Human capital development is a critical enabler for driving and sustaining Malaysia’s economic growth. The availability of a skilled workforce is necessary to support the transition of all economic sectors towards knowledge-intensive activities, drive labour productivity gains, and attract investment into Malaysia.
Furthermore, an efficient and inclusive labour market will resolve mismatches in workforce demand and supply, and enable all Malaysians to participate in and benefit from the nation’s economic growth.
Investments in education also play a pivotal role in improving social mobility and the wellbeing of the rakyat.
Deep Learning and Natural Language Processing
Deep Learning and Natural Language Processing (NLP) have revolutionized the way we interact with and analyze text data. This four-day course, tailored for beginners, provides a comprehensive introduction to the foundations of deep learning and its application in NLP. Participants will gain a strong understanding of neural networks, language processing, and hands-on experience in building NLP models.
The goal of this course is to enhance your basic teaching techniques. You will acquire a broad range of necessary knowledge and become able to put it into practice in order to provide high-quality training as a trainer.
Over the duration of this course, you’ll:
Stay Ahead in a Digital World: Understand and Implement IT Governance & Risk Management.
This hugely popular ITGRM: IT Governance and Risk Management provides a comprehensive review of the knowledge required for understanding IT Governance & Risk Management strategies. Students can use this crash course to review what they already know about IT Governance & Risk Management, pinpoint any gaps in their understanding and provide high level mitigation to address IT Governance & Risk Management gaps.
The establishment of efficient IT governance is of the utmost importance with regard to the problem-free operation of IT businesses. The organization’s business goals can more easily be accomplished with the assistance of this concept when applied to its information systems. If you do not put into practice IT governance, it will become ineffective and may even be detrimental to the company.
It is no longer necessary to argue that effective governance of information technology is essential because society and various markets are continuously undergoing change. It is a requirement for every business. In today’s world, where information occupies such an important role in our society, having strong governance in place for our information technology systems is absolutely necessary to ensure their smooth operation. By producing value, it ensures that the money your company invests in information technology will be put to good use.
Data Storytelling
Data storytelling is a critical skill for conveying data-driven insights in a compelling and meaningful way. This three-day course, designed for beginners, focuses on teaching the art and science of data storytelling. Participants will learn how to structure, visualize, and present data to engage and inform their audience effectively.
Big Data Hadoop
Hadoop is a foundational technology for processing and analyzing massive volumes of data. This three-day course, tailored for beginners, provides a comprehensive introduction to the core concepts of Big Data and Hadoop. Participants will gain an understanding of distributed storage and processing, Hadoop ecosystem components, and hands-on experience with Hadoop tools.
Machine Learning – Unsupervised Learning
Unsupervised learning is a fascinating field of machine learning that discovers patterns, structures, and relationships within data without the need for labeled examples. This three-day course, designed for beginners, offers a comprehensive introduction to unsupervised learning techniques. Participants will gain a solid understanding of clustering, dimensionality reduction, and anomaly detection.
The ELAvate! Consultative Selling Skills (CSS) workshop is a two-day, high-impact program designed to equip B2B sales professionals with advanced strategies and communication skills. Its primary goal is to help sales teams differentiate themselves in a competitive market by developing high-trust, long-term customer relationships that advance sales and sustain loyalty.
The workshop emphasizes practical application, incorporating foundational B2B selling skills with the advanced COIN probing process. It aims to move sales discussions forward through structured processes, overcome customer resistance, and ensure clear next steps for mutual progress. Participants will receive pre- and post-workshop mastery tests, real-time coaching, and practical tools like a CSS Skill Guide Card and a Reusable Pre-Call Planner.
The CSS workshop is part of the broader ELAvate Sales Suite and boasts features like a proven track record in Bahasa Indonesia, a new Asian version, and content based on research from AchieveGlobal, SPIN, and ELAvate. It is tailored for sales professionals, account managers, and anyone involved in the B2B sales process, whether in-person or virtual. The program promises to help organizations foster stronger customer relationships, improve sales team efficiency, and achieve measurable improvements in sales outcomes.
The “Key Account Strategies (KAS)” by ELAVATE! is an advanced two-day workshop designed for sales professionals and key account managers involved in B2B large key account management. It aims to equip participants with proven strategies, processes, and tools, notably the “Key Account Planner,” to develop robust, customer-centric account plans. The program focuses on accelerating growth, strengthening customer relationships, and maximizing ROI in large, key accounts.
Key features include an upgrade for Asian Key Accounts (as of 2020), reinforcement of PSS+ skills, an exclusive 6-section Key Account Planner, and the use of DISC customer behaviors. The workshop is customizable and promises measurable ROI through increased sales, customer retention, enhanced competitive edge, and a scalable, standardized approach to account management. It is part of the broader ELAvate Sales Suite, which also includes Consultative Selling Skills, ELAvate Negotiation Skills, and ELAvate Sales Coaching. Participants should have a proven track record in B2B selling skills and will undergo pre- and post-workshop mastery tests.
The ELAvate Negotiation Skills (ENS) is an advanced two-day workshop designed for experienced B2B sales professionals, account managers, and anyone involved in the B2B sales process. The core philosophy of the program is to move beyond simple deal-closing to crafting “win-win-win” (win³) agreements, which provide real value to the customer, ensure long-term success for the organization, and build lasting credibility for the salesperson.
The workshop provides a structured process for building profitable client relationships. It is based on extensive negotiation research, has been updated for the Asian context, and includes practical tools like a detailed Negotiation Planner. Participants engage in pre- and post-workshop mastery tests and receive coaching to refine their approach, ensuring they can achieve measurable improvements in their negotiation outcomes.
The ELAvate Sales Coaching Plus (ESC) is an intensive two-day workshop designed for sales managers and leaders aiming to elevate their team’s performance and foster a high-performance sales culture. The program provides a comprehensive framework, practical tools, and proven strategies to transform managers into effective coaches.
The workshop is structured around four key areas: Why, What, How, and When to Coach. Participants begin by exploring the fundamentals of coaching, understanding its challenges and rewards, and learning how to establish a collaborative sales environment using the ELAvate Ethics. The program then focuses on defining and evaluating superior sales performance using tools like the Salesperson Development Checklist.
A significant portion is dedicated to hands-on application, where leaders learn to conduct different types of coaching conversations—from giving recognition to providing constructive feedback and handling difficult situations. The course emphasizes actionable coaching, guiding managers on how to implement a formal coaching process, build long-term development plans, and use joint sales calls for focused training. The learning is reinforced through interactive exercises, real-life scenarios, mastery tests, and tools like a skills diary and coaching scorecards to ensure measurable improvements in sales results and team engagement.
In today’s fiercely competitive market, simply having a good product is not enough. This workshop transforms your sales team’s skills into a decisive strategic asset, equipping them to not only compete but to win.
Participants will learn and apply The Competitive Selling Process, a continuous cycle of rigorous analysis and precise execution. The program moves beyond traditional sales techniques, focusing on how to assess the complete competitive landscape, strategically position your solution, and apply that intelligence directly within customer conversations.
The ultimate goal is to elevate salespeople from product vendors to trusted business advisors who can confidently outmaneuver the competition. By mastering this strategic approach, your team will learn to protect market share, shorten sales cycles, and articulate value in a way that leaves a lasting, winning impression
As Dr. John Maxwell says, “Leadership is Influence, nothing more, nothing less.” Every client meeting, product demo, and proposal presentation is an opportunity to lead—to influence your prospect’s perspective, build trust in your solution, and move them decisively to action.
The ELAvate Sales Presentation Skills for Sales Professionals workshop is designed to transform you from a presenter into a powerful influencer. We go beyond standard public speaking tips to equip you with the strategic skills needed to command any room, connect with any audience, and consistently drive sales results.
This isn’t a passive lecture; it’s an interactive skills lab. Through hands-on practice, on-the-spot coaching, video-recorded feedback, and self-analysis, you will master the art and science of persuasive sales presentations.
The ELAvate Service Coaching Skills (ESCS) is an intensive two-day workshop designed for service managers and leaders aiming to elevate their team’s performance and foster a high-performance service culture. By mastering a proven coaching framework, participants will learn to drive measurable improvements in team performance, enhance customer satisfaction and loyalty, and significantly increase employee engagement and retention.
The program’s methodology is highly interactive, moving beyond theory to focus on practical application. Through hands-on exercises, real-life case studies, and structured coaching simulations, participants build the confidence and competence to apply their new skills immediately in the workplace.
The workshop is structured around four key areas of coaching:
The ELAvate Your Service Skills (ESS) is a comprehensive two-day program designed to transform your team’s approach to customer service and build lasting customer loyalty. In today’s competitive landscape, where exceptional service is a key differentiator, this workshop moves beyond basic protocols to address the core of every interaction.
The program is built on the proprietary Three Dimensions Framework, which examines the task, the human, and the hidden elements of a service interaction. This holistic approach equips customer-facing professionals and their managers with the essential skills to understand customer needs, manage expectations, and resolve issues effectively.
Participants will learn how to create positive, memorable “defining moments” in every interaction, handle difficult situations with confidence and empathy, and ultimately turn customer complaints into opportunities for strengthening relationships. The workshop is highly interactive, featuring customized scenarios and a hands-on simulation game to ensure skills are not just learned, but can be applied immediately back in the workplace.
Dr. John Maxwell profoundly states, “Leadership is Influence, nothing more, nothing less.” Every interaction – from client pitches and team briefings to crucial project updates – is a golden opportunity to lead, influence, and drive decisive action.
The ELAvate Presentation Skills workshop is your transformative journey from a mere presenter to a commanding influencer. We don’t just teach public speaking tips; we dive deep into the strategic art and science of persuasion, equipping you with the power to captivate any audience, navigate any room, and consistently achieve your communication goals.
Forget passive lectures. This is an immersive, interactive skills lab. Through dynamic hands-on practice, personalized on-the-spot coaching, invaluable video-recorded feedback, and insightful self-analysis, you will not only understand but truly master the essential techniques of persuasive and impactful presentations.
In today’s fast-paced environment, leadership is more than just managing tasks. It’s about connection, influence, and development. Communication is the glue that holds a team together, while coaching is the engine that drives them to new heights of performance and innovation.
This intensive, 2-day workshop combines the critical interpersonal skills every leader needs with a world-class coaching framework. Participants will move from simply managing people to truly developing them, creating a culture of trust, motivation, and outstanding results.
In your organization, nothing has a more direct impact on profits, competitiveness, and customer loyalty than the quality of problem solving and decision making. Leaders in today’s fast-changing environment must not only know how to analyse problems, but also how to work through the organization to get recommendations accepted.
This workshop provides a flexible, systematic process for analysing problems, recognizing opportunities, and making high-quality decisions. When used throughout your organization, CPSDM creates a common understanding that facilitates team building, enhances communication, and produces more creative and profitable outcomes, whether tackling complex challenges or making low-risk decisions.
Too often, managers are asked to make critical hiring decisions without the proper training, relying on gut instinct rather than a repeatable, evidence-based process. This leads to costly hiring mistakes, decreased productivity, and team instability.
The Focused Interviewing for Managers workshop is a comprehensive, two-day training program designed to transform your approach to talent selection. Through a blend of expert instruction, interactive exercises, video case studies, and intensive role-play scenarios, you will master a systematic, three-phase framework: Plan, Conduct, and Evaluate. You will leave this workshop with the skills, tools, and confidence to run structured, insightful, and legally defensible interviews that consistently identify and secure top talent for your team and the organization.
You know the story: Your employees are skeptical and certainly not thrilled about being pulled away from their jobs to “be trained.”
Add to “participant reluctance” the fact that some training programs contain “dry” material, and your trainers are faced with an enormous challenge.
How do you turn negative perceptions into positive enthusiasm and necessary content into material that’s fun and interesting to learn? You get Tools for Trainer Excellence, the broadest, most comprehensive train-the-trainer workshop available today.
Machine Learning – Classification and Forecasting
Machine learning is a powerful tool for classification and forecasting tasks, which are at the core of data-driven decision-making. This two day course, designed for beginners, provides a comprehensive introduction to classification and forecasting using machine learning algorithms. Participants will learn the fundamentals, practical application, and best practices in predictive modeling.
Machine Learning – Regression
Machine Learning plays a pivotal role in predictive analytics, and regression is a fundamental technique within the field. This two-day course is designed for beginners and focuses on teaching the core concepts and practical application of regression algorithms. Participants will learn how to build, evaluate, and interpret regression models, making it an ideal starting point for a data science journey.
Creative thinking is essential to your business!
Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.
You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team
This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.
Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.
It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.
Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.
We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.
The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.
In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.
This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.
First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.
This program is designed to give awareness to the participants on the power of using the Six Thinking Hats by Edward De Bono in the organization. The program will allow the participants to open their minds to conceptional thinking and using the elements of the concept to solve problems and be more solution minded.
This is a practical course on Managing Projects. Most Project Managers were promoted due to their technical skills, and are usually not familiar with management skills. Project Management is an art and a science.
So, both technical and people skills are needed. What most Project Managers lack, is the people skills to solve technical problems with a team of staff and how to communicate with the project owner
Every organization can benefit from improved negotiation skills — keen negotiation skills help to align corporate goals with sustainable business relationships. Close deals that might otherwise be deadlocked. Maximize value in the agreements you reach and resolve differences before they escalate into costly conflicts.
This simulating workshop introduces a systematic approach to effective negotiations and value creation
process. It develops the participant’s toolkit of tactics and strategies by helping participants apply truly engaging and responsive negotiation styles.
Everyone experiences negative thoughts. It’s a normal part of being human – but we can make a choice about whether to accept these thoughts or challenge them. Where negative thoughts are left unchecked, our well-being can fall into a downward spiral. But noticing negative thoughts when they arise and recognising them for what they are – just thoughts – creates the opportunity to break cycles of negativity.
Positive thinking and attitudes can increase both your personal and business results and achievements. New business requirements, increased performance demands, and a changing workforce mean it is essential for professionals at all levels to understand and master the skills, techniques and methods of positive thinking and positive attitude.
Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity. In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.
As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.
To thrive you need to INNOVATE. Therefore today, innovation is everyone’s business. A key challenge in workplace innovation is a lack of framework, skills and tools to enable people to easily come together as teams and solve day-to day problems. A second concern is the inability to solve problems with a focus on people
The Design Thinking process of Human-Centred innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” (Tim Brown) It is successfully being used by leading organizations such as Apple, SIA, Starbucks, Adobe and many more to transform their products and services to meet customer expectation better and to continue to grow in a scenario of ever-increasing competition.
Breakthrough: Emotional Agility is designed to inspire and educate on essential strategies and tools to enhance emotional management, leadership and communication. This program highlights proven effective methods of human motivation and people management based on the application and model of Neuro-Linguistic Programming.
This program is dedicated to the development of personal and interpersonal leadership of individuals. Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that propel them towards personal and interpersonal excellence.
In a world that never stands still, we help you move forward.
With over 30 years of experience, Trainocate has been empowering individuals and businesses to build the essential skills that drive growth and success. Whether it’s professionals advancing in their careers or organizations transforming their workforce, our training programmes deliver results.
Specializing in cloud computing, data & AI, cybersecurity, and digital leadership, our training is powered by industry-leading technology partners like AWS, Alibaba Cloud, Cisco, EC-Council, Fortinet, Google Cloud, IBM, ISACA, ISC2, Microsoft, NetApp, Nutanix, Oracle, Palo Alto, Splunk, Red Hat, Rocheston, Trend Micro, and VMware.
Trainocate Group operates in 24 countries blending global expertise with localized insights to train the next generation of tech professionals and business leaders.
Trainocate Malaysia, based in KL Eco City, is proud to be an HRD Corp Registered Training Provider and a Yayasan Peneraju ALTI, driving workforce development across Malaysia.
