The ELAvate Service Coaching Skills (ESCS) is an intensive two-day workshop designed for service managers and leaders aiming to elevate their team’s performance and foster a high-performance service culture. By mastering a proven coaching framework, participants will learn to drive measurable improvements in team performance, enhance customer satisfaction and loyalty, and significantly increase employee engagement and retention. 

The program’s methodology is highly interactive, moving beyond theory to focus on practical application. Through hands-on exercises, real-life case studies, and structured coaching simulations, participants build the confidence and competence to apply their new skills immediately in the workplace. 

The workshop is structured around four key areas of coaching: 

• Why Coach: The Coaching Mindset & Environment 

• What to Coach: Identifying and Defining Excellence 

• How to Coach: The Mechanics of Coaching Conversations 

• When to Coach: Implementing a Sustainable Coaching Rhythm 

Too often, managers are asked to make critical hiring decisions without the proper training, relying on gut instinct rather than a repeatable, evidence-based process. This leads to costly hiring mistakes, decreased productivity, and team instability. 

The Focused Interviewing for Managers workshop is a comprehensive, two-day training program designed to transform your approach to talent selection. Through a blend of expert instruction, interactive exercises, video case studies, and intensive role-play scenarios, you will master a systematic, three-phase framework: Plan, Conduct, and Evaluate. You will leave this workshop with the skills, tools, and confidence to run structured, insightful, and legally defensible interviews that consistently identify and secure top talent for your team and the organization. 

As a modern leader, you face constant challenges from diverse stakeholders, global customers, and complex team dynamics. Navigating cultural differences isn’t just a “soft skill”—it’s a critical driver of performance, innovation, and profitability. 

This workshop moves beyond theory to provide a practical framework for turning cultural complexity into a competitive advantage. Based on the world-renowned Trompenaars Hampden-Turner (THT) Seven Dimensions of Culture model and data from over 130 nationalities, you will learn to lead, communicate, and collaborate effectively across any border.

In today’s competitive landscape, organizations need clear strategies to create value for shareholders, customers, and citizens. Many traditional financial accounting systems fail to provide a foundation for measuring and managing the value created by enhancing the capabilities of an organization’s intangible assets. Without effective strategies to align and mobilize these intangible assets, organizations may forfeit major opportunities for value creation.  

This workshop introduces the powerful concept of Strategy Mapping, a technique developed by Robert S. Kaplan and David P. Norton. Strategy maps help organizations clearly define and communicate the causal links among different components of their strategy. It helps reduce strategic complexity to a core set of key outcomes and drivers that are graphically represented to show how they causally relate to one another