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PeopleCert Certification Portfolio

All talents, certified.

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time to resolve incidents and reach 90% customer satisfaction rating? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organizations find the right talent.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

Level up your skills and stand out with globally recognized ITIL 4 certifications with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.

Explore Certification Path

All talents, certified.

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time to resolve incidents and reach 90% customer satisfaction rating? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organizations find the right talent.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

Level up your skills and stand out with globally recognized ITIL 4 certifications with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.

Explore Certification Path
  • IT Service Management Training & Certification

    ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve Certification

    RM7,000.00
    4 Days ILT, VILT

    Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL 4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.

    The ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve certification course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL 4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.

  • IT Service Management Training & Certification

    ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value Certification

    RM7,000.00
    4 Days ILT, VILT

    This ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value certification module provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key customer/user experience and journey mapping concepts.

    Understanding Stakeholder Needs And Expectations: Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.

    • Customer Experience Management: Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.
    • Service Relationships: Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.
    • Value Co-creation: Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.
    • Service Level Management: Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.
    • Service Metrics And KPIs: Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.
    • Customer Journey Mapping: Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.
    • Service Improvement: Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.
    • Communication And Collaboration: Foster positive stakeholder relationships through effective communication and collaboration.
  • IT Service Management Training & Certification

    ITIL4-HVIT: ITIL 4 Specialist High Velocity IT Certification

    RM7,000.00
    4 Days ILT, VILT

    This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value.

    • Digital Transformation Strategies: Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
    • Agile and DevOps Principles: Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
    • Lean and Continuous Improvement: How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
    • Automation: Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation
    • Digital Product Management: Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
    • Service Resilience: Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
    • Service Performance Metrics: Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
    • Customer-Centric Approaches: Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
    • Culture: Recognize the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
  • IT Service Management Training & Certification

    SDM: Service Desk Manager

    RM6,000.00
    4 Days ILT, VILT

    This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.

    The training will provide a thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management toolkit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies will also be provided as part of the course.

    Candidates will achieve an internationally recognised SDM qualification from APMG International and the ability to master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success.

  • IT Service Management Training & Certification

    SDA: Service Desk Analyst

    RM4,600.00
    3 Days ILT, VILT

    The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. This course is perfect for analysts looking to grow in their role and gain a recognized qualification in their profession. This course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.

    Covering three days of learning, plus the qualification exam at the end of the course, analysts will fully explore the modules covered in SDI’s professional standard for Service Desk Analysts and will equip all Service Desk Analysts the essential skills and knowledge needed for delivering customer service and support excellence.

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2025 Top 20 IT Training Company
HRD Corp Training Provider 2
2025 Top 20 IT Training Company
HRD Corp Training Provider 2

Trainocate: A Global Leader in Technology, Business, and People Development

In a world that never stands still, we help you move forward.

With over 30 years of experience, Trainocate has been empowering individuals and businesses to build the essential skills that drive growth and success. Whether it’s professionals advancing in their careers or organizations transforming their workforce, our training programmes deliver results.

Specializing in cloud computing, data & AI, cybersecurity, and digital leadership, our training is powered by industry-leading technology partners like AWS, Alibaba Cloud, Cisco, EC-Council, Fortinet, Google Cloud, IBM, ISACA, ISC2, Microsoft, NetApp, Nutanix, Oracle, Palo Alto, Splunk, Red Hat, Rocheston, Trend Micro, and VMware.

Trainocate Group operates in 24 countries blending global expertise with localized insights to train the next generation of tech professionals and business leaders.

Trainocate Malaysia, based in KL Eco City, is proud to be an HRD Corp Registered Training Provider and a Yayasan Peneraju ALTI, driving workforce development across Malaysia.

© Copyright Trainocate 2021. All rights reserved. IT Training Provider Malaysia
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