Breakthrough: Emotional Agility is designed to inspire and educate on essential strategies and tools to enhance emotional management, leadership and communication. This program highlights proven effective methods of human motivation and people management based on the application and model of Neuro-Linguistic Programming.
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This program is dedicated to the development of personal and interpersonal leadership of individuals. Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that propel them towards personal and interpersonal excellence.
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This Neuro Linguistic Programming based course is focused on developing Sales Coaches who could help gear their team members into a performing sales team. The transition from a sales representative to a Sales Manager often leaves the individual in a situation of facing new challenges in management with little to guide them except experience.
While experience may be one of the best teachers, different frame of references in each individual’s mindset creates a gap in communicating the necessary skills to the coaches. This results in a mismatch of information and intended results, and often further frustrates Sales Managers and the sales reps becomes demotivated.
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To gain more revenue per customer, companies are asking their customer service reps to up-sell and cross-sell during their calls. Not surprisingly, many of these employees are not happy! They perceive themselves as service professionals, not salespeople. The world in which sales professionals have to operate in has changed dramatically. Today, competition in almost every field is much more aggressive and intense than ever before. Customers are better informed, more discerning and more demanding.
Whether in selling a product or service, the rapidly changing landscape confronting service professionals requires a drastic change in mindset towards selling. Service professionals need to approach the task professionally rather than simply rely on acumen, better products, and other street-wise selling techniques.
Your employees will leave this training with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance in a way that boosts buyer satisfaction and the bottom line.
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“The best salesman in the world is someone who can sale you his dream and than seat back and let others make it come true for him” – Darren Suresh
- What does it take to sell these days?
- Are you the next best thing in sales?
- What makes a person a good salesman or a great one?
- Do you want to inspire greatness or just get the job done?
If you are looking for an answer to any of the above questions, then you are in the right place. This course offers the solutions in learning the ropes on how to become an effective sales profesional in your industry. The course will provide insight into the skills, competencies and action plans needed to become the best that you can.
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Buyers are becoming better at negotiating with their suppliers. It is extremely crucial for a sales professional to develop their skills in negotiation as it would avoid the losses associated with discounting and failure to close profitable deals. Investment in sales negotiation skills development would therefore become absolutely imperative for effective and successful sales executive.
This workshop is focused on setting in crucial principles for the development of robust sales negotiation sales and helping the sales professional to apply the relevant techniques
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The Consultative Selling Technique training course is aimed at skilling sales professionals in achieving long-term success. It is a technique that is used by intentional sales professionals to foster authentic, long-lasting and customer-centric relationships.
It’s not enough to be just the preferred vendor. Elevate your company to a trusted advisor position. True relationships based on trust foster loyalty which in turn builds a sustainable and win-win situation for both.
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As Steven Covey so succinctly puts it in The Seven Habits of Highly Effective People – “Seek first to understand and then to be understood”. You must be able to establish a trust-based relationship with your clients
to be viewed as a source of valuable advice. There is more to being a Trusted Advisor than just being reactionary to your client’s requests for quotations. Being a trusted advisor allows you to take the time to explore below the surface and seek to understand the motivation behind each need. This course is designed to equip client account managers with the skills to maximise effectiveness in various phases of a sales lifecycle – reaching, acquiring, nurturing, and retaining. -
“The need to fullfil customer experience with the right skills is now the forefront of the customer service industry
What is Customer Experience all about? Do we already have the basics? Is this the next level of Customer service?If you are looking for an answer to any of the above questions, then you are in the right place. This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of customer service to the experintial age. Expect great learning and sharing to move to the next level of customer experience!
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The interactions a student has with your front-line and academic staff members are crucial to engagement and retention. This program is designed especially for team members who want to learn how to improve customer service for students and parents. This program uses a mix of instructive, interactive, and working sessions; learn how to set your institution apart from the competition with superior customer service. The instructor will help you better understand and apply the service standards that matter such as:
- Comprehensive responsiveness
- Efficiency
- Listening and clear communication
- Empathy and conflict management
You will also learn how to deal with conflict based on your communication style, techniques for managing angry or frustrated customers, methods for de-escalating conversations, and ways to prevent yourself from getting pulled into emotional confrontations
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If it’s your job to deal and respond to complaints, you are your organization’s most valuable ambassador! As you learn how to handle difficult situations with greater confidence and skill, you will develop rapport with your customers, save your company’s money and image as well as procure long-term repeated business.
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The purpose of this program is to impart the necessary customer service skills to the personnels who manage the call center, front office counters and service centre as well as those who deal with the distributors. Emphasis will be given to train the participants on the methods and techniques in providing excellent customer service to walk-in customers and customers over the phone. They will also learn professional methods to deal with difficult customers as well as promoting and up-selling products
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Your call center is an integral part of your customer relationship management. Your representatives are ambassadors, and every time one of your customers contacts your organization, it is a moment of truth-a chance for your organization to shine. Call centers have a huge impact on customer retention, and in the end analysis, your revenue and profit. Delivering consistent, quality service is not accomplished by accident. We know that it takes a great deal of training and preparation to succeed.
The situation is complicated because customers now contact you via e-mail, the web, mail, and by telephone. Customers expect you to deliver seamless, integrated service regardless of the method of contact. This is a huge challenge whether you are implementing a new software solution, increasing the number of call center representatives, starting a new company, or offering new products and services. It is proven that a well-trained and supported representative is less likely to leave your organization. Decreased turnover equals reduced costs and a better bottom line.
This course provides the learners with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good etiquette, offers tips for building trust over the telephone and discusses important non-verbal actions that are present in most telephone interactions. A warm, helpful, professional and friendly voice on the phone can build customer loyalty. The lack of, could drive them to your competitor. Extend the common courtesies to your callers and create a reputation of legendary service to keep your customers coming back
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Whether personal or business, the ability to compose efficient and effective email is super useful – both in terms of productivity and responsiveness. We’re all busy, and we’ve all received long, ambiguous and rambling email. Ironically, most of us have also been guilty of writing such verbose email while requesting for someone else’s time.
Our goal is to construct email that:
- Will actually be read
- Will actually be understood
- Will not annoy the receiver, have a good etiguette in writing emails
- Does not take up too much time on the receiver’s end.
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“Everyone remembers a good story. Whether they heard it on the radio, read about it or saw it unfold on live television, good stories tend to stick with us, regardless of the subject matter.”
Everybody has a favourite ad. We remember them from our emotional attachment to them. This shows the effect storytelling can have on those you seek to engage with. Allow people to get a sense of who you are by telling great stories about your brand.
A good story can be most effective when told by a great storyteller. Effective storytellers capture their audience, lead them in any direction necessary and leave them with new knowledge or a value – one they may carry with them for the rest of their lives. It can be applied in presentations, e-mails, and different kinds of written and verbal communication.
Storytelling is a skill. Similar to learning a musical instrument, it needs to be taught and practiced before you can start using it in your professional life. Learning to be an effective storyteller comes with an array of benefits.
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Interpersonal skills is a life skill aimed at building strong personal and professional achievement. Many employers look at this life skill as a differentiator between a good and great employee. Organizations are looking for people who can work well with team members and interact effectively with people within and outside the department. Since people are uniquely and predictably different, it is pertinent to understand individual behavioral together with strategic interpersonal communication, negotiation and conflict resolution techniques to enrich effective interpersonal skills and maintain a win-win harmonious workplace relationship.
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Being able to capture and maintain attention during a presentation is a must-have skill. Effective delivery and an impactful presence can help get a message across and influence an audience in memorable ways. It can boost the
presenter’s credibility and confidence that persists in all aspects of work and life – from selling to a client to inspiring your team. Today, with the onset of online meetings, there are now additional challenges to overcome.This course teaches how to properly refine your business presentations for maximum influence, credibility, and impact. Each module provides the knowledge and tactics that will empower participants to communicate confidently and competently to all types of audiences.
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“Beneath the rule of men entirely great, the pen is mightier than the sword”
– Robert Bulwer-Lytton –
Impactful and effective technical report writing is an essential part of the foundation of good business; the ability to report concisely and effectively to your employees, colleagues, customers and the public, will greatly assist you to get ahead. Differentiate yourself from the competition by learning the fundamentals of advanced business writing while discovering the power of effective technical report writing skills.
This specially designed 2-day training helps develop and refine your technical report writing skills. It empowers you to present information in an effective manner that assists your readers to solve a particular technical problem. Your active participation in our program provides you with a rigorous training environment, enabling you to apply and sustain your learning with the aim of forming winning habits
At the end of the training, you should have gained the ability to create a positive impact at every opportunity where technical report writing is required
Impress The Point! Through Effective Technical Report Writing focuses on the following areas:
- Context
- Rules
- Skills
- Styles
- Guidelines
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“The model of effective communication is often taken for granted, setting clear objectives in the beginning would derive better results”
This program is designed to expose participants to better communication between individuals, team, department and Organizations. In these two days, the participants will be challenged to move to the next level in communication
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“ WHAT MAKES A TEAM A TRIBE IS THE LEVEL OF COMMUNICATIONS “
What Is Communication Bootcamp?
True to its name, partcipants will experince a diffrence in this communication workshop . There will be no chairs not tables but actual camps. The one day program is designed to test the level of communication of team members to breaking point at times.
The participants will be exposed to the next level of communication as a team so that they can journey together and become a TRIBE!
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National surveys* of thousands of employees disclosed that while many people work hard, they are worried about their lack of effectiveness. Survey results indicate:
- Less than 50% of your team’s time is spent on the company’s most important objectives
- Only 14% of employees feel they are contributing to company success
- Less than half of your team know company’s goals
The problems are not limited to one industry, one geographic location, one economic group or even one age group. They are common to all. Workers have too many assigned tasks and too many competing priorities. People can’t identify key goals and, therefore, can’t deliver excellent results. Individuals, even entire departments, lack open communication. Crises are often reacted to with fast, less-than-effective decisions. The good news is that changing ineffective behaviors to effective behaviors will benefit everyone in your organization. The 7 Habits® can not only help you to better manage yourself, but learn to lead others and unleash team potential. Attend this powerful 2-day workshop and discover the same principles that have led the world’s foremost business leaders to the professional and business success they dreamed of.
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- Understanding the strategic management process
- Able to conduct strategic analysis
- Able to derive intended strategy from strategic analysis
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Business is becoming more complex and the need for leaders to quickly identify problems and provide innovative and workable solutions is in great demand.
In this interactive course, the participants will learn a practical, proven approach that will ground them in the skills of problem identification; quality solution creation; purposeful decision making; and fool-proof implementation practices.
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With an Ipad in one hand, an iPhone held with the other hand to their ear and with an eye on the latest downloads at the same time. They want to work but they don’t want work to be their life. These are the Gen Y, otherwise known as the millennials. Like them or not, they are here to stay and they’re not afraid to let you know of that reality.
Learn to manage young, smart and brash employees who may wear flip-flops to the office or listen to iPods at their desk. This informative and entertaining program combines relationship building with psychological research on how to raise your awareness of generational issues and create better relationships with younger employees with Coaching.
