domain Services modern credential. You’ll learn how to create, deploy, and maintain an Active Directory Domain Services environment.
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In this learning path, you prepare for the Applied Skill, Deploy and administer Linux virtual machines on Microsoft Azure.
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This learning path prepares you for the task of developing data-driven applications by using Microsoft Azure SQL Database.
You’ll learn how to create and configure an Azure SQL Database, build and deploy database projects using GitHub Actions and Azure Pipelines, and automate the publishing process. Additionally, you’ll explore how to use Data API builder for Azure SQL Database and develop a data API with Azure Web Apps and Static Web App.
Furthermore, you’ll gain skills in importing data via an external REST endpoint, exporting data using an Azure Function, and securing an Azure SQL Database. These essential skills will empower you to effectively develop and manage applications using Azure SQL Database.
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Azure Database for PostgreSQL is a Platform as a Service database service in the Microsoft cloud. It bases itself on the PostgreSQL open-source relational database and includes built-in high availability, automatic backup and restore, as well as comprehensive security features. The pay-as-you-go pricing model provides predictable performance and near-instant scaling.
In this learning path, you learn the main features of PostgreSQL and how they work in Azure Database for PostgreSQL. You learn about the different Azure Database for PostgreSQL implementation options, and how to configure a server for your needs.
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This learning path will teach you the essentials of Microsoft Intune, advanced threat detection and response with Microsoft Copilot for Security, and how to optimize the integration between Intune and Copilot.
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Implement retention, eDiscovery, and Communication compliance in Microsoft Purview
In today’s digital environment, managing organizational data efficiently and securely is crucial. Microsoft Purview Data Lifecycle and Records Management solutions help businesses govern their data throughout its lifecycle, ensuring compliance with regulatory requirements. By implementing retention labels and policies, organizations can consistently manage data, minimize risks associated with breaches, and reduce unnecessary storage.
Understanding these tools ensures data is available when needed and securely deleted when it’s not.
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Create and extend custom copilots in Microsoft Copilot Studio
Microsoft Copilot Studio is a graphical low-code tool for creating and maintaining copilots.
A copilot is an AI-powered conversational interface based on large language models (LLMs) and additional sources of knowledge. It’s a powerful AI companion that can handle a range of requests, from providing simple responses to common questions to resolving issues requiring complex conversations.
Copilots can engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Service.
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Microsoft Copilot Web Based Interactive Experience for Executives
Discover how Microsoft Copilot and Copilot for Microsoft 365 elevates productivity and innovation. This experience, tailored for the modern business leader, provides insights on crafting contextual prompts for Copilot and includes engaging use case exercises that showcase seamless integration into daily workflows.
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Build connectors and plugins for Microsoft Copilot for Microsoft 365
This training course is designed to help you understand the extensibility options available for Microsoft Copilot for Microsoft 365. You learn about the different ways to extend Copilot, including building plugins and connectors, and how to choose the right option for your use case. The course also covers best practices for building high-quality plugins and connectors, as well as data, privacy, and security considerations. Whether you’re a pro-code or low/no-code developer, this course helps you chart your path to extending and customizing Copilot for Microsoft 365.
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Extend Microsoft Copilot for Microsoft 365 with Copilot Studio
As a developer, you can enhance, enrich, and customize Microsoft Copilot for Microsoft 365 in 2 ways: you can extend Microsoft Copilot or build your own copilot.
On its own, Copilot for Microsoft 365 is a powerful productivity tool for keeping users in the flow of their work across Microsoft 365 applications. It provides users with general skills that enhance personal productivity, such as understanding, summarizing, predicting, recalling, translating, and generating content. It draws from a baseline of your organizational knowledge by indexing content into Microsoft Graph, such as the emails, chats, and documents that users have permission to access.
However, business workflows don’t typically run exclusively on Microsoft 365 applications and experiences. With Copilot extensibility, you can augment Copilot for Microsoft 365 with custom actions and ground your responses with connectors that access data in real-time. You can even extend Copilot’s experiences with declarative and custom copilots that focus on specific user experiences.
IMPORTANT: This course retired 31 Mar 2025 and has been replaced with MS-4022
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Discover how Microsoft Copilot for Microsoft 365 elevates workplace productivity and innovation. This experience, tailored for the modern business leader, provides insights on crafting contextual prompts for Copilot and includes engaging use case exercises that showcase seamless integration into daily workflows.
Empower Your Career with Microsoft AI Skills! Join our hands-on courses to build the expertise today’s industries demand. Master AI applications and position yourself as a leader in the digital world.
Check it out – Microsoft Lead The Era of AI
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Learn how to build and distribute Microsoft Teams apps that retrieve user information using the Microsoft Graph API. Practice building and deploying apps in the guided project at the end of the learning path.
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Learn how to use the Semantic Kernel SDK to build intelligent applications that automate tasks and perform natural language processing.
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Copilot Foundations
Copilots are quickly becoming a popular way to use with AI models, automate tasks, and improve productivity. In this learning path, you’ll explore options for adopting, using, and creating copilots. This path consists of 4 modules:
- Fundamentals of Generative AI
- Get Started with Microsoft Copilot Studio
- Introduction to Azure AI Studio
- Build a RAG-based copilot solution with your own data using Azure AI Studio
Lead the era of AI with Microsoft. Power your organization’s AI transformation with Microsoft Cloud. The AI you can trust.
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Transform your business with Microsoft AI
Artificial intelligence is changing the game for businesses across many industries. And organizations are seeking to adopt AI in order to continue to grow. Executives and business decision makers understand that optimizing and automating with AI is necessary to continue ahead. Microsoft is leading AI with learning materials designed for leaders to become confident in achieving their AI related goals with ease.
This learning path can help business decision makers to gain AI mastery and the knowledge to map out critical decisions for their business. Staying on the forefront of the evolving technology behind AI helps business warrant the unlimited potential of artificial intelligence and helps to create continuous value towards innovation. Topics include AI strategy, culture, responsible AI, ethics, organizational change management, data-driven decision-making, and AI transformation in specific industries.
Lead the era of AI with Microsoft. Power your organization’s AI transformation with Microsoft Cloud. The AI you can trust.
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Use Microsoft Entra to manage access by using entitlements, access reviews, privileged access tools, and monitor access events.
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Learn about Microsoft Copilot for Security, an AI-powered security analysis tool that enables analysts to process security signals and respond to threats at a machine speed, and the AI concepts upon which it’s built.
Empower Your Career with Microsoft AI Skills! Join our hands-on courses to build the expertise today’s industries demand. Master AI applications and position yourself as a leader in the digital world.
Check it out – Microsoft Lead The Era of AI
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Gain the skills to use Microsoft Purview to improve your data security in Microsoft 365. In this training, you learn how to create sensitive information types, create sensitivity labels, and use auto-labeling policies based on these labels. You also learn how to set up DLP (Data Loss Prevention) policies to safeguard your organization’s data.
Lead the era of AI with Microsoft. Power your organization’s AI transformation with Microsoft Cloud. The AI you can trust.
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This learning path guides you in securing Azure services and workloads using Microsoft Cloud Security Benchmark controls in Microsoft Defender for Cloud via the Azure portal.
Lead the era of AI with Microsoft. Power your organization’s AI transformation with Microsoft Cloud. The AI you can trust.
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Real skills for real-time results with Microsoft Applied Skills credentials.
Get started with Microsoft Sentinel security operations by configuring the Microsoft Sentinel workspace, connecting Microsoft services and Windows security events to Microsoft Sentinel, configuring Microsoft Sentinel analytics rules, and responding to threats with automated responses.
Lead the era of AI with Microsoft. Power your organization’s AI transformation with Microsoft Cloud. The AI you can trust.
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Explore the data science process and learn how to train machine learning models to accomplish artificial intelligence in Microsoft Fabric.
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In this learning path, the student is exposed to various ways to:
- Source streaming data sources into Microsoft Fabric.
- Use real time Eventstream in Microsoft Fabric.
- Query data in a KQL database in Microsoft Fabric.
- Create real time dashboards in Microsoft Fabric.
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Explore the data warehousing process and learn how to load, monitor, secure, and query a warehouse in Microsoft Fabric.
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Getting Started with Cosmos DB NoSQL Development
This course teaches developers to utilize Azure Cosmos DB for NoSQL API and SDK. Students will learn query execution, resource configuration, SDK operations, and design strategies for non-relational data modeling and data partitioning.
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Implementing a Data Analytics Solution with Azure Synapse Analytics
This is a single day Instructor Lead Course designed to give the learners instruction on the SQL dedicated and serverless Spark pools and providing instruction of data wrangling and the ELT process using Synapse Pipelines which is very similar to those familiar with Azure Data Factory (ADF) to move data into the Synapse dedicated pool database.
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Explore DevOps practices using GitHub. Your development and operations teams will experience improved collaboration, agility, continuous integration, continuous delivery, automation, and operational excellence throughout all phases of the application lifecycle.
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Migrate and Modernize SAP in the Microsoft Cloud
This 1-day course teaches IT professionals who have experience with SAP solutions how to use Azure resources that include setting up and configuration of SAP environments in Azure for virtual machines, virtual networks, storage accounts, and Microsoft Entra ID. Learners will also explore backup, disaster recovery, and monitoring of SAP systems in Azure. Learn through the application of concepts, scenarios, and procedures through hands-on labs using Azure Center for SAP solutions.
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In this learning path, discover how Azure AI Document Intelligence solutions can enable you to capture data from typed or hand-written forms. Learn how to build a solution for your custom form types and integrate that solution into an Azure Cognitive Search pipeline. You’ll learn how to:
- Design a solution that analyzes your business forms by using Azure AI Document Intelligence.
- Create a solution that analyzes common documents by using Document Intelligence.
- Create a solution that analyses different custom form types by using Document Intelligence.
- Include an Azure AI Document Intelligence service as a custom skill in an Azure AI Search pipeline.
As of 13th June, the AI-102 Develop AI Solutions in Azure course has been updated and restructured by combining together these five 1-day AI courses into a single, comprehensive learning experience:
- AI-3016: Develop generative AI apps in Azure
- AI-3026: Develop AI Agents on Azure
- AI-3002: Develop AI information extraction solutions in Azure
- AI-3003: Build a natural language processing solution with Azure AI Services
- AI-3004: Build an Azure AI Vision solution with Azure AI services
This update provides learners with a more cohesive and in-depth journey through key AI concepts and applications.
Lead the era of AI with Microsoft. Power your organization’s AI transformation with Microsoft Cloud. The AI you can trust.
