TMY Human Capital Development - Page 4 of 8 - IT Training and Certification

Accelerating human capital development for an advanced nation.

Human capital development is a critical enabler for driving and sustaining Malaysia’s economic growth. The availability of a skilled workforce is necessary to support the transition of all economic sectors towards knowledge-intensive activities, drive labour productivity gains, and attract investment into Malaysia.

Furthermore, an efficient and inclusive labour market will resolve mismatches in workforce demand and supply, and enable all Malaysians to participate in and benefit from the nation’s economic growth.

Investments in education also play a pivotal role in improving social mobility and the wellbeing of the rakyat.

Accelerating human capital development for an advanced nation.

Investments in education also play a pivotal role in improving social mobility and the wellbeing of the rakyat.

TMY-SS20: The 7 Habits for Managers: Essentials Skills and Tools for Leading Team

RM2,600.00
2 Days ILT, VILT
National surveys* of thousands of employees disclosed that while many people work hard, they are worried about their lack of effectiveness. Survey results indicate:

Less than 50% of your team’s time is spent on the company’s most important objectives

Only 14% of employees feel they are contributing to company success

Less than half of your team know company’s goals

The problems are not limited to one industry, one geographic location, one economic group or even one age group. They are common to all. Workers have too many assigned tasks and too many competing priorities. People can’t identify key goals and, therefore, can’t deliver excellent results. Individuals, even entire departments, lack open communication. Crises are often reacted to with fast, less-than-effective decisions. The good news is that changing ineffective behaviors to effective behaviors will benefit everyone in your organization. The 7 Habits® can not only help you to better manage yourself, but learn to lead others and unleash team potential. Attend this powerful 2-day workshop and discover the same principles that have led the world’s foremost business leaders to the professional and business success they dreamed of.
TMY-SS22: Effective Communication Skills at Workplace

RM2,600.00

2 Days ILT, VILT

“The model of effective communication is often taken for granted, setting clear objectives in the beginning would derive better results”

This program is designed to expose participants to better communication between individuals, team, department and Organizations. In these two days, the participants will be challenged to move to the next level in communication
TMY-SS23: Impress the Point! Through Effective Technical Report Writing

RM2,600.00
2 Days ILT, VILT
“Beneath the rule of men entirely great, the pen is mightier than the sword”

– Robert Bulwer-Lytton –

Impactful and effective technical report writing is an essential part of the foundation of good business; the ability to report concisely and effectively to your employees, colleagues, customers and the public, will greatly assist you to get ahead. Differentiate yourself from the competition by learning the fundamentals of advanced business writing while discovering the power of effective technical report writing skills.

This specially designed 2-day training helps develop and refine your technical report writing skills. It empowers you to present information in an effective manner that assists your readers to solve a particular technical problem. Your active participation in our program provides you with a rigorous training environment, enabling you to apply and sustain your learning with the aim of forming winning habits

At the end of the training, you should have gained the ability to create a positive impact at every opportunity where technical report writing is required

Impress The Point! Through Effective Technical Report Writing focuses on the following areas:

Context

Rules

Skills

Styles

Guidelines
TMY-SS24: Impactful Presentation | Stand | Deliver | Convince

RM2,600.00

2 Days ILT, VILT

Being able to capture and maintain attention during a presentation is a must-have skill. Effective delivery and an impactful presence can help get a message across and influence an audience in memorable ways. It can boost the
presenter’s credibility and confidence that persists in all aspects of work and life – from selling to a client to inspiring your team. Today, with the onset of online meetings, there are now additional challenges to overcome.

This course teaches how to properly refine your business presentations for maximum influence, credibility, and impact. Each module provides the knowledge and tactics that will empower participants to communicate confidently and competently to all types of audiences.
TMY-SS25: Interpersonal Skills- Building Better work Relationships

RM2,600.00

2 Days ILT, VILT

Interpersonal skills is a life skill aimed at building strong personal and professional achievement. Many employers look at this life skill as a differentiator between a good and great employee. Organizations are looking for people who can work well with team members and interact effectively with people within and outside the department. Since people are uniquely and predictably different, it is pertinent to understand individual behavioral together with strategic interpersonal communication, negotiation and conflict resolution techniques to enrich effective interpersonal skills and maintain a win-win harmonious workplace relationship.
TMY-SS26: Persuasive Power: Business Story Telling

RM2,600.00

2 Days ILT, VILT

“Everyone remembers a good story. Whether they heard it on the radio, read about it or saw it unfold on live television, good stories tend to stick with us, regardless of the subject matter.”

Everybody has a favourite ad. We remember them from our emotional attachment to them. This shows the effect storytelling can have on those you seek to engage with. Allow people to get a sense of who you are by telling great stories about your brand.

A good story can be most effective when told by a great storyteller. Effective storytellers capture their audience, lead them in any direction necessary and leave them with new knowledge or a value – one they may carry with them for the rest of their lives. It can be applied in presentations, e-mails, and different kinds of written and verbal communication.

Storytelling is a skill. Similar to learning a musical instrument, it needs to be taught and practiced before you can start using it in your professional life. Learning to be an effective storyteller comes with an array of benefits.
TMY-SS29: Essential Customer Service Techniques and Etiquette

RM2,600.00

2 Days ILT, VILT

Your call center is an integral part of your customer relationship management. Your representatives are ambassadors, and every time one of your customers contacts your organization, it is a moment of truth-a chance for your organization to shine. Call centers have a huge impact on customer retention, and in the end analysis, your revenue and profit. Delivering consistent, quality service is not accomplished by accident. We know that it takes a great deal of training and preparation to succeed.

The situation is complicated because customers now contact you via e-mail, the web, mail, and by telephone. Customers expect you to deliver seamless, integrated service regardless of the method of contact. This is a huge challenge whether you are implementing a new software solution, increasing the number of call center representatives, starting a new company, or offering new products and services. It is proven that a well-trained and supported representative is less likely to leave your organization. Decreased turnover equals reduced costs and a better bottom line.

This course provides the learners with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good etiquette, offers tips for building trust over the telephone and discusses important non-verbal actions that are present in most telephone interactions. A warm, helpful, professional and friendly voice on the phone can build customer loyalty. The lack of, could drive them to your competitor. Extend the common courtesies to your callers and create a reputation of legendary service to keep your customers coming back
TMY-SS30: Excellent Customer Service and Interpersonal Skills

RM2,600.00

2 Days ILT, VILT

The purpose of this program is to impart the necessary customer service skills to the personnels who manage the call center, front office counters and service centre as well as those who deal with the distributors. Emphasis will be given to train the participants on the methods and techniques in providing excellent customer service to walk-in customers and customers over the phone. They will also learn professional methods to deal with difficult customers as well as promoting and up-selling products
TMY-SS33: The Star Principles towards Effective Customer Service

RM2,600.00
2 Days ILT, VILT
The interactions a student has with your front-line and academic staff members are crucial to engagement and retention. This program is designed especially for team members who want to learn how to improve customer service for students and parents. This program uses a mix of instructive, interactive, and working sessions; learn how to set your institution apart from the competition with superior customer service. The instructor will help you better understand and apply the service standards that matter such as:

Comprehensive responsiveness

Efficiency

Listening and clear communication

Empathy and conflict management

You will also learn how to deal with conflict based on your communication style, techniques for managing angry or frustrated customers, methods for de-escalating conversations, and ways to prevent yourself from getting pulled into emotional confrontations
TMY-SS34: World Class Customers Service

RM2,600.00

2 Days ILT, VILT

“The need to fullfil customer experience with the right skills is now the forefront of the customer service industry

What is Customer Experience all about? Do we already have the basics? Is this the next level of Customer service?If you are looking for an answer to any of the above questions, then you are in the right place. This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of customer service to the experintial age. Expect great learning and sharing to move to the next level of customer experience!
TMY-SS35: Communication in Client Account Management: Be a Trusted Advisor

RM2,600.00

2 Days ILT, VILT

As Steven Covey so succinctly puts it in The Seven Habits of Highly Effective People – “Seek first to understand and then to be understood”. You must be able to establish a trust-based relationship with your clients
to be viewed as a source of valuable advice. There is more to being a Trusted Advisor than just being reactionary to your client’s requests for quotations. Being a trusted advisor allows you to take the time to explore below the surface and seek to understand the motivation behind each need. This course is designed to equip client account managers with the skills to maximise effectiveness in various phases of a sales lifecycle – reaching, acquiring, nurturing, and retaining.
TMY-SS36: Consultative Selling Technique – Rewarding Relationship with Key Accounts

RM2,600.00

2 Days ILT, VILT

The Consultative Selling Technique training course is aimed at skilling sales professionals in achieving long-term success. It is a technique that is used by intentional sales professionals to foster authentic, long-lasting and customer-centric relationships.

It’s not enough to be just the preferred vendor. Elevate your company to a trusted advisor position. True relationships based on trust foster loyalty which in turn builds a sustainable and win-win situation for both.

Accelerating human capital development for an advanced nation.

Accelerating human capital development for an advanced nation.

TMY-SS20: The 7 Habits for Managers: Essentials Skills and Tools for Leading Team

TMY-SS22: Effective Communication Skills at Workplace

TMY-SS23: Impress the Point! Through Effective Technical Report Writing

TMY-SS24: Impactful Presentation | Stand | Deliver | Convince

TMY-SS25: Interpersonal Skills- Building Better work Relationships

TMY-SS26: Persuasive Power: Business Story Telling

TMY-SS29: Essential Customer Service Techniques and Etiquette

TMY-SS30: Excellent Customer Service and Interpersonal Skills

TMY-SS33: The Star Principles towards Effective Customer Service

TMY-SS34: World Class Customers Service

TMY-SS35: Communication in Client Account Management: Be a Trusted Advisor

TMY-SS36: Consultative Selling Technique – Rewarding Relationship with Key Accounts

Frequently Asked Questions

Company

Customer Service

Principals

Trainocate: A Global Leader in Technology, Business, and People Development

Accelerating human capital development for an advanced nation.

Accelerating human capital development for an advanced nation.

Frequently Asked Questions

Stay connected. Be the first to know.

Company

Customer Service

Principals

Stay connected. Be the first to know.

Trainocate: A Global Leader in Technology, Business, and People Development