TMY Human Capital Development - Page 2 of 3 - IT Training and Certification

TMY Human Capital Development Soft Skills Courses

TMY-SS39: Professional Selling and Communication – Cross Sell And Up Sell

RM2,600.00

2 Days ILT, VILT

To gain more revenue per customer, companies are asking their customer service reps to up-sell and cross-sell during their calls. Not surprisingly, many of these employees are not happy! They perceive themselves as service professionals, not salespeople. The world in which sales professionals have to operate in has changed dramatically. Today, competition in almost every field is much more aggressive and intense than ever before. Customers are better informed, more discerning and more demanding.

Whether in selling a product or service, the rapidly changing landscape confronting service professionals requires a drastic change in mindset towards selling. Service professionals need to approach the task professionally rather than simply rely on acumen, better products, and other street-wise selling techniques.

Your employees will leave this training with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance in a way that boosts buyer satisfaction and the bottom line.

TMY-SS40: Sales Coaching NLP Applications in Building a Performing Sales Team

RM2,600.00

2 Days ILT, VILT

This Neuro Linguistic Programming based course is focused on developing Sales Coaches who could help gear their team members into a performing sales team. The transition from a sales representative to a Sales Manager often leaves the individual in a situation of facing new challenges in management with little to guide them except experience.

While experience may be one of the best teachers, different frame of references in each individual’s mindset creates a gap in communicating the necessary skills to the coaches. This results in a mismatch of information and intended results, and often further frustrates Sales Managers and the sales reps becomes demotivated.

TMY-SS41: 7+1 Practices Of Highly Successful Individuals

RM2,600.00

2 Days ILT, VILT

This program is dedicated to the development of personal and interpersonal leadership of individuals. Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that propel them towards personal and interpersonal excellence.

TMY-SS42: Breakthrough Emotional Agility In The New Age

RM2,600.00

2 Days ILT, VILT

Breakthrough: Emotional Agility is designed to inspire and educate on essential strategies and tools to enhance emotional management, leadership and communication. This program highlights proven effective methods of human motivation and people management based on the application and model of Neuro-Linguistic Programming.

TMY-SS43: Design Thinking : Innovative & Creative Thinking Tool

RM2,600.00

2 Days ILT, VILT

To thrive you need to INNOVATE. Therefore today, innovation is everyone’s business. A key challenge in workplace innovation is a lack of framework, skills and tools to enable people to easily come together as teams and solve day-to day problems. A second concern is the inability to solve problems with a focus on people

The Design Thinking process of Human-Centred innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” (Tim Brown) It is successfully being used by leading organizations such as Apple, SIA, Starbucks, Adobe and many more to transform their products and services to meet customer expectation better and to continue to grow in a scenario of ever-increasing competition.

TMY-SS44: Emotional Excellence At Workplace

RM2,600.00

2 Days ILT, VILT

Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity. In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.

As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.

TMY-SS45: Inspire Motivation Towards Positive Mindset

RM2,600.00

2 Days ILT, VILT

Everyone experiences negative thoughts. It’s a normal part of being human – but we can make a choice about whether to accept these thoughts or challenge them. Where negative thoughts are left unchecked, our well-being can fall into a downward spiral. But noticing negative thoughts when they arise and recognising them for what they are – just thoughts – creates the opportunity to break cycles of negativity.

Positive thinking and attitudes can increase both your personal and business results and achievements. New business requirements, increased performance demands, and a changing workforce mean it is essential for professionals at all levels to understand and master the skills, techniques and methods of positive thinking and positive attitude.

TMY-SS46: Negotiation Skills -Effective Strategies For Win -Win

RM2,600.00

2 Days ILT, VILT

Every organization can benefit from improved negotiation skills — keen negotiation skills help to align corporate goals with sustainable business relationships. Close deals that might otherwise be deadlocked. Maximize value in the agreements you reach and resolve differences before they escalate into costly conflicts.

This simulating workshop introduces a systematic approach to effective negotiations and value creation
process. It develops the participant’s toolkit of tactics and strategies by helping participants apply truly engaging and responsive negotiation styles.

TMY-SS47: Project Management

RM2,600.00

2 Days ILT, VILT

This is a practical course on Managing Projects. Most Project Managers were promoted due to their technical skills, and are usually not familiar with management skills. Project Management is an art and a science.

So, both technical and people skills are needed. What most Project Managers lack, is the people skills to solve technical problems with a team of staff and how to communicate with the project owner

TMY-SS48: Six Thinking Hat: Be The Problem Solver

RM2,600.00

2 Days ILT, VILT

This program is designed to give awareness to the participants on the power of using the Six Thinking Hats by Edward De Bono in the organization. The program will allow the participants to open their minds to conceptional thinking and using the elements of the concept to solve problems and be more solution minded.

TMY-SS49: Solving Problems Efficiently, Effectively & Decisively

RM2,600.00

2 Days ILT, VILT

First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.

TMY-SS50: The 7 Habits For Effective People

RM2,600.00

2 Days ILT, VILT

The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.

In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.

This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.

TMY-SS32: Managing Escalation and Managing Difficult Customer

RM2,600.00

2 Days ILT, VILT

It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.

Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.

We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.

TMY-SS28: Customer Service Workshop for Call Centre Customer Care

RM2,600.00

2 Days ILT, VILT

Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.

TMY-SS51: Incorporating Personal Grooming and Basic Etiquette

RM2,600.00

2 Days ILT, VILT

This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.

TMY-SS52: Unleash Creative and Lateral Thinking- Think Out of the Box

RM2,600.00

2 Days ILT, VILT

Creative thinking is essential to your business!

Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.

You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team

ATC-ISC: Instructional Skills – Train The Trainer

RM4,700.00

4 Days ILT, VILT

The goal of this course is to enhance your basic teaching techniques. You will acquire a broad range of necessary knowledge and become able to put it into practice in order to provide high-quality training as a trainer.

CSF1: Cloud Security Fundamental Level 1

RM1,000.00

1 Day ILT, VILT

Cloud Security: Essential Knowledge for the Modern Tech Professionals.

The CSF1: Cloud Security Fundamental Level 1 course provides a brief introduction to information security risks associated with cloud computing. Students can use this course to review what they already know about cloud security and to pinpoint any gaps in their understanding. Students who are interested in working with cloud technology or who will be part of an organisation transitioning to the cloud will benefit from this course.

Our trainers have all passed a rigorous certification process and are proven security professionals with years of industry experience and multiple professional qualifications.

Cloud security is a set of rules, methods, and technologies that are meant to keep the cloud environment safe and under control. Cloud security can reduce the risks of moving to a cloud environment by using strict access controls, system audits, adherence to global security frameworks, and other measures.

For those of you who want to use Google Cloud, Microsoft Azure, or Amazon Web Services, cloud security is less about setting up a secure cloud and more about using it securely. After all, these companies have already spent a lot of money to make sure their systems are safe. Still, anyone who wants to set up their own cloud needs to think about more things. These include security architecture, protecting physical infrastructure, disaster recovery, maintenance, and a stable connection.

Cloud security also helps businesses stay in line with international rules like the General Data Protection Regulation (GDPR). It can also prepare businesses for future rules, which are always being thought about. For example, to follow the GDPR, companies must make sure that their cloud was built with the right architecture and that security and privacy were taken into account throughout the design process. If they don’t, regulators may fine them a lot if a security breach happens.

CSF2: Cloud Security Fundamental Level 2

RM1,000.00

1 Day ILT, VILT

Setting the Gold Standard in Cloud Security Training: Dive Deep into Governance. Risk and Compliance (GRC).

This CSF2: Cloud Security Fundamental Level 2 training offers a concise introduction to the information security risks associated with cloud computing from the perspectives of governance, risk, and compliance. Students have the opportunity to assess their current level of knowledge regarding cloud GRC and to identify any gaps in that knowledge through the use of this course. This class is beneficial for students who either have an interest in working with cloud technology or who are planning to be a part of an organisation that will be transitioning to the cloud.

Our trainers have all passed a rigorous certification process and are proven security professionals with years of industry experience and multiple professional qualifications.

Cloud security is a set of rules, methods, and technologies that are meant to keep the cloud environment safe and under control. Cloud security can reduce the risks of moving to a cloud environment by using strict access controls, system audits, adherence to global security frameworks, and other measures.

Interaction with a variety of stakeholders, including auditors, customers, providers, and internal staff, is essential to the execution of a GRC programme successfully. We will discuss methods that will make it possible for an organization to manage the complicated information flow in a way that is both effective and efficient

CWB: CyberSecurity Workshop For Business

RM800.00

1 Day ILT, VILT

Strengthening Cyber Defenses: How Your Business Can Stay Ahead of Potential Attacks.

This CWB: CyberSecurity Workshop For Business course aims to stimulate the intensity and need of cybersecurity awareness among the business users, and is designed to give an exposure on IT Systems Security & Infrastructure, Monitoring Potential Threats and Attacks.

Each and every organization is accountable for ensuring that their systems are secure. A company’s success is directly proportional to its ability to prevent the corruption or even theft of its information systems. Not only will increasing efficiency and productivity result from the implementation of effective security measures, but it will also provide protection from liability.

You need to have a solid understanding of the fundamental ideas behind cyberspace before you can design and put into practice any preventative measures against cyberattacks. The approach (or approaches) to cyber security that an organization chooses to implement should be adapted to meet the specific requirements of the organization.

As was mentioned earlier, the implementation of methods to prevent attacks on a company’s information systems is the essence of what constitutes cyber security. Controlling physical access to the system’s hardware is one aspect of cyber security. Another aspect of cyber security is protecting against potential threats that could arise from network access or the injection of code.

Participants in our workshop will gain an understanding of both the fundamentals of protecting their computer systems as well as the methods that should be put into practise in order to achieve this goal.

ITGRM: IT Governance and Risk Management

RM4,000.00

2 Days ILT, VILT

Stay Ahead in a Digital World: Understand and Implement IT Governance & Risk Management.

This hugely popular ITGRM: IT Governance and Risk Management provides a comprehensive review of the knowledge required for understanding IT Governance & Risk Management strategies. Students can use this crash course to review what they already know about IT Governance & Risk Management, pinpoint any gaps in their understanding and provide high level mitigation to address IT Governance & Risk Management gaps.

The establishment of efficient IT governance is of the utmost importance with regard to the problem-free operation of IT businesses. The organization’s business goals can more easily be accomplished with the assistance of this concept when applied to its information systems. If you do not put into practice IT governance, it will become ineffective and may even be detrimental to the company.

It is no longer necessary to argue that effective governance of information technology is essential because society and various markets are continuously undergoing change. It is a requirement for every business. In today’s world, where information occupies such an important role in our society, having strong governance in place for our information technology systems is absolutely necessary to ensure their smooth operation. By producing value, it ensures that the money your company invests in information technology will be put to good use.

SAW1: Security Awareness Workshop Level 1

RM500.00

0.5 Days ILT, VILT

Defending Digital Frontiers: An Intensive Security Awareness workshop.

This SAW1: Security Awareness Workshop Level 1 course aims to stimulate the intensity and need of Security among the user. This workshop is designed to give an exposure on IT Systems Security & Infrastructure, Monitoring Potential Threats & Attacks and Cyberattack.

Every single user is accountable for ensuring that their respective systems are protected against unauthorized access. The ability of a business to protect its information systems from being corrupted or even stolen is directly correlated to the level of that business’s overall success. The implementation of effective security measures will not only result in increased efficiency and productivity, but it will also provide protection from liability. This is due to the fact that the measures will prevent potential risks.

This is done with the intention of fostering an environment within an organization that is security-conscious, as well as providing direction on how to effectively respond to security incidents and reduce the risk that is posed by cyberattacks.

Training for security awareness should be a priority at every organization, but it should be especially important at organizations that are embracing digitalization. Employees who are working on computers, laptops, or other devices present an easy target for cybercriminals who are looking to take advantage of their victims’ lack of awareness.

An effective security awareness training practice in an organization can motivate employees to take part in security awareness programs and attend security-related events, which in turn equips them to defend the organization against cybersecurity risks.

Explore more about cybersecurity certifications with our cybersecurity training and certifications guide.

SAW2: Security Awareness Workshop Level 2

RM1,000.00

1 Day ILT, VILT

Elevate Your Cyber Defense: Essential Security Awareness Workshop for the Digital Age.

In a world dominated by digital advancements, cybersecurity isn’t just a term—it’s a necessity. The SAW2: Security Awareness Workshop Level 2 workshop offers a deep dive into the critical realms of IT Systems Security, Infrastructure, and Cyberattack response strategies. We spotlight real-world threats, offering a hands-on experience to gauge, monitor, and thwart potential cyberattacks.

Every individual holds the key to their digital sanctuary. The success and safety of an organization’s data infrastructure directly hinge upon how well each member shields it from breaches. A proactive approach to security isn’t just about keeping data safe—it boosts operational efficiency, safeguards a brand’s reputation, and fortifies against potential liabilities.

Our mission transcends basic training. We envision fostering a robust security-first culture across organizations. As the digital frontier expands, so does the playground for cybercriminals. Employees interfacing with digital devices become inadvertent gateways for these breaches. Our workshop serves as a wake-up call, emphasizing the gravity of security in the digital era.

Prioritizing security awareness isn’t an option—it’s a business imperative, especially for digitally-driven enterprises. By partaking in our program, employees won’t just learn; they’ll evolve into cyber guardians, ready to champion security initiatives, and protect the organization’s digital assets against looming cyber threats. Secure your future by investing in knowledge today.

Analytics and Data Training and Certification

TMY-DS04: Machine Learning – Regression

2 Days ILT, VILT

Machine Learning – Regression

Machine Learning plays a pivotal role in predictive analytics, and regression is a fundamental technique within the field. This two-day course is designed for beginners and focuses on teaching the core concepts and practical application of regression algorithms. Participants will learn how to build, evaluate, and interpret regression models, making it an ideal starting point for a data science journey.

TMY-DS05: Machine Learning – Classification and Forecasting

RM2,600.00

2 Days ILT, VILT

Machine Learning – Classification and Forecasting

Machine learning is a powerful tool for classification and forecasting tasks, which are at the core of data-driven decision-making. This two day course, designed for beginners, provides a comprehensive introduction to classification and forecasting using machine learning algorithms. Participants will learn the fundamentals, practical application, and best practices in predictive modeling.

TMY-DS06: Machine Learning – Unsupervised Learning

3 Days ILT, VILT

Machine Learning – Unsupervised Learning

Unsupervised learning is a fascinating field of machine learning that discovers patterns, structures, and relationships within data without the need for labeled examples. This three-day course, designed for beginners, offers a comprehensive introduction to unsupervised learning techniques. Participants will gain a solid understanding of clustering, dimensionality reduction, and anomaly detection.

TMY-DS07: Deep Learning and Natural Language Processing

RM5,200.00

4 Days ILT, VILT

Deep Learning and Natural Language Processing

Deep Learning and Natural Language Processing (NLP) have revolutionized the way we interact with and analyze text data. This four-day course, tailored for beginners, provides a comprehensive introduction to the foundations of deep learning and its application in NLP. Participants will gain a strong understanding of neural networks, language processing, and hands-on experience in building NLP models.

TMY-DS08: Big Data Hadoop

RM3,900.00

3 Days ILT, VILT

Big Data Hadoop

Hadoop is a foundational technology for processing and analyzing massive volumes of data. This three-day course, tailored for beginners, provides a comprehensive introduction to the core concepts of Big Data and Hadoop. Participants will gain an understanding of distributed storage and processing, Hadoop ecosystem components, and hands-on experience with Hadoop tools.

TMY-DS09: Data Storytelling

RM3,900.00

3 Days ILT, VILT

Data Storytelling

Data storytelling is a critical skill for conveying data-driven insights in a compelling and meaningful way. This three-day course, designed for beginners, focuses on teaching the art and science of data storytelling. Participants will learn how to structure, visualize, and present data to engage and inform their audience effectively.

Cloud Computing Training & Certification

PACW: The Power of AI Computer Vision: Understanding the World & Automating Work Through Images

RM4,000.00

2 Days ILT, VILT

Over the duration of this course, you’ll:

Learn about computer vision foundations
Learn about Artificial Intelligence vs Machine Learning
Learn about the Computer Vision process
Dive deep into real-world examples
Understand how to build a model
Know how to improve model performance
Learn the Tapway labeling tools
Understand how to choose between project types
Become familiar with the Tapway deployment options
Get insight into our best practices and tips

TMY-AIP: AI Prompting for Enhanced Productivity – DeepSeek, Gemini, Perplexity AI, Claude, ChatGPT

RM600.00

1 Day ILT, VILT

While everyone’s talking about ChatGPT and Gemini, DeepSeek has been quietly pushing boundaries and catching the attention of AI enthusiasts. In this course, we’ll peel back the curtains on what makes DeepSeek special, and show you how it fits into the bigger AI picture – no buzzwords or marketing fluff, just real talk about what these tools can (and can’t) do.

We’ll dive into the practical stuff: understanding AI fundamentals, mastering prompt engineering across different models, and discovering where DeepSeek truly shines compared to its more famous cousins. Whether you’re an AI skeptic or enthusiast, you’ll walk away with the skills to cut through the tech jargon and make these tools work for you in meaningful ways. Think of it as your BS-free guide to navigating the AI landscape, with a special spotlight on one of its most intriguing new players.

Ever wondered how to make AI tools work their magic? You’re in the right place. In this course, we’ll crack the code on getting the most out of AI powerhouses like ChatGPT, Gemini, Claude, and more. Think of it as learning how to speak “AI” fluently – because let’s face it, these tools are everywhere now, and knowing how to use them well is like having a superpower in your back pocket.

We’ll start by demystifying AI (no computer science degree required!), explore how these large language models actually think (spoiler: it’s fascinating), and then dive into the art of prompt engineering. By the end, you’ll be crafting prompts that make AI tools dance to your tune, whether you’re a creative professional, tech enthusiast, or just curious about making these tools work better for you.

TMY-LAC: Leading Across Cultures

RM1,750.00

1 Day ILT, VILT

As a modern leader, you face constant challenges from diverse stakeholders, global customers, and complex team dynamics. Navigating cultural differences isn’t just a “soft skill”—it’s a critical driver of performance, innovation, and profitability.

This workshop moves beyond theory to provide a practical framework for turning cultural complexity into a competitive advantage. Based on the world-renowned Trompenaars Hampden-Turner (THT) Seven Dimensions of Culture model and data from over 130 nationalities, you will learn to lead, communicate, and collaborate effectively across any border.

TMY-CCPR: Conducting Collaborative Performance Reviews

RM1,750.00

1 Day ILT, VILT

Although the formal performance review may seem like an administrative challenge, in practice, it can be an extremely powerful tool for the performance leader. When people work more independently, fewer opportunities arise when the manager and employee can step back, assess what has happened, and decide where to go in the future.

This module provides a collaborative approach to the formal performance review. Participants will learn how to prepare employees — and themselves — for a productive, focused review. Using the skills enable them to create an atmosphere that encourages openness about concerns and plans for the future

TMY-TFTE: Tools for Trainer Excellence

RM3,500.00

2 Days ILT, VILT

You know the story: Your employees are skeptical and certainly not thrilled about being pulled away from their jobs to “be trained.”

Add to “participant reluctance” the fact that some training programs contain “dry” material, and your trainers are faced with an enormous challenge.

How do you turn negative perceptions into positive enthusiasm and necessary content into material that’s fun and interesting to learn? You get Tools for Trainer Excellence, the broadest, most comprehensive train-the-trainer workshop available today.

TMY-FI: Focused Interviewing for Managers

RM3,500.00

2 Days ILT, VILT

Too often, managers are asked to make critical hiring decisions without the proper training, relying on gut instinct rather than a repeatable, evidence-based process. This leads to costly hiring mistakes, decreased productivity, and team instability.

The Focused Interviewing for Managers workshop is a comprehensive, two-day training program designed to transform your approach to talent selection. Through a blend of expert instruction, interactive exercises, video case studies, and intensive role-play scenarios, you will master a systematic, three-phase framework: Plan, Conduct, and Evaluate. You will leave this workshop with the skills, tools, and confidence to run structured, insightful, and legally defensible interviews that consistently identify and secure top talent for your team and the organization.

TMY-BSC: Balanced Scorecard for Productivity

RM1,750.00

1 Day ILT, VILT

Unlock peak organizational performance. The Balanced Scorecard is more than just a measurement system; it’s a powerful management framework that channels the energy, abilities, and knowledge of your entire team toward achieving long-term strategic goals.

This workshop provides leaders with the tools to move beyond traditional financial metrics, creating a holistic view of the business that drives both current performance and future growth.

What is The Balanced Scorecard?

Developed by Robert S. Kaplan and David P. Norton, the Balanced Scorecard complements financial measures of past performance with measures of the drivers of future performance. It provides a comprehensive framework that views organizational performance from four critical perspectives:

Financial Performance
Customer Knowledge
Internal Business Processes
Learning and Growth

Accelerating human capital development for an advanced nation.

Accelerating human capital development for an advanced nation.

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