TMY Human Capital Development - Page 2 of 3 - IT Training and Certification

TMY Human Capital Development Soft Skills Courses

TMY-SS20: The 7 Habits for Managers: Essentials Skills and Tools for Leading Team

RM2,600.00

2 Days ILT, VILT

National surveys* of thousands of employees disclosed that while many people work hard, they are worried about their lack of effectiveness. Survey results indicate:

Less than 50% of your team’s time is spent on the company’s most important objectives
Only 14% of employees feel they are contributing to company success
Less than half of your team know company’s goals

The problems are not limited to one industry, one geographic location, one economic group or even one age group. They are common to all. Workers have too many assigned tasks and too many competing priorities. People can’t identify key goals and, therefore, can’t deliver excellent results. Individuals, even entire departments, lack open communication. Crises are often reacted to with fast, less-than-effective decisions. The good news is that changing ineffective behaviors to effective behaviors will benefit everyone in your organization. The 7 Habits® can not only help you to better manage yourself, but learn to lead others and unleash team potential. Attend this powerful 2-day workshop and discover the same principles that have led the world’s foremost business leaders to the professional and business success they dreamed of.

TMY-SS22: Effective Communication Skills at Workplace

RM2,600.00

2 Days ILT, VILT

“The model of effective communication is often taken for granted, setting clear objectives in the beginning would derive better results”

This program is designed to expose participants to better communication between individuals, team, department and Organizations. In these two days, the participants will be challenged to move to the next level in communication

TMY-SS23: Impress the Point! Through Effective Technical Report Writing

RM2,600.00

2 Days ILT, VILT

“Beneath the rule of men entirely great, the pen is mightier than the sword”

– Robert Bulwer-Lytton –

Impactful and effective technical report writing is an essential part of the foundation of good business; the ability to report concisely and effectively to your employees, colleagues, customers and the public, will greatly assist you to get ahead. Differentiate yourself from the competition by learning the fundamentals of advanced business writing while discovering the power of effective technical report writing skills.

This specially designed 2-day training helps develop and refine your technical report writing skills. It empowers you to present information in an effective manner that assists your readers to solve a particular technical problem. Your active participation in our program provides you with a rigorous training environment, enabling you to apply and sustain your learning with the aim of forming winning habits

At the end of the training, you should have gained the ability to create a positive impact at every opportunity where technical report writing is required

Impress The Point! Through Effective Technical Report Writing focuses on the following areas:

Context
Rules
Skills
Styles
Guidelines

TMY-SS24: Impactful Presentation | Stand | Deliver | Convince

RM2,600.00

2 Days ILT, VILT

Being able to capture and maintain attention during a presentation is a must-have skill. Effective delivery and an impactful presence can help get a message across and influence an audience in memorable ways. It can boost the
presenter’s credibility and confidence that persists in all aspects of work and life – from selling to a client to inspiring your team. Today, with the onset of online meetings, there are now additional challenges to overcome.

This course teaches how to properly refine your business presentations for maximum influence, credibility, and impact. Each module provides the knowledge and tactics that will empower participants to communicate confidently and competently to all types of audiences.

TMY-SS25: Interpersonal Skills- Building Better work Relationships

RM2,600.00

2 Days ILT, VILT

Interpersonal skills is a life skill aimed at building strong personal and professional achievement. Many employers look at this life skill as a differentiator between a good and great employee. Organizations are looking for people who can work well with team members and interact effectively with people within and outside the department. Since people are uniquely and predictably different, it is pertinent to understand individual behavioral together with strategic interpersonal communication, negotiation and conflict resolution techniques to enrich effective interpersonal skills and maintain a win-win harmonious workplace relationship.

TMY-SS26: Persuasive Power: Business Story Telling

RM2,600.00

2 Days ILT, VILT

“Everyone remembers a good story. Whether they heard it on the radio, read about it or saw it unfold on live television, good stories tend to stick with us, regardless of the subject matter.”

Everybody has a favourite ad. We remember them from our emotional attachment to them. This shows the effect storytelling can have on those you seek to engage with. Allow people to get a sense of who you are by telling great stories about your brand.

A good story can be most effective when told by a great storyteller. Effective storytellers capture their audience, lead them in any direction necessary and leave them with new knowledge or a value – one they may carry with them for the rest of their lives. It can be applied in presentations, e-mails, and different kinds of written and verbal communication.

Storytelling is a skill. Similar to learning a musical instrument, it needs to be taught and practiced before you can start using it in your professional life. Learning to be an effective storyteller comes with an array of benefits.

TMY-SS29: Essential Customer Service Techniques and Etiquette

RM2,600.00

2 Days ILT, VILT

Your call center is an integral part of your customer relationship management. Your representatives are ambassadors, and every time one of your customers contacts your organization, it is a moment of truth-a chance for your organization to shine. Call centers have a huge impact on customer retention, and in the end analysis, your revenue and profit. Delivering consistent, quality service is not accomplished by accident. We know that it takes a great deal of training and preparation to succeed.

The situation is complicated because customers now contact you via e-mail, the web, mail, and by telephone. Customers expect you to deliver seamless, integrated service regardless of the method of contact. This is a huge challenge whether you are implementing a new software solution, increasing the number of call center representatives, starting a new company, or offering new products and services. It is proven that a well-trained and supported representative is less likely to leave your organization. Decreased turnover equals reduced costs and a better bottom line.

This course provides the learners with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good etiquette, offers tips for building trust over the telephone and discusses important non-verbal actions that are present in most telephone interactions. A warm, helpful, professional and friendly voice on the phone can build customer loyalty. The lack of, could drive them to your competitor. Extend the common courtesies to your callers and create a reputation of legendary service to keep your customers coming back

TMY-SS30: Excellent Customer Service and Interpersonal Skills

RM2,600.00

2 Days ILT, VILT

The purpose of this program is to impart the necessary customer service skills to the personnels who manage the call center, front office counters and service centre as well as those who deal with the distributors. Emphasis will be given to train the participants on the methods and techniques in providing excellent customer service to walk-in customers and customers over the phone. They will also learn professional methods to deal with difficult customers as well as promoting and up-selling products

TMY-SS33: The Star Principles towards Effective Customer Service

RM2,600.00

2 Days ILT, VILT

The interactions a student has with your front-line and academic staff members are crucial to engagement and retention. This program is designed especially for team members who want to learn how to improve customer service for students and parents. This program uses a mix of instructive, interactive, and working sessions; learn how to set your institution apart from the competition with superior customer service. The instructor will help you better understand and apply the service standards that matter such as:

Comprehensive responsiveness
Efficiency
Listening and clear communication
Empathy and conflict management

You will also learn how to deal with conflict based on your communication style, techniques for managing angry or frustrated customers, methods for de-escalating conversations, and ways to prevent yourself from getting pulled into emotional confrontations

TMY-SS34: World Class Customers Service

RM2,600.00

2 Days ILT, VILT

“The need to fullfil customer experience with the right skills is now the forefront of the customer service industry

What is Customer Experience all about? Do we already have the basics? Is this the next level of Customer service?If you are looking for an answer to any of the above questions, then you are in the right place. This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of customer service to the experintial age. Expect great learning and sharing to move to the next level of customer experience!

TMY-SS35: Communication in Client Account Management: Be a Trusted Advisor

RM2,600.00

2 Days ILT, VILT

As Steven Covey so succinctly puts it in The Seven Habits of Highly Effective People – “Seek first to understand and then to be understood”. You must be able to establish a trust-based relationship with your clients
to be viewed as a source of valuable advice. There is more to being a Trusted Advisor than just being reactionary to your client’s requests for quotations. Being a trusted advisor allows you to take the time to explore below the surface and seek to understand the motivation behind each need. This course is designed to equip client account managers with the skills to maximise effectiveness in various phases of a sales lifecycle – reaching, acquiring, nurturing, and retaining.

TMY-SS36: Consultative Selling Technique – Rewarding Relationship with Key Accounts

RM2,600.00

2 Days ILT, VILT

The Consultative Selling Technique training course is aimed at skilling sales professionals in achieving long-term success. It is a technique that is used by intentional sales professionals to foster authentic, long-lasting and customer-centric relationships.

It’s not enough to be just the preferred vendor. Elevate your company to a trusted advisor position. True relationships based on trust foster loyalty which in turn builds a sustainable and win-win situation for both.

TMY-SS37: Effective Sales Negotiation

RM2,600.00

2 Days ILT, VILT

Buyers are becoming better at negotiating with their suppliers. It is extremely crucial for a sales professional to develop their skills in negotiation as it would avoid the losses associated with discounting and failure to close profitable deals. Investment in sales negotiation skills development would therefore become absolutely imperative for effective and successful sales executive.

This workshop is focused on setting in crucial principles for the development of robust sales negotiation sales and helping the sales professional to apply the relevant techniques

TMY-SS38: Motivation of a Champion -Sales Training Program

RM2,600.00

2 Days ILT, VILT

“The best salesman in the world is someone who can sale you his dream and than seat back and let others make it come true for him” – Darren Suresh

What does it take to sell these days?
Are you the next best thing in sales?
What makes a person a good salesman or a great one?
Do you want to inspire greatness or just get the job done?

If you are looking for an answer to any of the above questions, then you are in the right place. This course offers the solutions in learning the ropes on how to become an effective sales profesional in your industry. The course will provide insight into the skills, competencies and action plans needed to become the best that you can.

TMY-SS39: Professional Selling and Communication – Cross Sell And Up Sell

RM2,600.00

2 Days ILT, VILT

To gain more revenue per customer, companies are asking their customer service reps to up-sell and cross-sell during their calls. Not surprisingly, many of these employees are not happy! They perceive themselves as service professionals, not salespeople. The world in which sales professionals have to operate in has changed dramatically. Today, competition in almost every field is much more aggressive and intense than ever before. Customers are better informed, more discerning and more demanding.

Whether in selling a product or service, the rapidly changing landscape confronting service professionals requires a drastic change in mindset towards selling. Service professionals need to approach the task professionally rather than simply rely on acumen, better products, and other street-wise selling techniques.

Your employees will leave this training with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance in a way that boosts buyer satisfaction and the bottom line.

TMY-SS40: Sales Coaching NLP Applications in Building a Performing Sales Team

RM2,600.00

2 Days ILT, VILT

This Neuro Linguistic Programming based course is focused on developing Sales Coaches who could help gear their team members into a performing sales team. The transition from a sales representative to a Sales Manager often leaves the individual in a situation of facing new challenges in management with little to guide them except experience.

While experience may be one of the best teachers, different frame of references in each individual’s mindset creates a gap in communicating the necessary skills to the coaches. This results in a mismatch of information and intended results, and often further frustrates Sales Managers and the sales reps becomes demotivated.

TMY-SS41: 7+1 Practices Of Highly Successful Individuals

RM2,600.00

2 Days ILT, VILT

This program is dedicated to the development of personal and interpersonal leadership of individuals. Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that propel them towards personal and interpersonal excellence.

TMY-SS42: Breakthrough Emotional Agility In The New Age

RM2,600.00

2 Days ILT, VILT

Breakthrough: Emotional Agility is designed to inspire and educate on essential strategies and tools to enhance emotional management, leadership and communication. This program highlights proven effective methods of human motivation and people management based on the application and model of Neuro-Linguistic Programming.

TMY-SS43: Design Thinking : Innovative & Creative Thinking Tool

RM2,600.00

2 Days ILT, VILT

To thrive you need to INNOVATE. Therefore today, innovation is everyone’s business. A key challenge in workplace innovation is a lack of framework, skills and tools to enable people to easily come together as teams and solve day-to day problems. A second concern is the inability to solve problems with a focus on people

The Design Thinking process of Human-Centred innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” (Tim Brown) It is successfully being used by leading organizations such as Apple, SIA, Starbucks, Adobe and many more to transform their products and services to meet customer expectation better and to continue to grow in a scenario of ever-increasing competition.

TMY-SS44: Emotional Excellence At Workplace

RM2,600.00

2 Days ILT, VILT

Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity. In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.

As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.

TMY-SS45: Inspire Motivation Towards Positive Mindset

RM2,600.00

2 Days ILT, VILT

Everyone experiences negative thoughts. It’s a normal part of being human – but we can make a choice about whether to accept these thoughts or challenge them. Where negative thoughts are left unchecked, our well-being can fall into a downward spiral. But noticing negative thoughts when they arise and recognising them for what they are – just thoughts – creates the opportunity to break cycles of negativity.

Positive thinking and attitudes can increase both your personal and business results and achievements. New business requirements, increased performance demands, and a changing workforce mean it is essential for professionals at all levels to understand and master the skills, techniques and methods of positive thinking and positive attitude.

TMY-SS46: Negotiation Skills -Effective Strategies For Win -Win

RM2,600.00

2 Days ILT, VILT

Every organization can benefit from improved negotiation skills — keen negotiation skills help to align corporate goals with sustainable business relationships. Close deals that might otherwise be deadlocked. Maximize value in the agreements you reach and resolve differences before they escalate into costly conflicts.

This simulating workshop introduces a systematic approach to effective negotiations and value creation
process. It develops the participant’s toolkit of tactics and strategies by helping participants apply truly engaging and responsive negotiation styles.

TMY-SS47: Project Management

RM2,600.00

2 Days ILT, VILT

This is a practical course on Managing Projects. Most Project Managers were promoted due to their technical skills, and are usually not familiar with management skills. Project Management is an art and a science.

So, both technical and people skills are needed. What most Project Managers lack, is the people skills to solve technical problems with a team of staff and how to communicate with the project owner

TMY-SS48: Six Thinking Hat: Be The Problem Solver

RM2,600.00

2 Days ILT, VILT

This program is designed to give awareness to the participants on the power of using the Six Thinking Hats by Edward De Bono in the organization. The program will allow the participants to open their minds to conceptional thinking and using the elements of the concept to solve problems and be more solution minded.

TMY-SS49: Solving Problems Efficiently, Effectively & Decisively

RM2,600.00

2 Days ILT, VILT

First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.

TMY-SS50: The 7 Habits For Effective People

RM2,600.00

2 Days ILT, VILT

The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.

In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.

This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.

TMY-SS32: Managing Escalation and Managing Difficult Customer

RM2,600.00

2 Days ILT, VILT

It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.

Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.

We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.

TMY-SS28: Customer Service Workshop for Call Centre Customer Care

RM2,600.00

2 Days ILT, VILT

Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.

TMY-SS51: Incorporating Personal Grooming and Basic Etiquette

RM2,600.00

2 Days ILT, VILT

This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.

TMY-SS52: Unleash Creative and Lateral Thinking- Think Out of the Box

RM2,600.00

2 Days ILT, VILT

Creative thinking is essential to your business!

Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.

You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team

Analytics and Data Training and Certification

TMY-DS04: Machine Learning – Regression

2 Days ILT, VILT

Machine Learning – Regression

Machine Learning plays a pivotal role in predictive analytics, and regression is a fundamental technique within the field. This two-day course is designed for beginners and focuses on teaching the core concepts and practical application of regression algorithms. Participants will learn how to build, evaluate, and interpret regression models, making it an ideal starting point for a data science journey.

TMY-DS05: Machine Learning – Classification and Forecasting

RM2,600.00

2 Days ILT, VILT

Machine Learning – Classification and Forecasting

Machine learning is a powerful tool for classification and forecasting tasks, which are at the core of data-driven decision-making. This two day course, designed for beginners, provides a comprehensive introduction to classification and forecasting using machine learning algorithms. Participants will learn the fundamentals, practical application, and best practices in predictive modeling.

TMY-TFTE: Tools for Trainer Excellence

RM3,500.00

2 Days ILT, VILT

You know the story: Your employees are skeptical and certainly not thrilled about being pulled away from their jobs to “be trained.”

Add to “participant reluctance” the fact that some training programs contain “dry” material, and your trainers are faced with an enormous challenge.

How do you turn negative perceptions into positive enthusiasm and necessary content into material that’s fun and interesting to learn? You get Tools for Trainer Excellence, the broadest, most comprehensive train-the-trainer workshop available today.

TMY-FI: Focused Interviewing for Managers

RM3,500.00

2 Days ILT, VILT

Too often, managers are asked to make critical hiring decisions without the proper training, relying on gut instinct rather than a repeatable, evidence-based process. This leads to costly hiring mistakes, decreased productivity, and team instability.

The Focused Interviewing for Managers workshop is a comprehensive, two-day training program designed to transform your approach to talent selection. Through a blend of expert instruction, interactive exercises, video case studies, and intensive role-play scenarios, you will master a systematic, three-phase framework: Plan, Conduct, and Evaluate. You will leave this workshop with the skills, tools, and confidence to run structured, insightful, and legally defensible interviews that consistently identify and secure top talent for your team and the organization.

TMY-CPSDM: Creative Problem Solving and Decision Making

RM3,500.00

2 Days ILT, VILT

In your organization, nothing has a more direct impact on profits, competitiveness, and customer loyalty than the quality of problem solving and decision making. Leaders in today’s fast-changing environment must not only know how to analyse problems, but also how to work through the organization to get recommendations accepted.

This workshop provides a flexible, systematic process for analysing problems, recognizing opportunities, and making high-quality decisions. When used throughout your organization, CPSDM creates a common understanding that facilitates team building, enhances communication, and produces more creative and profitable outcomes, whether tackling complex challenges or making low-risk decisions.

TMY-ILS: Interpersonal Leadership & 6E Coaching Skills

RM3,500.00

2 Days ILT, VILT

In today’s fast-paced environment, leadership is more than just managing tasks. It’s about connection, influence, and development. Communication is the glue that holds a team together, while coaching is the engine that drives them to new heights of performance and innovation.

This intensive, 2-day workshop combines the critical interpersonal skills every leader needs with a world-class coaching framework. Participants will move from simply managing people to truly developing them, creating a culture of trust, motivation, and outstanding results.

Accelerating human capital development for an advanced nation.

Accelerating human capital development for an advanced nation.

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