TMY Human Capital Development - Page 2 of 3 - IT Training and Certification

TMY Human Capital Development Soft Skills Courses

TMY-SS03: NLP for Sales

RM2,600.00

2 Days ILT, VILT

Every sales leader have a subtle way of influence over the audience. Have you ever wondered how they do it? Have you ever wanted to have the same subtle influence over your prospect? What if I tell you that this skill can be learnt and you too can learn how to use influence the decision making part of the mind and get your prospects to buy?

Participants will learn, practice and assimilate these skills into their daily activities until they become unconsciously competent in these skills.

Training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.

The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

TMY-SS04: Procurement Management – Managing Sourcing, Tendering and Negotiation Effectively

RM2,600.00

2 Days ILT, VILT

This programme aims to provide Purchasing personnel with the knowledge to be efficient, effective and ultimately to managing sourcing, tendering and negotiation at the best prices without sacrificing quality and service. It highlights on how Purchasing personnel can help to increase productivity and achieve savings through effective purchasing.

TMY-SS05: Situational Leadership- The Managerial Essential

RM2,600.00

2 Days ILT, VILT

Situational Leadership is one of the managerial essentials, which stresses both relationship and task behaviours in execution effectiveness plus efficiency. Adopting the principles of Situational Leadership can equip leaders/ managers in your organization with the tools necessary to skilfully navigate the workforce towards operational excellence.

With high adaptability to any circumstance, the model prepares leaders/ managers to address the most pressing challenges in today’s work environment.

TMY-SS06: Managing Difficult Employees and Absenteeism

RM2,600.00

2 Days ILT, VILT

Bad behaviors employees and absenteeism are costly to employers.

This course will guide hr and management to build a strategic plan to manage difficult employee and their attendance with a major objective to reduce employee absences so that workers are consistently present to do their jobs and be more productive for the benefit of the organization.

TMY-SS07: Customer Centric Service – The Business Success Factor

RM2,600.00

2 Days ILT, VILT

Many organizations are undertaking efforts to better understand consumer activity as a way to onboard new customers and generate second sell opportunities.

Irrespective of the market that you play in, understanding what the customer expects and how you perform in meeting or exceeding those expectations can serve as a market differentiator in situations where you can close the gap.

While all of us would like to think that we have the best products and services to offer within our respective industry, the reality is that it doesn’t really matter what we think if the existing and prospective customers think otherwise.

TMY-SS08: Speak Like A Pro and Present Like a Star

RM2,600.00

2 Days ILT, VILT

Are you one of those who will get edgy or nervous whenever you are asked to speak or present to a group of people? Are you one of those who presents by looking at your own notes and the slides instead of the audience?

Ever wondered how Steve Jobs can be so effective whenever he gives a presentation? The hand gestures, the body language, the power points, the choice of words and the interesting ways he brings the message powerfully across to his audience and his charismatic ways of communicating his pints. Are these great presentation skills in born?

The good news here is that these are skills that any willing individual can learn and master to speak like a pro and present like a star! These are the crucial skills that will enable your clients, bosses and colleagues pay the extra attention to hear you out as all leaders are known to be great speakers and presenters.

TMY-SS09: Rise UP – Building Confidence

RM2,600.00

2 Days ILT, VILT

Confidence is a big stumbling block in everyone’s path to personal growth. It does not matter how much someone knows, if that person lacks confidence, it will stop him/her from advancing in whatever they do, which means productivity will be affected, hence results will not be met.

RISE Up will break limiting beliefs, create breakthroughs and empower individuals to take charge of their life and live in excellence.

TMY-SS10: Problem Solving and Decision Making Skills

RM2,600.00

2 Days ILT, VILT

First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.

TMY-SS11: Finance For Non Finance Personnel

RM2,600.00

2 Days ILT, VILT

In today’s changing business conditions and intense competition, there is a need for all functional business heads to grasp, understand and apply fundamentals of financial accounting knowledge in respective areas or business units to be all rounded professional managers. Moving forward, most functional and business managers are expected are deemed ‘owners’ of the profit & loss numbers!

By acquiring this skills, this will enable them to better understand and analyses financials statements, contribute effectively in the budgeting process and makes effective decision in revenue and cost management.

This programme will highlight methods used by finance function which are relevant today for management decision support and business performance management

TMY-SS12: Conducting Meetings & Minutes Writings for Organization

RM2,600.00

2 Days ILT, VILT

This TMY-SS12: Conducting Meetings & Minutes Writings for Organization course will help you to understand the role as a minute taker and techniques for producing minutes that include all the essential information needed.

The course will also teach you on how to manage and execute effective meetings in a business and professional setting.

TMY-SS13: Business English Communication at Work

RM2,600.00

2 Days ILT, VILT

In today’s competitive business environment, English is increasingly becoming the global language of communication in the commercial world. However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary.

This TMY-SS13: Business English Communication at Work course will help you improve your English skills (Spoken & Written) in a business and professional setting.

TMY-SS14: Assertive Supervisory Leadership Competency

RM2,600.00

2 Days ILT, VILT

Assertive capability is one of the key elements that affect a leader’s credibility. Assertive decisions made by the leaders are crucial to the success or failure of a specific task and/ or project. This training programme will help you to improve your organisation’s bottom line, by providing the knowledge and skills towards application of the essential leadership competencies through an experiential approach, whereby participants will learn through actual doing.

TMY-SS15: Coaching and Mentoring for Performance

RM2,600.00

2 Days ILT, VILT

One of the key qualities of highly successful leaders is the ability to mentor and coach effectively. In this session, leaders learn how to coach and mentor using various tools and techniques. They learn the EDGE Model, which assures that any coaching or mentoring session is effective and productive.

This workshop is designed to be highly interactive with a mix of theory and practical sessions (group problem-solving/planning, experiential practice with role-playing of varying difficulty scenarios, interactive discussions & application exercises). Participants will emerge from the workshop having the knowledge and skills to become much more effective coaches and mentors. Also, they will know how to use the tools and techniques to drive staff motivators, ownership, productivity and effectiveness in their workplaces.

Scenarios of varying complexity will be used to enable the participants to apply their coaching and mentoring skills in situations that have contrasting dynamics.

TMY-SS16: Leadership Skills for New Managers

RM2,600.00

2 Days ILT, VILT

This is a practical course on leadership skills for young managers. First, they learn about the 4 leadership styles and when they must use each of these styles. In self-discovery, they find out what is their default leadership style and how effective they are at using that style. As they have attended a communications course, this course zooms in on how to give corrective feedback that motivates their staff to want to change.

Positive/negative/positive feedback alone will never enable a staff to make the change needed. Delegating properly is a difficult task and to help them delegate acc urately, completely and in a timely manner, the 8 things for proper delegation are taught. They will need to lead group decisions, so they learn the 4 styles of decision-making to get the best contribuition from their staff. Sometimes, a consensus is needed to get total buy-in from the team, so they are taught how to achieve that. Being a new manager is stressful and covid-19 adds tremendously to that stress. The participants are taught how to de-stress so that they can face stress and still think logically and rationally. It is essential that they know how to enhance their confidence as a leader.

Tools:

Your default leadership style
How effective are you currently in your default leadership style?
Your default decision-making style

TMY-SS17: Leading and Coaching Generation Y in The Workforce

RM2,600.00

2 Days ILT, VILT

With an Ipad in one hand, an iPhone held with the other hand to their ear and with an eye on the latest downloads at the same time. They want to work but they don’t want work to be their life. These are the Gen Y, otherwise known as the millennials. Like them or not, they are here to stay and they’re not afraid to let you know of that reality.

Learn to manage young, smart and brash employees who may wear flip-flops to the office or listen to iPods at their desk. This informative and entertaining program combines relationship building with psychological research on how to raise your awareness of generational issues and create better relationships with younger employees with Coaching.

TMY-SS18: Problem Solving and Decision Making for Leaders

RM2,600.00

2 Days ILT, VILT

Business is becoming more complex and the need for leaders to quickly identify problems and provide innovative and workable solutions is in great demand.

In this interactive course, the participants will learn a practical, proven approach that will ground them in the skills of problem identification; quality solution creation; purposeful decision making; and fool-proof implementation practices.

TMY-SS19: Strategic Management for Top Management

RM2,600.00

2 Days ILT, VILT

Understanding the strategic management process
Able to conduct strategic analysis
Able to derive intended strategy from strategic analysis

TMY-SS20: The 7 Habits for Managers: Essentials Skills and Tools for Leading Team

RM2,600.00

2 Days ILT, VILT

National surveys* of thousands of employees disclosed that while many people work hard, they are worried about their lack of effectiveness. Survey results indicate:

Less than 50% of your team’s time is spent on the company’s most important objectives
Only 14% of employees feel they are contributing to company success
Less than half of your team know company’s goals

The problems are not limited to one industry, one geographic location, one economic group or even one age group. They are common to all. Workers have too many assigned tasks and too many competing priorities. People can’t identify key goals and, therefore, can’t deliver excellent results. Individuals, even entire departments, lack open communication. Crises are often reacted to with fast, less-than-effective decisions. The good news is that changing ineffective behaviors to effective behaviors will benefit everyone in your organization. The 7 Habits® can not only help you to better manage yourself, but learn to lead others and unleash team potential. Attend this powerful 2-day workshop and discover the same principles that have led the world’s foremost business leaders to the professional and business success they dreamed of.

TMY-SS21: Communication Bootcamp (Indoor)

RM1,300.00

1 Day ILT, VILT

“ WHAT MAKES A TEAM A TRIBE IS THE LEVEL OF COMMUNICATIONS “

What Is Communication Bootcamp?

True to its name, partcipants will experince a diffrence in this communication workshop . There will be no chairs not tables but actual camps. The one day program is designed to test the level of communication of team members to breaking point at times.

The participants will be exposed to the next level of communication as a team so that they can journey together and become a TRIBE!

TMY-SS22: Effective Communication Skills at Workplace

RM2,600.00

2 Days ILT, VILT

“The model of effective communication is often taken for granted, setting clear objectives in the beginning would derive better results”

This program is designed to expose participants to better communication between individuals, team, department and Organizations. In these two days, the participants will be challenged to move to the next level in communication

TMY-SS23: Impress the Point! Through Effective Technical Report Writing

RM2,600.00

2 Days ILT, VILT

“Beneath the rule of men entirely great, the pen is mightier than the sword”

– Robert Bulwer-Lytton –

Impactful and effective technical report writing is an essential part of the foundation of good business; the ability to report concisely and effectively to your employees, colleagues, customers and the public, will greatly assist you to get ahead. Differentiate yourself from the competition by learning the fundamentals of advanced business writing while discovering the power of effective technical report writing skills.

This specially designed 2-day training helps develop and refine your technical report writing skills. It empowers you to present information in an effective manner that assists your readers to solve a particular technical problem. Your active participation in our program provides you with a rigorous training environment, enabling you to apply and sustain your learning with the aim of forming winning habits

At the end of the training, you should have gained the ability to create a positive impact at every opportunity where technical report writing is required

Impress The Point! Through Effective Technical Report Writing focuses on the following areas:

Context
Rules
Skills
Styles
Guidelines

TMY-SS24: Impactful Presentation | Stand | Deliver | Convince

RM2,600.00

2 Days ILT, VILT

Being able to capture and maintain attention during a presentation is a must-have skill. Effective delivery and an impactful presence can help get a message across and influence an audience in memorable ways. It can boost the
presenter’s credibility and confidence that persists in all aspects of work and life – from selling to a client to inspiring your team. Today, with the onset of online meetings, there are now additional challenges to overcome.

This course teaches how to properly refine your business presentations for maximum influence, credibility, and impact. Each module provides the knowledge and tactics that will empower participants to communicate confidently and competently to all types of audiences.

TMY-SS25: Interpersonal Skills- Building Better work Relationships

RM2,600.00

2 Days ILT, VILT

Interpersonal skills is a life skill aimed at building strong personal and professional achievement. Many employers look at this life skill as a differentiator between a good and great employee. Organizations are looking for people who can work well with team members and interact effectively with people within and outside the department. Since people are uniquely and predictably different, it is pertinent to understand individual behavioral together with strategic interpersonal communication, negotiation and conflict resolution techniques to enrich effective interpersonal skills and maintain a win-win harmonious workplace relationship.

TMY-SS26: Persuasive Power: Business Story Telling

RM2,600.00

2 Days ILT, VILT

“Everyone remembers a good story. Whether they heard it on the radio, read about it or saw it unfold on live television, good stories tend to stick with us, regardless of the subject matter.”

Everybody has a favourite ad. We remember them from our emotional attachment to them. This shows the effect storytelling can have on those you seek to engage with. Allow people to get a sense of who you are by telling great stories about your brand.

A good story can be most effective when told by a great storyteller. Effective storytellers capture their audience, lead them in any direction necessary and leave them with new knowledge or a value – one they may carry with them for the rest of their lives. It can be applied in presentations, e-mails, and different kinds of written and verbal communication.

Storytelling is a skill. Similar to learning a musical instrument, it needs to be taught and practiced before you can start using it in your professional life. Learning to be an effective storyteller comes with an array of benefits.

TMY-SS27: Writing Clear & Effective Etiquette Emails (Beginners)

RM1,300.00

1 Day ILT, VILT

Whether personal or business, the ability to compose efficient and effective email is super useful – both in terms of productivity and responsiveness. We’re all busy, and we’ve all received long, ambiguous and rambling email. Ironically, most of us have also been guilty of writing such verbose email while requesting for someone else’s time.

Our goal is to construct email that:

Will actually be read
Will actually be understood
Will not annoy the receiver, have a good etiguette in writing emails
Does not take up too much time on the receiver’s end.

TMY-SS28: Customer Service Workshop for Call Centre Customer Care

RM2,600.00

2 Days ILT, VILT

Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.

TMY-SS29: Essential Customer Service Techniques and Etiquette

RM2,600.00

2 Days ILT, VILT

Your call center is an integral part of your customer relationship management. Your representatives are ambassadors, and every time one of your customers contacts your organization, it is a moment of truth-a chance for your organization to shine. Call centers have a huge impact on customer retention, and in the end analysis, your revenue and profit. Delivering consistent, quality service is not accomplished by accident. We know that it takes a great deal of training and preparation to succeed.

The situation is complicated because customers now contact you via e-mail, the web, mail, and by telephone. Customers expect you to deliver seamless, integrated service regardless of the method of contact. This is a huge challenge whether you are implementing a new software solution, increasing the number of call center representatives, starting a new company, or offering new products and services. It is proven that a well-trained and supported representative is less likely to leave your organization. Decreased turnover equals reduced costs and a better bottom line.

This course provides the learners with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good etiquette, offers tips for building trust over the telephone and discusses important non-verbal actions that are present in most telephone interactions. A warm, helpful, professional and friendly voice on the phone can build customer loyalty. The lack of, could drive them to your competitor. Extend the common courtesies to your callers and create a reputation of legendary service to keep your customers coming back

TMY-SS30: Excellent Customer Service and Interpersonal Skills

RM2,600.00

2 Days ILT, VILT

The purpose of this program is to impart the necessary customer service skills to the personnels who manage the call center, front office counters and service centre as well as those who deal with the distributors. Emphasis will be given to train the participants on the methods and techniques in providing excellent customer service to walk-in customers and customers over the phone. They will also learn professional methods to deal with difficult customers as well as promoting and up-selling products

TMY-SS31: Handling Customer Complaints Positively

RM1,300.00

1 Day ILT, VILT

If it’s your job to deal and respond to complaints, you are your organization’s most valuable ambassador! As you learn how to handle difficult situations with greater confidence and skill, you will develop rapport with your customers, save your company’s money and image as well as procure long-term repeated business.

TMY-SS32: Managing Escalation and Managing Difficult Customer

RM2,600.00

2 Days ILT, VILT

It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.

Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.

We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.

TMY-SS33: The Star Principles towards Effective Customer Service

RM2,600.00

2 Days ILT, VILT

The interactions a student has with your front-line and academic staff members are crucial to engagement and retention. This program is designed especially for team members who want to learn how to improve customer service for students and parents. This program uses a mix of instructive, interactive, and working sessions; learn how to set your institution apart from the competition with superior customer service. The instructor will help you better understand and apply the service standards that matter such as:

Comprehensive responsiveness
Efficiency
Listening and clear communication
Empathy and conflict management

You will also learn how to deal with conflict based on your communication style, techniques for managing angry or frustrated customers, methods for de-escalating conversations, and ways to prevent yourself from getting pulled into emotional confrontations

TMY-SS34: World Class Customers Service

RM2,600.00

2 Days ILT, VILT

“The need to fullfil customer experience with the right skills is now the forefront of the customer service industry

What is Customer Experience all about? Do we already have the basics? Is this the next level of Customer service?If you are looking for an answer to any of the above questions, then you are in the right place. This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of customer service to the experintial age. Expect great learning and sharing to move to the next level of customer experience!

TMY-SS35: Communication in Client Account Management: Be a Trusted Advisor

RM2,600.00

2 Days ILT, VILT

As Steven Covey so succinctly puts it in The Seven Habits of Highly Effective People – “Seek first to understand and then to be understood”. You must be able to establish a trust-based relationship with your clients
to be viewed as a source of valuable advice. There is more to being a Trusted Advisor than just being reactionary to your client’s requests for quotations. Being a trusted advisor allows you to take the time to explore below the surface and seek to understand the motivation behind each need. This course is designed to equip client account managers with the skills to maximise effectiveness in various phases of a sales lifecycle – reaching, acquiring, nurturing, and retaining.

TMY-SS36: Consultative Selling Technique – Rewarding Relationship with Key Accounts

RM2,600.00

2 Days ILT, VILT

The Consultative Selling Technique training course is aimed at skilling sales professionals in achieving long-term success. It is a technique that is used by intentional sales professionals to foster authentic, long-lasting and customer-centric relationships.

It’s not enough to be just the preferred vendor. Elevate your company to a trusted advisor position. True relationships based on trust foster loyalty which in turn builds a sustainable and win-win situation for both.

TMY-SS37: Effective Sales Negotiation

RM2,600.00

2 Days ILT, VILT

Buyers are becoming better at negotiating with their suppliers. It is extremely crucial for a sales professional to develop their skills in negotiation as it would avoid the losses associated with discounting and failure to close profitable deals. Investment in sales negotiation skills development would therefore become absolutely imperative for effective and successful sales executive.

This workshop is focused on setting in crucial principles for the development of robust sales negotiation sales and helping the sales professional to apply the relevant techniques

TMY-SS38: Motivation of a Champion -Sales Training Program

RM2,600.00

2 Days ILT, VILT

“The best salesman in the world is someone who can sale you his dream and than seat back and let others make it come true for him” – Darren Suresh

What does it take to sell these days?
Are you the next best thing in sales?
What makes a person a good salesman or a great one?
Do you want to inspire greatness or just get the job done?

If you are looking for an answer to any of the above questions, then you are in the right place. This course offers the solutions in learning the ropes on how to become an effective sales profesional in your industry. The course will provide insight into the skills, competencies and action plans needed to become the best that you can.

Accelerating human capital development for an advanced nation.

Accelerating human capital development for an advanced nation.

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