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PeopleCert Certification Portfolio

All talents, certified.

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time to resolve incidents and reach 90% customer satisfaction rating? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organizations find the right talent.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

Level up your skills and stand out with globally recognized ITIL 4 certifications with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.

Explore Certification Path

All talents, certified.

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time to resolve incidents and reach 90% customer satisfaction rating? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organizations find the right talent.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

Level up your skills and stand out with globally recognized ITIL 4 certifications with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.

Explore Certification Path

All talents, certified.

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time to resolve incidents and reach 90% customer satisfaction rating? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organizations find the right talent.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

Level up your skills and stand out with globally recognized ITIL 4 certifications with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.

  • IT Service Management Training & Certification

    SDM: Service Desk Manager

    RM6,000.00
    4 Days ILT, VILT

    This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.

    The training will provide a thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management toolkit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies will also be provided as part of the course.

    Candidates will achieve an internationally recognised SDM qualification from APMG International and the ability to master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success.

  • IT Service Management Training & Certification

    SDA: Service Desk Analyst

    RM4,600.00
    3 Days ILT, VILT

    The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. This course is perfect for analysts looking to grow in their role and gain a recognized qualification in their profession. This course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.

    Covering three days of learning, plus the qualification exam at the end of the course, analysts will fully explore the modules covered in SDI’s professional standard for Service Desk Analysts and will equip all Service Desk Analysts the essential skills and knowledge needed for delivering customer service and support excellence.

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    P3O: Portfolio Programme & Project Offices Foundation

    RM5,500.00
    3 Days ILT, VILT

    Around the world, there are many organizations in both the public and private sectors, who recognize that their portfolio, programme and project management is best supported through a delivery support office. PRINCE2®, Managing Successful Programmes (MSP®), Management of Portfolio’s (MOP® )and Management of Risk (MoR®) all touch on the need to provide adequate support structures. P3O® provides a single source of information for guidance or
    advice on setting up or running an effective delivery support office.

    Portfolio, Programme and Project Offices (P3O®) is a Best Management Practice certification that brings together a set of principles, processes and techniques to facilitate effective portfolio, programme and project management through enablement, challenge and support structures.

  • IT Service Management Training & Certification

    ITIL5FB: ITIL® Foundation (Version 5) Bridge

    RM2,800.00
    1 Day ILT, VILT

    Welcome to the ITIL® Foundation Bridge (Version 5) course.

    This course is for anyone who is preparing to sit the ITIL ®Foundation Bridge (Version 5) exam. ITIL® Foundation Bridge (Version 5):

    • introduces you to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations.
    • provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
    • enables you to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services.
    • explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

    This introductory module outlines the course objectives and provides an overview of ITIL® Foundation Bridge (Version 5), including the certification process.

    The primary goal of this course is to prepare you to successfully achieve a passing score in the ITIL® Foundation Bridge (Version 5) exam.

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    IT Service Management Training & Certification

    ITIL5F: ITIL Foundation (Version 5) (21 PDUs Claimable)

    Price range: RM4,000.00 through RM4,500.00
    3 Days ILT, VILT

    The global best practice framework for digital product and service management.

    Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.

    • ITIL is the most widely adopted framework for managing technology-based services and creating value for stakeholders.
    • ITIL has evolved beyond IT service management into a best-practice framework for digital product and service management.

    Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy and transformation.

  • IT Service Management Training & Certification

    ITIL4P-MSF: ITIL 4 SPECIALIST: MONITOR, SUPPORT AND FULFIL

    RM7,000.00
    3 Days ILT, VILT

    Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.

    This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice.

    It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

    The ITIL 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL framework. This ITIL 4 certification is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications.

  • IT Service Management Training & Certification

    ITIL4F: ITIL 4 Foundation

    RM4,500.00
    3 Days ILT, VILT

    Discover the key benefits of ITIL 4 and see how it can have a transformative impact on your career journey.

    This essential ITIL 4 module introduces you to key concepts at the start of your ITIL 4 journey, providing a solid foundation for understanding IT service management and its core elements.

    • Industry-recognized certification: Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
    • Employers’ first choice: Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
    • New career opportunities: Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

    What skills will you acquire?

    • Service Operation: Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
    • Digital Transformation: Learn the processes involved in transforming IT systems to support a digital model. Learn how to collaborate with stakeholders, manage and lead plans.
    • Problem Management: Learn how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.
  • IT Service Management Training & Certification

    ITIL4-SDIT: Sustainability in Digital and IT

    RM7,000.00
    4 Days ILT, VILT

    Gain the skills to drive sustainable digital practices, reduce environmental impact, and align IT services with ESG goals through the ITIL 4 sustainability lens.

    As the environment in which we operate continue to evolve and present new challenges, organizations are considering the social and environmental impacts of their operations. With the IT space projected to be responsible for up to 20% of global energy consumption by 2030*, business leaders and professionals are proactively looking for ways to tackle this challenge.

    As part of the ITIL 4 Specialist extension module, a stream of the globally recognized and adopted ITIL 4 framework, this course has been developed to support IT professionals who are looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it by driving sustainable and ethical behaviour and mindset.

    The ITIL4-SDIT: Sustainability in Digital and IT course covers key sustainability competencies and capabilities that IT service organizations need to develop to address current and future sustainability challenges. It also involves providing a framework to support organizations during procurement and supply chain activities helping with interactions across the value chain to evolve sustainability practices.

  • IT Service Management Training & Certification

    ITIL4-PIC: ITIL® 4 Specialist: Plan Implement and Control

    RM7,000.00
    3 Days ILT, VILT

    ITIL 4 Specialist: Plan Implement and Control

    The ITIL® 4 Specialist: Plan, Implement and Control is a comprehensive combined practice module designed for IT professionals seeking to establish seamless cross-practice collaboration and optimize service value streams.

    The ITIL® 4 Specialist: Plan, Implement and Control course encompasses key concepts from five essential ITIL practices:

    • Change Enablement
    • Deployment Management
    • Release Management
    • Service Configuration Management
    • IT Asset Management
  • IT Service Management Training & Certification

    ITIL4-ITAM: ITIL® 4 Specialist: IT Asset Management (ITAM)

    RM7,000.00
    3 Days ILT, VILT

    ITIL 4 Specialist: IT Asset Management

    The ITIL 4 Specialist: IT Asset Management certification course is designed for IT professionals involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

    Based on the ITIL 4 framework, this ITIL 4 certification provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management and its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance.

    The guidance in this course will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and assess the sustainability of IT asset decommissioning and disposal.

  • IT Service Management Training & Certification

    ITIL4-HVIT: ITIL 4 Specialist High Velocity IT Certification

    RM7,000.00
    4 Days ILT, VILT

    This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value.

    • Digital Transformation Strategies: Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
    • Agile and DevOps Principles: Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
    • Lean and Continuous Improvement: How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
    • Automation: Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation
    • Digital Product Management: Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
    • Service Resilience: Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
    • Service Performance Metrics: Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
    • Customer-Centric Approaches: Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
    • Culture: Recognize the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
  • IT Service Management Training & Certification

    ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value Certification

    RM7,000.00
    4 Days ILT, VILT

    This ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value certification module provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key customer/user experience and journey mapping concepts.

    Understanding Stakeholder Needs And Expectations: Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.

    • Customer Experience Management: Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.
    • Service Relationships: Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.
    • Value Co-creation: Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.
    • Service Level Management: Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.
    • Service Metrics And KPIs: Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.
    • Customer Journey Mapping: Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.
    • Service Improvement: Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.
    • Communication And Collaboration: Foster positive stakeholder relationships through effective communication and collaboration.

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2025 Top 20 IT Training Company
HRD Corp Training Provider 2
2025 Top 20 IT Training Company
HRD Corp Training Provider 2

Trainocate: A Global Leader in Technology, Business, and People Development

In a world that never stands still, we help you move forward.

With over 30 years of experience, Trainocate has been empowering individuals and businesses to build the essential skills that drive growth and success. Whether it’s professionals advancing in their careers or organizations transforming their workforce, our training programmes deliver results.

Specializing in cloud computing, data & AI, cybersecurity, and digital leadership, our training is powered by industry-leading technology partners like AWS, Alibaba Cloud, Cisco, EC-Council, Fortinet, Google Cloud, IBM, ISACA, ISC2, Microsoft, NetApp, Nutanix, Oracle, Palo Alto, Splunk, Red Hat, Rocheston, Trend Micro, and VMware.

Trainocate Group operates in 24 countries blending global expertise with localized insights to train the next generation of tech professionals and business leaders.

Trainocate Malaysia, based in KL Eco City, is proud to be an HRD Corp Registered Training Provider and a Yayasan Peneraju ALTI, driving workforce development across Malaysia.

© Copyright Trainocate 2021. All rights reserved. IT Training Provider Malaysia
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