TMY Human Capital Development - Page 3 of 4 - IT Training and Certification

Accelerating human capital development for an advanced nation.

Human capital development is a critical enabler for driving and sustaining Malaysia’s economic growth. The availability of a skilled workforce is necessary to support the transition of all economic sectors towards knowledge-intensive activities, drive labour productivity gains, and attract investment into Malaysia.

Furthermore, an efficient and inclusive labour market will resolve mismatches in workforce demand and supply, and enable all Malaysians to participate in and benefit from the nation’s economic growth.

Investments in education also play a pivotal role in improving social mobility and the wellbeing of the rakyat.

Accelerating human capital development for an advanced nation.

Investments in education also play a pivotal role in improving social mobility and the wellbeing of the rakyat.

TMY-SS37: Effective Sales Negotiation

RM2,600.00

2 Days ILT, VILT

Buyers are becoming better at negotiating with their suppliers. It is extremely crucial for a sales professional to develop their skills in negotiation as it would avoid the losses associated with discounting and failure to close profitable deals. Investment in sales negotiation skills development would therefore become absolutely imperative for effective and successful sales executive.

This workshop is focused on setting in crucial principles for the development of robust sales negotiation sales and helping the sales professional to apply the relevant techniques
TMY-SS38: Motivation of a Champion -Sales Training Program

RM2,600.00
2 Days ILT, VILT
“The best salesman in the world is someone who can sale you his dream and than seat back and let others make it come true for him” – Darren Suresh

What does it take to sell these days?

Are you the next best thing in sales?

What makes a person a good salesman or a great one?

Do you want to inspire greatness or just get the job done?

If you are looking for an answer to any of the above questions, then you are in the right place. This course offers the solutions in learning the ropes on how to become an effective sales profesional in your industry. The course will provide insight into the skills, competencies and action plans needed to become the best that you can.
TMY-SS39: Professional Selling and Communication – Cross Sell And Up Sell

RM2,600.00

2 Days ILT, VILT

To gain more revenue per customer, companies are asking their customer service reps to up-sell and cross-sell during their calls. Not surprisingly, many of these employees are not happy! They perceive themselves as service professionals, not salespeople. The world in which sales professionals have to operate in has changed dramatically. Today, competition in almost every field is much more aggressive and intense than ever before. Customers are better informed, more discerning and more demanding.

Whether in selling a product or service, the rapidly changing landscape confronting service professionals requires a drastic change in mindset towards selling. Service professionals need to approach the task professionally rather than simply rely on acumen, better products, and other street-wise selling techniques.

Your employees will leave this training with a new attitude toward sales and with the skills to be successful in cross-selling, upselling, and overcoming resistance in a way that boosts buyer satisfaction and the bottom line.
TMY-SS40: Sales Coaching NLP Applications in Building a Performing Sales Team

RM2,600.00

2 Days ILT, VILT

This Neuro Linguistic Programming based course is focused on developing Sales Coaches who could help gear their team members into a performing sales team. The transition from a sales representative to a Sales Manager often leaves the individual in a situation of facing new challenges in management with little to guide them except experience.

While experience may be one of the best teachers, different frame of references in each individual’s mindset creates a gap in communicating the necessary skills to the coaches. This results in a mismatch of information and intended results, and often further frustrates Sales Managers and the sales reps becomes demotivated.
TMY-SS41: 7+1 Practices Of Highly Successful Individuals

RM2,600.00

2 Days ILT, VILT

This program is dedicated to the development of personal and interpersonal leadership of individuals. Working from the Inside-Out, this program enables participants to re-examine their instincts and habits, and explore simple yet powerful practices that propel them towards personal and interpersonal excellence.
TMY-SS42: Breakthrough Emotional Agility In The New Age

RM2,600.00

2 Days ILT, VILT

Breakthrough: Emotional Agility is designed to inspire and educate on essential strategies and tools to enhance emotional management, leadership and communication. This program highlights proven effective methods of human motivation and people management based on the application and model of Neuro-Linguistic Programming.
TMY-SS43: Design Thinking : Innovative & Creative Thinking Tool

RM2,600.00

2 Days ILT, VILT

To thrive you need to INNOVATE. Therefore today, innovation is everyone’s business. A key challenge in workplace innovation is a lack of framework, skills and tools to enable people to easily come together as teams and solve day-to day problems. A second concern is the inability to solve problems with a focus on people

The Design Thinking process of Human-Centred innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” (Tim Brown) It is successfully being used by leading organizations such as Apple, SIA, Starbucks, Adobe and many more to transform their products and services to meet customer expectation better and to continue to grow in a scenario of ever-increasing competition.
TMY-SS44: Emotional Excellence At Workplace

RM2,600.00

2 Days ILT, VILT

Tempers flare up, suppressed anger, inappropriate exchange of words and tonality, the invisible crack between colleagues seemingly formed thus disintegrating team spirit resulting in low morale, strained working relationships and low productivity. In current times, there are endless challenges at work and daily life that generate stress, inability to handle internal feelings, challenging attitudes, unnecessary conflicting situation, dissatisfied internal and external customer relationships which ultimately affect personal and professional life.

As the ultimate goal in life is to achieve happiness, one needs to increase emotional excellence to ride the storm, to manage people and optimize personal capabilities.
TMY-SS45: Inspire Motivation Towards Positive Mindset

RM2,600.00

2 Days ILT, VILT

Everyone experiences negative thoughts. It’s a normal part of being human – but we can make a choice about whether to accept these thoughts or challenge them. Where negative thoughts are left unchecked, our well-being can fall into a downward spiral. But noticing negative thoughts when they arise and recognising them for what they are – just thoughts – creates the opportunity to break cycles of negativity.

Positive thinking and attitudes can increase both your personal and business results and achievements. New business requirements, increased performance demands, and a changing workforce mean it is essential for professionals at all levels to understand and master the skills, techniques and methods of positive thinking and positive attitude.
TMY-SS46: Negotiation Skills -Effective Strategies For Win -Win

RM2,600.00

2 Days ILT, VILT

Every organization can benefit from improved negotiation skills — keen negotiation skills help to align corporate goals with sustainable business relationships. Close deals that might otherwise be deadlocked. Maximize value in the agreements you reach and resolve differences before they escalate into costly conflicts.

This simulating workshop introduces a systematic approach to effective negotiations and value creation
process. It develops the participant’s toolkit of tactics and strategies by helping participants apply truly engaging and responsive negotiation styles.
TMY-SS47: Project Management

RM2,600.00

2 Days ILT, VILT

This is a practical course on Managing Projects. Most Project Managers were promoted due to their technical skills, and are usually not familiar with management skills. Project Management is an art and a science.

So, both technical and people skills are needed. What most Project Managers lack, is the people skills to solve technical problems with a team of staff and how to communicate with the project owner
TMY-SS48: Six Thinking Hat: Be The Problem Solver

RM2,600.00

2 Days ILT, VILT

This program is designed to give awareness to the participants on the power of using the Six Thinking Hats by Edward De Bono in the organization. The program will allow the participants to open their minds to conceptional thinking and using the elements of the concept to solve problems and be more solution minded.
TMY-SS49: Solving Problems Efficiently, Effectively & Decisively

RM2,600.00

2 Days ILT, VILT

First, identify the root cause and develop the problem statement to avoid wasting time on symptoms. Methods of gathering data are given so that solid conclusions are formed. Numerous creative ways to develop solutions are shared. Decision making models and strategies are used to choose the best solution to implement.
TMY-SS50: The 7 Habits For Effective People

RM2,600.00

2 Days ILT, VILT

The 7 Habits of Highly Effective People is a signature training programme by FranklinCovey, The course has been designed to tap into the key traits and behaviors of those who are truly effective, and help you become one of those people. The course is organized according to the three components of productivity: the individual, the team and the organisation.

In The 7 Habits of Highly Effective People Signature Programme, you will learn how to: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. With the 7 Habits Process, partcipants are given the tools the need to properly apply the 7 Habits.

This world renowned personal leadership development programme brings together modern technology and best practice with timeless principles of effectiveness. Learn the skills to get directly at the heart of individual, team, and organizational effectiveness by developing leadership skills at each level.
TMY-SS32: Managing Escalation and Managing Difficult Customer

RM2,600.00

2 Days ILT, VILT

It is just natural to complain when we do not receive the expected services as the standard or as advertised and or as promised in a reputable premise. As customer service personnel, we are the brunt of these complaints which we need to attend. We need to respond rather than react to such complaints.

Responding means to think through of the incident and provide a solution rather than react, where we interact “blow by blow”. It is not always easy. Therefore we need to have the mettle to deal with these different situations. If we are already seasoned in dealing with these situations we need to refresh our skills every now and then, otherwise, we must internalize these skills so that we do not feel victimized and de-motivated in the job we have chosen. In order to deal with these situations systematically, we need an efficiency tool which will allow us to interact smoothly and quickly.

We are endowed with great hospitality skills, we just need to unearth these gems so that our interactions with guests become elegant and desirable. For example, it is not a complaint from the guest, it is always feedback so that we can improve the way we work.
TMY-SS28: Customer Service Workshop for Call Centre Customer Care

RM2,600.00

2 Days ILT, VILT

Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.
TMY-SS51: Incorporating Personal Grooming and Basic Etiquette

RM2,600.00

2 Days ILT, VILT

This 2-days programme provides a holistic form of grooming and image to the participants where they learn to easily transform their image, looks and confidence level. The intention is to be in line with the positive transformation of the whole organization. It will be excellent for those who want to learn how to carry themselves professionally at meetings, when meeting local and international clients, at events and how they project their image.
TMY-SS52: Unleash Creative and Lateral Thinking- Think Out of the Box

RM2,600.00

2 Days ILT, VILT

Creative thinking is essential to your business!

Relying on yesterday’s ideas, products and assumptions can spell failure to your company and be a detriment to your career. Now you can learn proven creative thinking techniques to generate new ideas and get a blueprint for establishing a climate of innovation in this lively, interactive, and hands-on seminar.

You will discover new ways to break through mental barriers, ho-hum thinking, and roadblocks—in order to improve performance, stimulate creative thinking and unleash the creative potential in yourself and your team
TMY-DS04: Machine Learning – Regression

2 Days ILT, VILT

Machine Learning – Regression

Machine Learning plays a pivotal role in predictive analytics, and regression is a fundamental technique within the field. This two-day course is designed for beginners and focuses on teaching the core concepts and practical application of regression algorithms. Participants will learn how to build, evaluate, and interpret regression models, making it an ideal starting point for a data science journey.
TMY-DS05: Machine Learning – Classification and Forecasting

RM2,600.00

2 Days ILT, VILT

Machine Learning – Classification and Forecasting

Machine learning is a powerful tool for classification and forecasting tasks, which are at the core of data-driven decision-making. This two day course, designed for beginners, provides a comprehensive introduction to classification and forecasting using machine learning algorithms. Participants will learn the fundamentals, practical application, and best practices in predictive modeling.
TMY-TFTE: Tools for Trainer Excellence

RM3,500.00

2 Days ILT, VILT

You know the story: Your employees are skeptical and certainly not thrilled about being pulled away from their jobs to “be trained.”

Add to “participant reluctance” the fact that some training programs contain “dry” material, and your trainers are faced with an enormous challenge.

How do you turn negative perceptions into positive enthusiasm and necessary content into material that’s fun and interesting to learn? You get Tools for Trainer Excellence, the broadest, most comprehensive train-the-trainer workshop available today.
TMY-FI: Focused Interviewing for Managers

RM3,500.00

2 Days ILT, VILT

Too often, managers are asked to make critical hiring decisions without the proper training, relying on gut instinct rather than a repeatable, evidence-based process. This leads to costly hiring mistakes, decreased productivity, and team instability.

The Focused Interviewing for Managers workshop is a comprehensive, two-day training program designed to transform your approach to talent selection. Through a blend of expert instruction, interactive exercises, video case studies, and intensive role-play scenarios, you will master a systematic, three-phase framework: Plan, Conduct, and Evaluate. You will leave this workshop with the skills, tools, and confidence to run structured, insightful, and legally defensible interviews that consistently identify and secure top talent for your team and the organization.
TMY-CPSDM: Creative Problem Solving and Decision Making

RM3,500.00

2 Days ILT, VILT

In your organization, nothing has a more direct impact on profits, competitiveness, and customer loyalty than the quality of problem solving and decision making. Leaders in today’s fast-changing environment must not only know how to analyse problems, but also how to work through the organization to get recommendations accepted.

This workshop provides a flexible, systematic process for analysing problems, recognizing opportunities, and making high-quality decisions. When used throughout your organization, CPSDM creates a common understanding that facilitates team building, enhances communication, and produces more creative and profitable outcomes, whether tackling complex challenges or making low-risk decisions.
TMY-ILS: Interpersonal Leadership & 6E Coaching Skills

RM3,500.00

2 Days ILT, VILT

In today’s fast-paced environment, leadership is more than just managing tasks. It’s about connection, influence, and development. Communication is the glue that holds a team together, while coaching is the engine that drives them to new heights of performance and innovation.

This intensive, 2-day workshop combines the critical interpersonal skills every leader needs with a world-class coaching framework. Participants will move from simply managing people to truly developing them, creating a culture of trust, motivation, and outstanding results.

Accelerating human capital development for an advanced nation.

Accelerating human capital development for an advanced nation.

TMY-SS37: Effective Sales Negotiation

TMY-SS38: Motivation of a Champion -Sales Training Program

TMY-SS39: Professional Selling and Communication – Cross Sell And Up Sell

TMY-SS40: Sales Coaching NLP Applications in Building a Performing Sales Team

TMY-SS41: 7+1 Practices Of Highly Successful Individuals

TMY-SS42: Breakthrough Emotional Agility In The New Age

TMY-SS43: Design Thinking : Innovative & Creative Thinking Tool

TMY-SS44: Emotional Excellence At Workplace

TMY-SS45: Inspire Motivation Towards Positive Mindset

TMY-SS46: Negotiation Skills -Effective Strategies For Win -Win

TMY-SS47: Project Management

TMY-SS48: Six Thinking Hat: Be The Problem Solver

TMY-SS49: Solving Problems Efficiently, Effectively & Decisively

TMY-SS50: The 7 Habits For Effective People

TMY-SS32: Managing Escalation and Managing Difficult Customer

TMY-SS28: Customer Service Workshop for Call Centre Customer Care

TMY-SS51: Incorporating Personal Grooming and Basic Etiquette

TMY-SS52: Unleash Creative and Lateral Thinking- Think Out of the Box

TMY-DS04: Machine Learning – Regression

TMY-DS05: Machine Learning – Classification and Forecasting

TMY-TFTE: Tools for Trainer Excellence

TMY-FI: Focused Interviewing for Managers

TMY-CPSDM: Creative Problem Solving and Decision Making

TMY-ILS: Interpersonal Leadership & 6E Coaching Skills

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Trainocate: A Global Leader in Technology, Business, and People Development

Accelerating human capital development for an advanced nation.

Accelerating human capital development for an advanced nation.

Frequently Asked Questions

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Company

Customer Service

Principals

Stay connected. Be the first to know.

Trainocate: A Global Leader in Technology, Business, and People Development