In today’s competitive landscape, organizations need clear strategies to create value for shareholders, customers, and citizens. Many traditional financial accounting systems fail to provide a foundation for measuring and managing the value created by enhancing the capabilities of an organization’s intangible assets. Without effective strategies to align and mobilize these intangible assets, organizations may forfeit major opportunities for value creation.  

This workshop introduces the powerful concept of Strategy Mapping, a technique developed by Robert S. Kaplan and David P. Norton. Strategy maps help organizations clearly define and communicate the causal links among different components of their strategy. It helps reduce strategic complexity to a core set of key outcomes and drivers that are graphically represented to show how they causally relate to one another  

In today’s diverse and evolving workplace, four generations—each shaped by different experiences—now work side-by-side. While age diversity can bring tremendous value, it can also create misunderstandings, miscommunication, and conflict. 

“Leading Across Generations” is a dynamic, research-based workshop designed to break down generational stereotypes and build bridges across age groups. Participants will explore the real drivers behind workplace behaviour and discover practical tools to foster collaboration, trust, and performance—regardless of age. 

This engaging workshop draws from extensive global research and real-life workplace scenarios to help participants shift from conflict to cooperation and lead with respect and effectiveness in an age-diverse workforce. 

In today’s fast-paced environment, leadership is more than just managing tasks. It’s about connection, influence, and development. Communication is the glue that holds a team together, while coaching is the engine that drives them to new heights of performance and innovation. 

This intensive, 2-day workshop combines the critical interpersonal skills every leader needs with a world-class coaching framework. Participants will move from simply managing people to truly developing them, creating a culture of trust, motivation, and outstanding results. 

The ELAvate Service Coaching Skills (ESCS) is an intensive two-day workshop designed for service managers and leaders aiming to elevate their team’s performance and foster a high-performance service culture. By mastering a proven coaching framework, participants will learn to drive measurable improvements in team performance, enhance customer satisfaction and loyalty, and significantly increase employee engagement and retention. 

The program’s methodology is highly interactive, moving beyond theory to focus on practical application. Through hands-on exercises, real-life case studies, and structured coaching simulations, participants build the confidence and competence to apply their new skills immediately in the workplace. 

The workshop is structured around four key areas of coaching: 

• Why Coach: The Coaching Mindset & Environment 

• What to Coach: Identifying and Defining Excellence 

• How to Coach: The Mechanics of Coaching Conversations 

• When to Coach: Implementing a Sustainable Coaching Rhythm 

The ELAvate Sales Coaching Plus (ESC) is an intensive two-day workshop designed for sales managers and leaders aiming to elevate their team’s performance and foster a high-performance sales culture. The program provides a comprehensive framework, practical tools, and proven strategies to transform managers into effective coaches. 

The workshop is structured around four key areas: Why, What, How, and When to Coach. Participants begin by exploring the fundamentals of coaching, understanding its challenges and rewards, and learning how to establish a collaborative sales environment using the ELAvate Ethics. The program then focuses on defining and evaluating superior sales performance using tools like the Salesperson Development Checklist. 

A significant portion is dedicated to hands-on application, where leaders learn to conduct different types of coaching conversations—from giving recognition to providing constructive feedback and handling difficult situations. The course emphasizes actionable coaching, guiding managers on how to implement a formal coaching process, build long-term development plans, and use joint sales calls for focused training. The learning is reinforced through interactive exercises, real-life scenarios, mastery tests, and tools like a skills diary and coaching scorecards to ensure measurable improvements in sales results and team engagement. 

The ELAvate! Consultative Selling Skills (CSS) workshop is a two-day, high-impact program designed to equip B2B sales professionals with advanced strategies and communication skills. Its primary goal is to help sales teams differentiate themselves in a competitive market by developing high-trust, long-term customer relationships that advance sales and sustain loyalty. 

The workshop emphasizes practical application, incorporating foundational B2B selling skills with the advanced COIN probing process. It aims to move sales discussions forward through structured processes, overcome customer resistance, and ensure clear next steps for mutual progress. Participants will receive pre- and post-workshop mastery tests, real-time coaching, and practical tools like a CSS Skill Guide Card and a Reusable Pre-Call Planner. 

The CSS workshop is part of the broader ELAvate Sales Suite and boasts features like a proven track record in Bahasa Indonesia, a new Asian version, and content based on research from AchieveGlobal, SPIN, and ELAvate. It is tailored for sales professionals, account managers, and anyone involved in the B2B sales process, whether in-person or virtual. The program promises to help organizations foster stronger customer relationships, improve sales team efficiency, and achieve measurable improvements in sales outcomes.